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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

April 15, 2021

Great service. Dakota was fabulous and very accommodating. Went out of his way to ensure I was pleased with their service and received call when work was completed. Took care of recall issue as More

by zigsamdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Apr 15, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to review us! We are proud to have earned your support and happy to hear that Dakota delivered such a successful service experience. Drive safely, and we hope to see you again at Tom Wood Lexus!

April 11, 2021

Great selection & great detailed support from the sales staff. We came to look at one Lexus but found an even better one! Special thanks to Doug for making the magic happen. More

by Paul Hevesy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Apr 12, 2021 -

Tom Wood Lexus responded

Paul - thank you for reviewing Tom Wood Lexus! It is fantastic to hear that Doug helped you find the best option and we look forward to seeing you next time!

April 09, 2021

Every employee I interact with is friendly, efficient and helpful. I always feel like a valued customer. There is always a vehicle available when my car is serviced. The work performed is always above and be More

by davidpisacane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory and Travis , Betty Wills, Katelyn Stahl, Brooke Bell, Casey Capo
Apr 09, 2021 -

Tom Wood Lexus responded

Thank you for your continued business and your confidence in our team! It is gratifying to hear that you are always so well taken care of and we look forward to your next visit to Tom Wood Lexus.

April 04, 2021

My service rep Shanan was amazing and goes above and beyond! She is friendly, helpful, and extremely knowledgeable. I appreciate how she represents the Lexus brand. More

by Bebetren04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan
Apr 05, 2021 -

Tom Wood Lexus responded

For you to say that Shanan goes "above and beyond" makes our day. Thank you so much for supporting her with a wonderful review! Our team at Tom Wood Lexus is grateful to have you as a customer.

April 01, 2021

Fantastic service from Brie, Greg, and Dakota through repair and care for our cars and purchase of new car. Brie picked me up from home to pick up my new Lexus. More

by Gmmcgann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brie, Greg, Dakota
Apr 01, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Brie, Greg, and Dakota all took good care of you here at Tom Wood Lexus, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your new Lexus!

March 27, 2021

Tom Wood is great, I am now on my 6th Lexus plus my wife owns one. Erin Alberts and Rick are awesome to work with More

by Mojo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Alberts / Rick (car loan), Katelyn Stahl
Mar 29, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Tom Wood Lexus, and we will certainly let Albert and Rick know that you appreciate their help. We look forward to your next visit!

March 16, 2021

I came in for 20,000 mile check up. Cody was very helpful in getting the job done efficiently. Also came in to buy out my lease after 3 years. Joe was good at helping me with that. So I spent a lot of More

by Sandi Lyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler, Joe Brumfield
Mar 16, 2021 -

Tom Wood Lexus responded

Sandi - Thank you for taking the time to review us! We appreciate your business over the years and are glad to hear that you are confident in Cody and Joe to get the job done. Drive safely, and we hope to work with you again at Tom Wood Lexus!

March 15, 2021

Tom Wood was awesome. I highly recommend Doug Rominger and his team if you are looking for a Lexus...flawless service and very fast! From preparing your technology to a very kind a knowledgeable staff, th More

by Bennett.Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Mar 15, 2021 -

Tom Wood Lexus responded

Bennett - Thank you for the great feedback! Doug is an excellent member of our team, and it is excellent to hear that you had such a successful experience working with him. Drive safely, and we hope to see you back at Tom Wood Lexus next time!

March 11, 2021

The staff was very friendly at the service center. They got me in and out very quickly. I was able to get a loaner car within minutes thanks to Cody. Cody was great in assisting me throughout my service. More

by singh12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Mar 11, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to review Tom Wood Lexus. We're so glad to hear that Cody was such a pleasure to work with during your service visit!

March 09, 2021

Excellent service. Very professional. Work was done in a timely manner. Quality experience at Tom Wood Lexus. Very highly recommend this first class dealer to anyone. More

by jyoung901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in Service
Mar 09, 2021 -

Tom Wood Lexus responded

Thank you for trusting Tom Wood Lexus with your vehicle! We're committed to providing top-notch service for guests and I am glad that always comes through to you!

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