Back

Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

Directions

By Type

1,180 Reviews of Tom Wood Lexus

February 08, 2021

Tom Wood Lexus is a real game changer in the car buying experience. We purchased from out of state. Katelyn was in constant communication answering any questions we had and helping us get all the paperwo More

by Rachel DOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Feb 08, 2021 -

Tom Wood Lexus responded

Hi Rachel - Thank you for the great feedback! We are proud to have earned your business and happy to hear that you had such a successful experience working with Katelyn. Congratulations on your new vehicle, and drive safely! We are wishing you any happy miles down the road! - The Tom Wood Lexus team

February 07, 2021

Excellent service consultant and serviceCody Shuler Excellent service consultant and service Cody Shuler service consultant was very helpful. Everything was as transperant as promised.I would recommen More

by hema
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Feb 08, 2021 -

Tom Wood Lexus responded

Your recommendation of Cody and the team means the world to us! Thank you for your confidence in Tom Wood Lexus, and for your business. We look forward to welcoming you back next time!

February 07, 2021

Very professional employees. Elegant facility. Very helpful staff. Not the best trade in offer I received and 2% off MSRP is nothing! Could do better on pricing. More

by Burgettej
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Corey Thingelstad
Feb 15, 2021 -

Tom Wood Lexus responded

Thank you very much for taking time to post a review. I'm glad to hear that you received professional service from our team, and I appreciate this feedback regarding our pricing. If there is anything that I can do to assist you, please reach out to me directly. Josh Pettee - General Sales Manager - josh_pettee@tomwood.com

February 06, 2021

The reps and technicians at Tom Wood Lexus are always respectful, professional, and efficient when servicing our vehicle. I would highly recommend them, especially to anyone owning a Lexus. More

by B’town Grandma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Feb 08, 2021 -

Tom Wood Lexus responded

Thank you for the great feedback! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back next time!

February 06, 2021

Tom Wood Lexus was absolutely wonderful to work with. I would highly recommend them. The valet service was so friendly & accommodating. Very pleased with them. More

by Victoria Blake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin & Eddie
Feb 08, 2021 -

Tom Wood Lexus responded

Victoria, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Lexus, and we will be sure to pass along your kind words. We look forward to your next visit!

February 02, 2021

Had a great experience at Tom Wood Lexus during my recent used car purchase. They were very busy on a Saturday morning but Betty asked other Sales Members to support me while she juggled multiple clients. More

by Larrysumma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betty Wills, Zachary Soutendijk
Feb 03, 2021 -

Tom Wood Lexus responded

Larry - Thank you for taking the time to share! We strive to deliver a seamless purchase experience, and it is great to hear that Betty went above and beyond to assist you. Drive safely in your new vehicle, and congratulations! We hope to see you back at Tom Wood Lexus for your first oil change!

January 31, 2021

Personal and friendly service from the first time we walked in until we finished our purchase. The receptionist was extremely pleasant and very helpful. Good experience all around. More

by Butch.proctor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug
Feb 01, 2021 -

Tom Wood Lexus responded

Thank you for sharing your feedback. I am glad to hear that our Tom Wood Lexus team walked you through each step of the process. We look forward to working with you next time!

January 30, 2021

Always 5 star customer service from Tom Wood Lexus! And being out of town customers they always provide a loaner. Always receive excellent customer service from beginning to end of appointment! Thank you! More

by terrihenry58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Busche, Corey Thingelstad
Feb 01, 2021 -

Tom Wood Lexus responded

This review made us smile! We appreciate your business and are happy to hear that you have had such excellent experiences working with us. Drive safely, and we hope to serve you again at Tom Wood Lexus!

January 29, 2021

They make the service process so easy! And Greg is the absolute best ! They make you want to buy another Lexus. so grateful fir the experience. More

by Jamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Jan 29, 2021 -

Tom Wood Lexus responded

Thank you for the great review, Jamie! We appreciate your business and are thrilled to hear that Greg went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Tom Wood Lexus!

January 29, 2021

Great service! The text service to make the spot was easy and efficient. The service people were great. There is a rattle in the dash and they said they didn’t hear it. Since it is so persistent, I question More

by Hud Pfeiffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service - Greg
Feb 01, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us this review. We do strive for thorough service here, and I would be more than willing to speak with you directly about the rattle you are hearing in your dash. Please don't hesitate to give me a call. Thank you, Alexis Walters - Assistant Service Manager - 317-580-2821

...
58
...