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Tom Wood Lexus

Indianapolis, IN

4.9
1,182 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,182 Reviews of Tom Wood Lexus

January 29, 2021

They make the service process so easy! And Greg is the absolute best ! They make you want to buy another Lexus. so grateful fir the experience. More

by Jamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Jan 29, 2021 -

Tom Wood Lexus responded

Thank you for the great review, Jamie! We appreciate your business and are thrilled to hear that Greg went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Tom Wood Lexus!

January 29, 2021

Great service! The text service to make the spot was easy and efficient. The service people were great. There is a rattle in the dash and they said they didn’t hear it. Since it is so persistent, I question More

by Hud Pfeiffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service - Greg
Feb 01, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us this review. We do strive for thorough service here, and I would be more than willing to speak with you directly about the rattle you are hearing in your dash. Please don't hesitate to give me a call. Thank you, Alexis Walters - Assistant Service Manager - 317-580-2821

January 24, 2021

Efficient and thorough...another great experience at Tom Wood Lexus. Cody was friendly and followed up as promised. Loaner car was clean and full of gas. More

by roman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager Cody
Jan 25, 2021 -

Tom Wood Lexus responded

Roman - Thank you so much for your repeat business! We are happy to hear that Cody provided excellent service and that you were able to enjoy a loaner vehicle while yours was in the shop. Our team at Tom Wood Lexus wishes you safe driving!

January 24, 2021

As always, a Tom Wood dealership delivers a “total” experience. From initial phone conversation to driving off the lot! I hadn’t purchased a new car in 5 years so lots of changes in “the buying e More

by Lc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Corey Thingelstad
Jan 25, 2021 -

Tom Wood Lexus responded

Thank you so much for your feedback! It means our day to hear that from start to finish you had a positive car-buying experience working with our team, and we are glad to hear that you enjoyed the straight-forward process. Safe travels in your new vehicle! - Tom Wood Lexus team

January 23, 2021

I needed a diagnostic check on my Lexus. A loaner car was offered but I chose to wait in one of the beautiful lounges. Alex informed me what was wrong with my car, how much it would cost to repair and nego More

by Mrs. Beasley
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex in service
Jan 25, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Lexus, and we are so glad Alex provided the communicative and accommodating service we pride ourselves on here. We will be sure to let him know that you appreciate his help, and if you ever need anything else, don't hesitate to come back and see us again!

January 14, 2021

I called on my way back to town to see if I Could get my oil changed. They were able to work me in at 3:30. The timing was just perfect. When I got there the service advisor offered to do a complete 70,000 More

by DWW1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk, Corey Thingelstad
Jan 14, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Tom Wood Lexus, and we are so glad we provided the efficient and accommodating service we strive for here. If you ever need anything else, don't hesitate to come back and see us again!

January 12, 2021

We always have our vehicles serviced at TomWood Lexus. They always provide professional service. We like the pick up and delivery service. We thank the staff for their hard work during the pandemic. More

by Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Maglinte
Jan 12, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are so confident in the Tom Wood Lexus team to get the job done. Drive safely, and we hope to see you again down the road!

January 10, 2021

Alex and all the staff were great. Car was cleaned and everyone exceeded expectations. We will be back. Thanks again for all our needs being met More

by jt062291
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sweet
Jan 11, 2021 -

Tom Wood Lexus responded

Thank you for stopping by to review Tom Wood Lexus! We look forward to taking care of you during your next visit!

January 09, 2021

Tom Wood Lexus - Always efficient, professional environment and team that addresses your needs and you know your getting best service options and quality work to your vehicle More

by Jancy.motz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Maglinte
Jan 10, 2021 -

Tom Wood Lexus responded

Thank you for trusting Tom Wood Lexus with your vehicle! We're committed to delivering 5-star service and it is great that always comes through to you!

January 09, 2021

Service representative was polite, courteous and the service dept. replaced my battery which had a 5-yr warranty after being in use fir 3 yrs. More

by Sknajjar1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Jan 11, 2021 -

Tom Wood Lexus responded

Thank you for working with us at Tom Wood Lexus and taking the time to share your positive feedback about our service team! We hope to see you again in the future.

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