Tom Wood Lexus

Always pleasant and helpful. Honest with what work needs to be done on my vehicle. Also receptionist was helpful when I called about my jacket I left in the waiting area. She had it labeled with my name wh to be done on my vehicle. Also receptionist was helpful when I called about my jacket I left in the waiting area. She had it labeled with my name when I returned to pick it up More

Jacelyn saved the day for Tom Wood Lexus. Very frustrating until she took over. She followed up on everything to be sure I had all of the information I needed. frustrating until she took over. She followed up on everything to be sure I had all of the information I needed. More

We had a wonderful experience, Tom Wood Lexus IS amazing. The salesman found us a used NX with all of the features we were hoping for. The salesman found us a used NX with all of the features we were hoping for. More

Great dealer and all service people are top notch. Can trust them always. Never hav to wait. Always keep me advised on the status of my vehicle trust them always. Never hav to wait. Always keep me advised on the status of my vehicle More

Our consultant is Shanan Jackson-Willis at Tom Wood Lexus. She is very professional. She always returns my calls and get our vehicles in for service. Thank you Lexus. She is very professional. She always returns my calls and get our vehicles in for service. Thank you More

Drop off was exceptionally easy and quick. The loaner car program is exceptional. Pick up was exceptional. My only complaint is that the loaner vehicle’s interior did not appear to be clean. There was some program is exceptional. Pick up was exceptional. My only complaint is that the loaner vehicle’s interior did not appear to be clean. There was some sort of brownish, dried crusty substance on the console and especially on the back of the steering wheel. That was a bit disturbing considering COVID concerns. More

Shanan handles her business in a highly professional, helpful & pleasant manner. I’m not well versed in mechanical knowledge so when situations arise I need a little more explanation than the average per helpful & pleasant manner. I’m not well versed in mechanical knowledge so when situations arise I need a little more explanation than the average person. Working with Shanan is a pleasure & I feel well cared for and in good hands. More

Waited two hours. Brought me keys and car. Wrong car and mine was not worked on! Had to wait another two hours! No tech staff mine was not worked on! Had to wait another two hours! No tech staff More

Excellent from day one. They drove the car to my house to look at and drive. Solid process from start to finish. Very pleased and confident I made the correct decision. look at and drive. Solid process from start to finish. Very pleased and confident I made the correct decision. More

Perfect experience. My 30,000 mi service was completed quickly and Cody was a “10”. He kept us informed and responded to my husband’s questions left on vm in a timely fashion. Such a great representatio quickly and Cody was a “10”. He kept us informed and responded to my husband’s questions left on vm in a timely fashion. Such a great representation of your service dept. More