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Tom Wood Lexus

Indianapolis, IN

4.9
1,244 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,244 Reviews of Tom Wood Lexus

August 15, 2021

Always top class!!! Ron Rice is absolutely the best mechanic!!! He educates his customer! Steve Card is also an extremely valued member of the Lexus Team! Wouldn’t be able to operate my car witho More

by mumbak52@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk. Excellent Service Advisor, Betty Wills
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Aug 16, 2021 -

Tom Wood Lexus responded

Your review fills us with pride! Providing an informative and trustworthy service experience is our goal, and it sounds like Ron and Steve are hitting the mark. Thank you for choosing Tom Wood Lexus and we look forward to your next visit!

August 15, 2021

Shanan was great! She patiently went through my concerns and kept me informed. Pat was also great with his assessment of his diagnosis. The work was efficient and the preventive service save me in the long More

by justcoachj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DR was very helpful in explaining my questions about my accessories.
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Aug 16, 2021 -

Tom Wood Lexus responded

We're glad we could be a help! Thank you for trusting the Tom Wood Lexus team to get the job done, and come back again next time you need us!

August 13, 2021

The service department got me in and out quickly and efficiently. I would definitely use them again More

by mwyatt5555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Brumfield
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Aug 13, 2021 -

Tom Wood Lexus responded

At Tom Wood Lexus we value the time you lend to us to service your vehicle. You can rely on our team to complete your service with efficiency and get you back on the road enjoying your Lexus! Many thanks for your support of our business and happy driving!

August 12, 2021

I Love My Lexus and My service rep (Shanan Willis) works hard to keep it me happy! And She keeps me aware of all the New Models! 😊 More

by 350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
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Aug 12, 2021 -

Tom Wood Lexus responded

Thank you for the great review! We appreciate your support and will be sure to pass on the kind words to Shanan. Drive safely, and we hope to see you back at Tom Wood Lexus!

August 10, 2021

Excellent in courtesy call and performance. They are patient and listens to the customers. Amazing More

by jeje_alib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Report | Print
Aug 10, 2021 -

Tom Wood Lexus responded

Thank you for the amazing feedback and for choosing Tom Wood Lexus! We sincerely appreciate your support.

August 07, 2021

Took my prepared in to see if they could help me figure out how to reattach a door guard that had melted off .. it was an OEM PART put on by previous dealership in diff state .. but they fixed it , found More

by Cindyp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris , Katrina Jewell
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Aug 09, 2021 -

Tom Wood Lexus responded

Cindy, when you come to us with problems we present you with solutions! We're so glad you turned to the team at Tom Wood Lexus and that we were able to go above and beyond for you and your vehicle. Thank you for putting your confidence in us and whenever the need for service arises next, we'll be ready!

August 06, 2021

Greg Bouche As always taking care of my car and service. He is very efficient and never has done anything that is not needed. Consequently I always make my appointments with him. He is certainly an asset to More

by kathyvoigt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 06, 2021 -

Tom Wood Lexus responded

Thank you for the great review, Kathy! We appreciate your support and are happy to hear that you had such a successful service experience working with Greg and the Tom Wood Lexus team. Drive safely, and we hope to see you back!

August 04, 2021

Cody is great to work with at Tom Wood Lexus. More

by JLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
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Aug 04, 2021 -

Tom Wood Lexus responded

Thank you for leaving us a positive review! We'll be sure to pass along your kudos to Cody, and he'll be very happy to hear them. We're grateful you selected us at Tom Wood Lexus and we hope we'll see you next time!

August 03, 2021

Service is the best I have ever had anywhere. Friendly and professional. More

by Monty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Keller
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Aug 03, 2021 -

Tom Wood Lexus responded

This review makes our day! Thank you for choosing Tom Wood Lexus and for sharing your experience. We hope to see you again down the road!

July 31, 2021

my service writer Cody Shuler does a fantastic job. He keeps you informed every step of the way and answers any questions that may arise in a very timely manner. the issues on my lexus were diag and prom More

by mcdonald1518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cody shuler svc writer
Report | Print
Aug 02, 2021 -

Tom Wood Lexus responded

Thank you for the great review and for trusting Tom Wood Lexus with your auto servicing needs! We'll be sure to congratulate Cody on his great work. Safe travels, and come back again next time!

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