Tom Wood Lexus

5 Star Experience Great buying experience due to friendly and knowledgeable staff, upfront pricing and a clear explanation of options. The salesperson (Zach) respected Great buying experience due to friendly and knowledgeable staff, upfront pricing and a clear explanation of options. The salesperson (Zach) respected my schedule and educated me about the Lexus brand without ever talking down to me or faking a trip to a manager’s office. The Tom Wood model makes the salesperson a single point of contact from introduction to finance to delivery. The experience was completely positive. More

Great service Good friendly service picked car and kept me posted about repairs and cost then brought car back to on time. All were courteous and helpful. Good friendly service picked car and kept me posted about repairs and cost then brought car back to on time. All were courteous and helpful. More

Excellent My visit was unexpected. I had a headlight not functioning. I called to see if I could just come to the dealership. I was told to come & I would be My visit was unexpected. I had a headlight not functioning. I called to see if I could just come to the dealership. I was told to come & I would be seen ASAP. As always, my service experience was excellent. Upon arrival, I was quickly put in the que. Within less than 20 minutes, my headlight situation was evaluated; the problem resolved & I was back on the road. Everyone was courteous, knowledgeable, friendly, professional & very timely. More

A well structured and responsive experience From the initial phone call to make an appointment through the approximately 3 hour on site interaction with competent and pleasant service representa From the initial phone call to make an appointment through the approximately 3 hour on site interaction with competent and pleasant service representatives who had a variety of excellent resources at their disposal, We conferred about our wants and needs, taking advantage of representatives’ knowledge and insights to select a vehicle, trade ours, and drive home in our new car, with no need to return to the dealership to complete the transaction, and no follow up buyer remorse. It could not have been handled any better! More

Warranty repair on air conditioner The service time met the planned expectations and the personnel were professional, pleasant, knowledgeable and kept us informed. This is not unusual The service time met the planned expectations and the personnel were professional, pleasant, knowledgeable and kept us informed. This is not unusual it is always a pleasure working with the entire Lexus Team. More

Purchase Process Lori made the purchase of my new car very enjoyable. The staff of the dealership was also very friendly and accommodating and will purchase a vehicle Lori made the purchase of my new car very enjoyable. The staff of the dealership was also very friendly and accommodating and will purchase a vehicle again from Tom Wood Lexus. More

Service is 100% Great and knowledgeable salesman. Excellent service. Michael is very dedicated to making customers happy. I highly recommend him to others looking Great and knowledgeable salesman. Excellent service. Michael is very dedicated to making customers happy. I highly recommend him to others looking for a passionate salesman. More

Great service Brie was the best salesperson I've ever encountered. It was more like hanging with a friend while I was there and prior to my drive up from Louisville Brie was the best salesperson I've ever encountered. It was more like hanging with a friend while I was there and prior to my drive up from Louisville she was so responsive and helpful. She really fought for me to have the best rate and the car I loved. I look forward to returning even though it is a 2 hour drive. More

I had the best experience at Tom Wood Lexus! My experience at Tom Wood buying a new Lexus 350RX was excellent. Joe Brumfield was my salesman. He was very knowledgeable, patient, & he focused on My experience at Tom Wood buying a new Lexus 350RX was excellent. Joe Brumfield was my salesman. He was very knowledgeable, patient, & he focused on showing me the color & type of SUV I was interested in seeing. I leased a 350 RX Red Sport SUV & I love it. Thank you Joe. More

We are very disappointed at the service we had. We took our vehicle in for a service to fix the light on passenger side for the airbag. They wanted to charge us around eight hundred dollars. Then th We took our vehicle in for a service to fix the light on passenger side for the airbag. They wanted to charge us around eight hundred dollars. Then they said that the part they put on was not the problem. They wanted to put in a whole new seat. For about 2.600 bucks. Our car is only worth about 6 thousand. We asked them to take out the part they put on and they would not. I am sure that no one would just keep playing a game with a customer of just keep trying parts and charging us. We had to pay 4 hundred and sixty dollars for something that didn’t even work. Wow what a terrible service department you have to charge for something you did not fix. More