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Tom Wood Lexus

Indianapolis, IN

4.9
1,182 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,182 Reviews of Tom Wood Lexus

March 03, 2020

I brought my car in for the repair (recall) on the air bag. I found the technician who handled it to be very professional, well-informed and patient in answering my questions. The work was done with More

by DorothyLorant
Recommend Dealer
Yes
Employees Worked With
Alex Sweet
Mar 03, 2020 -

Tom Wood Lexus responded

Dorothy, thank you so much for the positive review! We are glad our team provided the knowledgeable and professional service that we expect at Tom Wood Lexus. If you ever need anything else, don't hesitate to come back and see us again!

March 02, 2020

Alex & Greg in the service department have been great to work with. They always keep me up to date and are always honest when answering my questions or explaining an issue. These guys are a big reason why More

by brmoore923
Recommend Dealer
Yes
Employees Worked With
Alex, Greg
Mar 02, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are so proud to know that Alex and Greg provided the extraordinary service that we value here at Tom Wood Lexus. We will certainly share your kind words with them!

February 26, 2020

Required warranty maintenance Service was outstanding from beginning of making the appointment to the person picking up our Lexus right through to the person returning our freshly More

by Debgreen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m sorry I don’t recall the names of the people who assisted me with making the appointment or the names of the drivers who handled the car transport and return.
Feb 26, 2020 -

Tom Wood Lexus responded

Thank you for the five stars! We strive to provide outstanding service here at Tom Wood Lexus, and it means a lot to know that we made it happen for you. We look forward to your next visit!

February 26, 2020

Great service department. I’m pleased with all phases of the process. I enjoy waiting for quick routine maintenance in a very nicely appointed waiting area. More

by Bob
Recommend Dealer
Yes
Employees Worked With
Joe Brumfield
Feb 27, 2020 -

Tom Wood Lexus responded

Bob - Thank you for the excellent review of Tom Wood Lexus! We're delighted that you enjoy your visits with us and your generous feedback means so much to us. We look forward to serving you at your next appointment!

February 24, 2020

This is and always has been a five star dealership. I also use Tom Wood Volvo. Same experience. All customers are treated with great respect and service. More

by Rick
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Ryan Garland
Feb 24, 2020 -

Tom Wood Lexus responded

Rick, thank you for taking the time to leave Tom Wood Lexus a review. We're happy to hear that our team always provides you with top-notch service!

February 24, 2020

My recent purchase of a 2020 Lexus RC 350 was a pleasant experience. The dealership, Tom Wood Lexus , is comfortable, welcoming and most importantly well staffed. My knowledgeable salesman , Joe Brumfield h More

by asatcat57
Recommend Dealer
Yes
Employees Worked With
Steve Card technology specialist was very helpful!, Joe Brumfield
Feb 24, 2020 -

Tom Wood Lexus responded

Thank you so much for posting about your recent purchasing experience so that others will know what it's like to be a guest at Tom Wood Lexus! We are delighted to hear that Joe provided knowledgeable service and helped you choose the right vehicle for you. Safe travels in your 2020 Lexus RC 350!

February 20, 2020

Excellent service at Tom Wood Lexus with Zachary Soutendijk! We came in to look for a new Lexus, as our lease was about to expire, and met Zachary Soutendijk, who ended up taking care of us. He was so knowledge More

by debbie.elpers54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Feb 20, 2020 -

Tom Wood Lexus responded

Debbie, we're happy to hear about your positive experience at Tom Wood Lexus! It's wonderful to hear that Zachary the purchasing process such a smooth one. Enjoy your new vehicle!

February 19, 2020

Great service always consistent. My advisor Greg always ready for me any time I need Servise. For sure will buy another le yes because if the great Servise! More

by m
Recommend Dealer
Yes
Employees Worked With
Greg in Service department
Feb 19, 2020 -

Tom Wood Lexus responded

Thanks for taking the time to write Tom Wood Lexus a five-star review! We're so grateful to have your business!

February 13, 2020

routiine service Have been using since 2006 and also Tom Wood VW. This visit took care of my routine service and also found some non-routine problems. More

by reeves7897
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Feb 13, 2020 -

Tom Wood Lexus responded

Thanks so much for sharing your positive feedback. Were happy to hear that the Tom Wood Lexus team always provides you with excellent service!

February 13, 2020

Excellent service. Shanan was great! The ability to get in and out quickly when taking the vehicle in and when picking it up is really important and that certainly happened this time. Additionally they co More

by Tweiss
Recommend Dealer
Yes
Employees Worked With
Shanan
Feb 13, 2020 -

Tom Wood Lexus responded

Thank you for sharing your experience at Tom Wood Lexus! We're happy to hear that our team made your service visit a seamless experience!

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