Tom Wood Lexus

Corey worked with us to get the car we wanted from Michigan. He was very patient and helpful And answered all of our questions. Steve Card gave us an excellent walk thru of all the technical aspects Michigan. He was very patient and helpful And answered all of our questions. Steve Card gave us an excellent walk thru of all the technical aspects to the car which was appreciated. A positive experience from start to finish. More

Online request for service appointment worked well. Asking follow up questions via text did not get a response. Calling by phone no go. Actual service went well and finished in decent time. I tried to Asking follow up questions via text did not get a response. Calling by phone no go. Actual service went well and finished in decent time. I tried to call before regarding special service campaign item on door handle issue, but text and phone calls did not reach anyone. special campaign items require ordering of parts. lexus should have sent parts to all dealers before sending out the notice. i noticed the normal digital welcome screens were inoperative. waiting room had not been configured for social distancing, but I found a spot to sit in in larger conference room area. 2 maintenance items were suggested, fuel injection and a/c treatment but i hadn't noticed any performance issues in those areas. both were around $190 each. first time discretionary items offered. More

Great job was impressed with service great job was impressed will be back all my question was answered you made feel right at home !!! Thanks impressed will be back all my question was answered you made feel right at home !!! Thanks More

Great Service for a recall! Had my oil changed also. Gave me a loner car. Let me keep loner car over night. Dealer brought my car to my house and picked up loaner. me a loner car. Let me keep loner car over night. Dealer brought my car to my house and picked up loaner. More

My RX 350 was scheduled for its 5000 mile maintenance. As always, all details were handled very professionally - from check-in to completion of service. It’s a pleasure to do business with this dealership! always, all details were handled very professionally - from check-in to completion of service. It’s a pleasure to do business with this dealership! More

Tom Wood Lexus Excellent, prompt service as always, nice loaner, courteous driver.have been with them through four ES350s and have never been disappointed. Will retu Excellent, prompt service as always, nice loaner, courteous driver.have been with them through four ES350s and have never been disappointed. Will return for my next one. More

We have own or have owned 5 Lexus vehicles which have all been serviced at Tom Wood Lexus and the service never disappoints. We love the loaner car program and especially enjoy working with Shanan Jackson. been serviced at Tom Wood Lexus and the service never disappoints. We love the loaner car program and especially enjoy working with Shanan Jackson. More

I always have a pleasant experience. Alex Sweet, my service representative, has gone above and beyond to explain my routine maintenance and recalls required for my vehicle. He is very professional, kno service representative, has gone above and beyond to explain my routine maintenance and recalls required for my vehicle. He is very professional, knowledgeable, and personable. He is an asset to the company. I will be a forever customer! More

My service agent made sure I knew the service that was needed and why. She also researched the best tires for my lifestyle. In addition she made sure that I was informed of my rebates. Great service needed and why. She also researched the best tires for my lifestyle. In addition she made sure that I was informed of my rebates. Great service More

Thank you Dakota Almeida Just bough at 2020 Lexus 350L last week. Love the car. Bought it over the phone through Katrina Jewell while we were in Florida. Excellent job and Just bough at 2020 Lexus 350L last week. Love the car. Bought it over the phone through Katrina Jewell while we were in Florida. Excellent job and follow through. After driving car for two days, had lots of questions about all the electronics in the car. Stopped in to the dealership and Dakota Almeida came out and sat in the car with us for half an hour going over all the systems again and answering our questions. He was knowledgeable and courteous and a very good listener. Felt like we know our car much better after his help. He encouraged us to come back any time. Thanks, Dakota for your help. Great job! More