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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

November 07, 2019

I was able to drop off my vehicle and quickly be on my way in my loaner. What was going to be done to my car was explained thoroughly and left understanding what services would cost. Alexander was great t More

by Jill S.
Recommend Dealer
Yes
Employees Worked With
Alex Green
Nov 08, 2019 -

Tom Wood Lexus responded

Your vehicle is important. We’re so happy you’re pleased with the work we did on yours! Please tell others, and please come back again. We’ll keep you rolling. That’s our job. Thanks again, Jill!

November 06, 2019

Brie just didn’t sell me a car, she sold me a process and why I should buy a car at Tom Wood Lexus. Then we looked at cars. She changed her schedule twice to accommodate mine. I saw where you rate with five More

by Nick
Recommend Dealer
Yes
Employees Worked With
Brie Christopher
Nov 07, 2019 -

Tom Wood Lexus responded

Thanks for the excellent review, Nick! So pleased to know you're pleased. Stop by again soon in your new car and let us know how things are going. Hope we'll see you back soon!

October 30, 2019

Greg Busche is a best employee for Tom Wood Lexus. He always does the good job whenever I need my car fixed and some friends that I know we’re all satisfied and thanks for his help. Mailou Humphries More

by Mailouhum77
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Oct 31, 2019 -

Tom Wood Lexus responded

Thanks for the review, Mailou! We're glad our Service Department can keep you rolling. Thank you for trusting us with your vehicle! Stop by anytime we can help you out!

October 28, 2019

Everyone was very helpful. The staff was very helpful & informative. Our salesman Mike showed us all the features & how to use them. Casey the technology advisor,also was very h More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Mike Word, Brooke Bell, Casey Capo
Oct 30, 2019 -

Tom Wood Lexus responded

Hi Kim, thanks for your review! We're glad our team could help you out during your new vehicle process. It was our pleasure! If there's anything else you need, don't hesitate to reach out. Thanks again!

October 25, 2019

Service Employees are friendly, helpful,and courteous. Service is excellent. Brienne and Steve mafe sure I became familiar with the car and its technology. More

by sister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brienne Christopher, Steve Card
Oct 28, 2019 -

Tom Wood Lexus responded

Thank you for leaving your review! It was our pleasure to help you through the new vehicle process. If there's anything else we can do for you, please let us know! Thanks again!

October 24, 2019

Perfect My vehicle was on recall for a GPS issue. I had no problem scheduling an appointment and my service was completed in a timely, professional manner. More

by Edna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Oct 25, 2019 -

Tom Wood Lexus responded

Thanks for your review, Edna! We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too!

October 24, 2019

Good service I have always received good service. It is timely and efficient. Cody is good about explaining the service that is needed and the cost. I generally fe More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 24, 2019 -

Tom Wood Lexus responded

Thanks for the review, John! We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle service needs. Thanks again!

October 22, 2019

Service was great Everyone is always pleasant and professional and I love Shanan Willis. Brett was great also!!! The surrounding was friendly and updated with latest am More

by Veronica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett
Oct 23, 2019 -

Tom Wood Lexus responded

Thank you for the review, Veronica! We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too. Stop by anytime!

October 21, 2019

Tire replacement. Engine light evaluation Tires were in stock as promised. Work was performed in a timely manner. The check engine light problem was addressed as well. My service consultant w More

by Ladydriver3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Oct 22, 2019 -

Tom Wood Lexus responded

Thank you for the kind review! We work hard to make sure our Service Department is the best. We're glad it's paying off! Stop by anytime you need anything!

October 21, 2019

Easy in, easy out Very easy to make appointment and was in and out for 20k service in less that 1.5 hours, good price, nice lounge, nice bathroom More

by Drew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Keller, Zachary Soutendijk
Oct 22, 2019 -

Tom Wood Lexus responded

Thanks for the review, Drew! We're pleased knowing your auto service experience went well. Hope that means we'll see you back in the future! Thanks again!

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