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Tom Wood Lexus
Indianapolis, IN
1,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,181 Reviews of Tom Wood Lexus
June 25, 2019
We are very disappointed at the service we had. We took our vehicle in for a service to fix the light on passenger side for the airbag. They wanted to charge us around eight hundred dollars. Then th We took our vehicle in for a service to fix the light on passenger side for the airbag. They wanted to charge us around eight hundred dollars. Then they said that the part they put on was not the problem. They wanted to put in a whole new seat. For about 2.600 bucks. Our car is only worth about 6 thousand. We asked them to take out the part they put on and they would not. I am sure that no one would just keep playing a game with a customer of just keep trying parts and charging us. We had to pay 4 hundred and sixty dollars for something that didn’t even work. Wow what a terrible service department you have to charge for something you did not fix. More
by Karen
Employees Worked With
Alex sweet
June 25, 2019
I worked with Brad Sandoe and he was great to work with I bought a used Chevrolet Malibu and it was an easy day my salesman was on point and attentive...super nice dealership very happy with the whole expe I bought a used Chevrolet Malibu and it was an easy day my salesman was on point and attentive...super nice dealership very happy with the whole experience! More
by Icl1980
Employees Worked With
Brad Sandoe
June 18, 2019
The Tom Wood Lexus Experience We love the pick and delivery service. Everyone we work with is professional! Thank you Erin! Thank you Tom Wood for your excellent staff and service We love the pick and delivery service. Everyone we work with is professional! Thank you Erin! Thank you Tom Wood for your excellent staff and service. More
by Lexus
Employees Worked With
Erin Maglinte is very polite and professional.
June 14, 2019
The best. Shanan took very good care of me. She thoroughly explained what the issue with y 15 year old Lexus wet/area I appreciate her help. Shanan took very good care of me. She thoroughly explained what the issue with y 15 year old Lexus wet/area I appreciate her help. More
by Michael
Employees Worked With
Shanan
June 11, 2019
Tom Wood Lexus service 6/19 Excellent solution to my problems — broken and dissembled key fob re-assembled, back up created and simplified to minimize cost — car wash a bonus and Excellent solution to my problems — broken and dissembled key fob re-assembled, back up created and simplified to minimize cost — car wash a bonus and free sandwich a surprise — Thanks!! More
by Waghormley
Employees Worked With
Service employees not listed
June 11, 2019
Minor service issues taken care of. Travis and several Tom Wood parts department employees assisted during this service visit. Needed issues were taken care of well and will be resolved Travis and several Tom Wood parts department employees assisted during this service visit. Needed issues were taken care of well and will be resolved when a needed part arrives. More
by Auto1
Employees Worked With
Travis and parts department employees.
June 11, 2019
Normal mileage servicing Tom Wood always does an excellent job. Special kudos to Erin Maglinte, my usual contact person. She always does a great job. She is always very up Tom Wood always does an excellent job. Special kudos to Erin Maglinte, my usual contact person. She always does a great job. She is always very upfront about price of work and tries to get me the best possible. More
by Jgrayson
Employees Worked With
Erin Maglinte
June 07, 2019
Windshield Replacement After an initial call to service and a runaround by the person who was helping me, I hung up called back and left a voicemail for Erin Maglinte. She c After an initial call to service and a runaround by the person who was helping me, I hung up called back and left a voicemail for Erin Maglinte. She called me back, scheduled my regular service to coincide with my windshield repair and calibration and provided me with a loaner while my car was in the shop. The repair work was satisfactory although there were grease fingerprints on my cream interior leather and my car smelled like grease/gas. Erin and the service she provides is always stellar. My interactions with others in the company have always been a bit disappointing. They need to have her teach customer service to the rest of the staff More
by Indy2lux
Employees Worked With
Erin Maglinte
June 07, 2019
Great service and attention Beautiful space and friendly staff. Very accommodating and easy to work with, no-nonsense and upfront. Large inventory of cars available at this locat Beautiful space and friendly staff. Very accommodating and easy to work with, no-nonsense and upfront. Large inventory of cars available at this location as well. More
by Cbcarpurchase
Employees Worked With
Lori Moss
June 06, 2019
Excellent Salesman Joe is organized, officiant, friendly and personal able. Listens and the costumer and looks for other possibilities. I’ll return because of him. Tha Joe is organized, officiant, friendly and personal able. Listens and the costumer and looks for other possibilities. I’ll return because of him. Thank you Joe More
by DBM
Employees Worked With
Joe Brumfield
