Tom Wood Lexus

Frustrating service department Lengthy check ins with multiple touch points from several people making it very inefficient. Requested service work not completed when notified when Lengthy check ins with multiple touch points from several people making it very inefficient. Requested service work not completed when notified when car was complete. Quoted work and then get calls for inaccurate quotes and higher costs, etc, etc. More

Zach did a great job of putting together the deal. He was very patient and accommodated us very well. Alicia did an excellent job in support. They have earned our business! was very patient and accommodated us very well. Alicia did an excellent job in support. They have earned our business! More

There was no car wash with service. Expected more from Lexus. Everything else was fine. Do not need more space to complete my review of your service Lexus. Everything else was fine. Do not need more space to complete my review of your service More

Going Downhill My last two service experiences pale in comparison to the first ones. Nearly $500 spent: floors not vacuumed, and the vehicle if washed was poor. My last two service experiences pale in comparison to the first ones. Nearly $500 spent: floors not vacuumed, and the vehicle if washed was poor. More

The service was excellent. The only concern was the car wash which left the body and windows of the car very spotted. I had to take the car thru a car wash to clean it up. wash which left the body and windows of the car very spotted. I had to take the car thru a car wash to clean it up. More

The 30k service was performed promptly and efficiently. My 92 year old father was with me and they made an effort to speed up the servicing as I told him he might become impatient. Everyone at Tom Wood is My 92 year old father was with me and they made an effort to speed up the servicing as I told him he might become impatient. Everyone at Tom Wood is always so welcoming and accommodating and this visit was no exception. “Brett” was very kind. More

Was very helpful and knowledgable about the car. Help us through each step and was very professional and looked out for needsWoukd recommend him to others through each step and was very professional and looked out for needsWoukd recommend him to others More

service/repair Greg in service did a wonderful job, like he always does! He's the best!!! His communication to me was very accurate and helpful! He got me a nice loa Greg in service did a wonderful job, like he always does! He's the best!!! His communication to me was very accurate and helpful! He got me a nice loaner while my Lexus was being repaired. More

First 20,000 mile check up for maintenance ... The driver picked up my car on time and delivered it to the Lexus dealership. It was done in record time and I was not back at my house to receive ... The driver picked up my car on time and delivered it to the Lexus dealership. It was done in record time and I was not back at my house to receive my car. We worked it out that they would deliver it at my workplace the next day. They were right on time. After the driver left I discovered that there was a problem with my door locks. He came back and left the loaner and took my car back to the shop. They fixed it and re-delivered my car and I was well. I was a little disappointEd. That they were not able to buff out a couple of the small scratches on the driver door but they were able to take care of the largest scratches on the passenger side. Overall they took care of me and that’s what counts. More

Another great service by Cody and Tom Wood Kexus Great 95000 mile service. My service advisor Cody as always did a great job, getting me in a timely manner, making sure all my car needs were attended Great 95000 mile service. My service advisor Cody as always did a great job, getting me in a timely manner, making sure all my car needs were attended. Cody always gives trust worthy and very professional advice. He always makes me feel like I am his number one customer. I give Cody and Tom Wood Lexus excellent. They consistently provide top service. Sheldon Shalley More