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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

July 01, 2020

Great job was impressed with service great job was impressed will be back all my question was answered you made feel right at home !!! Thanks More

by Wild bill
Recommend Dealer
Yes
Employees Worked With
Shana was great in service
Jul 02, 2020 -

Tom Wood Lexus responded

It makes us happy to know that our team impressed you with their service. Thank you so much for coming to Tom Wood Lexus! We can't wait to work with you again.

June 29, 2020

Great Service for a recall! Had my oil changed also. Gave me a loner car. Let me keep loner car over night. Dealer brought my car to my house and picked up loaner. More

by Susan
Recommend Dealer
Yes
Employees Worked With
Sam in repair
Jun 30, 2020 -

Tom Wood Lexus responded

Susan, thank you for supporting Tom Wood Lexus. I am glad to hear that your vehicle's service visit was such a seamless experience and we look forward to working with you in the future!

June 26, 2020

My RX 350 was scheduled for its 5000 mile maintenance. As always, all details were handled very professionally - from check-in to completion of service. It’s a pleasure to do business with this dealership! More

by marcellegress
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Jun 26, 2020 -

Tom Wood Lexus responded

Thank you for the review! Nothing makes us happier here at Tom Wood Lexus than hearing from satisfied customers, and it means a lot to know that you enjoyed working with us. We look forward to working with you and your Lexus RX350 again sometime!

June 25, 2020

Tom Wood Lexus Excellent, prompt service as always, nice loaner, courteous driver.have been with them through four ES350s and have never been disappointed. Will retu More

by forste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Moss
Jun 25, 2020 -

Tom Wood Lexus responded

Thank you for the five stars! We are grateful for your returning business here at Tom Wood Lexus, and we hope that you continue to enjoy your Lexus ES350!

June 24, 2020

We have own or have owned 5 Lexus vehicles which have all been serviced at Tom Wood Lexus and the service never disappoints. We love the loaner car program and especially enjoy working with Shanan Jackson. More

by Mary Stanley
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Jun 25, 2020 -

Tom Wood Lexus responded

Hi Mary, thanks for taking the time to leave Tom Wood Lexus such a great review. We are grateful for your continued support and look forward to working with you during your next service visit!

June 24, 2020

I always have a pleasant experience. Alex Sweet, my service representative, has gone above and beyond to explain my routine maintenance and recalls required for my vehicle. He is very professional, kno More

by teethena
Recommend Dealer
Yes
Employees Worked With
Alexander Sweet
Jun 25, 2020 -

Tom Wood Lexus responded

Thank you for continuing to support Tom Wood Lexus. It made our day to hear that Alex always provides you with great service and we look forward to taking care of you next time!

June 22, 2020

My service agent made sure I knew the service that was needed and why. She also researched the best tires for my lifestyle. In addition she made sure that I was informed of my rebates. Great service More

by Tracy
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Jun 23, 2020 -

Tom Wood Lexus responded

Thank you for taking a moment to review us, Tracy. It is great to hear that our service team provided you with such a transparent and thorough experience! We look forward to doing business with you next time you visit Tom Wood Lexus.

June 18, 2020

Thank you Dakota Almeida Just bough at 2020 Lexus 350L last week. Love the car. Bought it over the phone through Katrina Jewell while we were in Florida. Excellent job and More

by ropass23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida, Katrina Jewell
Jun 19, 2020 -

Tom Wood Lexus responded

Thank you for reviewing Tom Wood Lexus. We're excited to hear that Dakota took the time to go over all the features of your 2020 Lexus RX 350L!

June 17, 2020

The Tom Wood Lexus dealership was very customer focused. We were well taken care of. Our sales rep (Michael Word) was excellent. He made us feel comfortable with the purchase of a Lexus es350. He was very More

by c_catron
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Mike Word
Jun 18, 2020 -

Tom Wood Lexus responded

Thank you for the review! We are so glad Michael provided the exemplary service we pride ourselves on at Tom Wood Lexus, and we hope that you continue to enjoy your Lexus ES350!

June 16, 2020

Highly professional and courteous, attentive to client , excellent service in a luxurious waiting area! They treat you like you are the most important person to them. More

by Terryjthurston
Recommend Dealer
Yes
Employees Worked With
Shannon In service
Jun 16, 2020 -

Tom Wood Lexus responded

Thank you for reviewing us, Terry. Feedback like this makes our day and we look forward to taking care of you during your next visit to Tom Wood Lexus!

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