Tom Wood Lexus

Dealership was extremely efficient in meetings all my requirements. Although the vehicle I desired was not in inventory, it was found in another dealership and delivered in a timely manner. requirements. Although the vehicle I desired was not in inventory, it was found in another dealership and delivered in a timely manner. More

Great and quality apprehensive service . Their vehicles are always top quality and maintenance is completed quickly and timely. They also provide great support whenever needed. are always top quality and maintenance is completed quickly and timely. They also provide great support whenever needed. More

Pickup was great...service was great...would have appreciated a heads up that you were keeping my car over night...had no idea . A call at 7:22am next morning informed me that they were returning my appreciated a heads up that you were keeping my car over night...had no idea . A call at 7:22am next morning informed me that they were returning my car. More

Brad Sandoe was great and he continued to strive for greatness all while assisting my husband and I during the sale of my new vehicle. greatness all while assisting my husband and I during the sale of my new vehicle. More

Tom Wood generously provided a courtesy vehicle during my service. The staff asked often how I was doing and if I had been helped. Snacks could be better. service. The staff asked often how I was doing and if I had been helped. Snacks could be better. More

They got me right in and the service was done quickly. The waiting room was nice and clean and I was able to get some work done. The waiting room was nice and clean and I was able to get some work done. More

We arrived 10 minutes late. We left earlier than expected in a clean car. Mechanical work was excellent as expected. Service tech was accessible, helpful and informative. expected in a clean car. Mechanical work was excellent as expected. Service tech was accessible, helpful and informative. More

The experience was awesome! The salesman made sure the process of purchasing the vehicle was carried out in its’ fully extent. The level of professionalism was totally outstanding! process of purchasing the vehicle was carried out in its’ fully extent. The level of professionalism was totally outstanding! More

Corey worked with us to get the car we wanted from Michigan. He was very patient and helpful And answered all of our questions. Steve Card gave us an excellent walk thru of all the technical aspects Michigan. He was very patient and helpful And answered all of our questions. Steve Card gave us an excellent walk thru of all the technical aspects to the car which was appreciated. A positive experience from start to finish. More

Online request for service appointment worked well. Asking follow up questions via text did not get a response. Calling by phone no go. Actual service went well and finished in decent time. I tried to Asking follow up questions via text did not get a response. Calling by phone no go. Actual service went well and finished in decent time. I tried to call before regarding special service campaign item on door handle issue, but text and phone calls did not reach anyone. special campaign items require ordering of parts. lexus should have sent parts to all dealers before sending out the notice. i noticed the normal digital welcome screens were inoperative. waiting room had not been configured for social distancing, but I found a spot to sit in in larger conference room area. 2 maintenance items were suggested, fuel injection and a/c treatment but i hadn't noticed any performance issues in those areas. both were around $190 each. first time discretionary items offered. More