Tom Wood Lexus

Very friendly and professional but expensive. Found multiple items to recommend at additional cost. Hard sell, but I opted not to proveed. Was charged two diagnostic fees which could not have required multiple items to recommend at additional cost. Hard sell, but I opted not to proveed. Was charged two diagnostic fees which could not have required a total of 15 minutes. More

Great service, received a loaner car which was great, service was done on time and with details on what was done! Service people were very nice and with Covid 19 everyone was wearing protective masks service was done on time and with details on what was done! Service people were very nice and with Covid 19 everyone was wearing protective masks More

Very professional did not waste time let me know exactly what was going to happen and how long it would take everything happened as they laid it out what was going to happen and how long it would take everything happened as they laid it out More

For the first time I used the Tom Wood pick up service and it was outstanding. In the past I would drive to indpls for my service but given the conditions today I though I would try it. If you don’t fee and it was outstanding. In the past I would drive to indpls for my service but given the conditions today I though I would try it. If you don’t feel safe taking your vehicle in use the pick up service. More

Our first experience with Lexus was one we were definitely pleased with! Jacelyn sorry if misspelled, was an absolute plus to us! Very informative, very personable, very patient. Very happy with t definitely pleased with! Jacelyn sorry if misspelled, was an absolute plus to us! Very informative, very personable, very patient. Very happy with the outcome. More

First visit - took my Toyota Land Cruiser there in hopes of better service than Tom Wood Toyota. I talked to Dakota and Shannan. They seem professional and helpful. I feel like they will stand behind the of better service than Tom Wood Toyota. I talked to Dakota and Shannan. They seem professional and helpful. I feel like they will stand behind the work done here at Tom Wood Lexus. Good communication. Using Tom Wood Lexus for servicing my Land Cruiser will be the basis for future vehicle purchases when deciding between Honda & Toyota as I am not a luxury car person. I just need good service that for whatever reason, Tom Wood Toyota and Butler Toyota could not provide. More

The main reason to go to this dealership simply put is the service department and the service manager, Alex Gardiner. They’re friendly and responsive and it is well run. the service department and the service manager, Alex Gardiner. They’re friendly and responsive and it is well run. More

From start to finish, the entire visit was fantastic. Mike Word handled the paperwork efficiently and Steve Card was a knowledgeable trainer. Excellent car-buying experience! Mike Word handled the paperwork efficiently and Steve Card was a knowledgeable trainer. Excellent car-buying experience! More

Shannon was great and professional about car service told me how long it would take offer me loaner car if l needed told me what needed to done and the price on paper to go with it. me how long it would take offer me loaner car if l needed told me what needed to done and the price on paper to go with it. More

Scheduled Service and fan Repair This was an excellent visit with fan parts ordered. Oil change and other required checks including tire rotation. It was done quickly while I waited This was an excellent visit with fan parts ordered. Oil change and other required checks including tire rotation. It was done quickly while I waited. Alex was great as usual. More