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Tom Wood Lexus
Indianapolis, IN
1,229 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,229 Reviews of Tom Wood Lexus
June 18, 2019
The Tom Wood Lexus Experience We love the pick and delivery service. Everyone we work with is professional! Thank you Erin! Thank you Tom Wood for your excellent staff and service We love the pick and delivery service. Everyone we work with is professional! Thank you Erin! Thank you Tom Wood for your excellent staff and service. More
by Lexus
Employees Worked With
Erin Maglinte is very polite and professional.
June 14, 2019
The best. Shanan took very good care of me. She thoroughly explained what the issue with y 15 year old Lexus wet/area I appreciate her help. Shanan took very good care of me. She thoroughly explained what the issue with y 15 year old Lexus wet/area I appreciate her help. More
by Michael
Employees Worked With
Shanan
June 11, 2019
Tom Wood Lexus service 6/19 Excellent solution to my problems — broken and dissembled key fob re-assembled, back up created and simplified to minimize cost — car wash a bonus and Excellent solution to my problems — broken and dissembled key fob re-assembled, back up created and simplified to minimize cost — car wash a bonus and free sandwich a surprise — Thanks!! More
by Waghormley
Employees Worked With
Service employees not listed
June 11, 2019
Normal mileage servicing Tom Wood always does an excellent job. Special kudos to Erin Maglinte, my usual contact person. She always does a great job. She is always very up Tom Wood always does an excellent job. Special kudos to Erin Maglinte, my usual contact person. She always does a great job. She is always very upfront about price of work and tries to get me the best possible. More
by Jgrayson
Employees Worked With
Erin Maglinte
June 11, 2019
Minor service issues taken care of. Travis and several Tom Wood parts department employees assisted during this service visit. Needed issues were taken care of well and will be resolved Travis and several Tom Wood parts department employees assisted during this service visit. Needed issues were taken care of well and will be resolved when a needed part arrives. More
by Auto1
Employees Worked With
Travis and parts department employees.
June 08, 2019
Great service and attention Beautiful space and friendly staff. Very accommodating and easy to work with, no-nonsense and upfront. Large inventory of cars available at this locat Beautiful space and friendly staff. Very accommodating and easy to work with, no-nonsense and upfront. Large inventory of cars available at this location as well. More
by Cbcarpurchase
Employees Worked With
Lori Moss
June 07, 2019
Windshield Replacement After an initial call to service and a runaround by the person who was helping me, I hung up called back and left a voicemail for Erin Maglinte. She c After an initial call to service and a runaround by the person who was helping me, I hung up called back and left a voicemail for Erin Maglinte. She called me back, scheduled my regular service to coincide with my windshield repair and calibration and provided me with a loaner while my car was in the shop. The repair work was satisfactory although there were grease fingerprints on my cream interior leather and my car smelled like grease/gas. Erin and the service she provides is always stellar. My interactions with others in the company have always been a bit disappointing. They need to have her teach customer service to the rest of the staff More
by Indy2lux
Employees Worked With
Erin Maglinte
June 06, 2019
Check up Needed a car I purchased to be inspected to ensure everything was copacetic. Everyone was polite, professional and timely with price estimates clearl Needed a car I purchased to be inspected to ensure everything was copacetic. Everyone was polite, professional and timely with price estimates clearly explained in person and in text. More
by Person 1
Employees Worked With
Alex Sweet
June 06, 2019
Excellent Salesman Joe is organized, officiant, friendly and personal able. Listens and the costumer and looks for other possibilities. I’ll return because of him. Tha Joe is organized, officiant, friendly and personal able. Listens and the costumer and looks for other possibilities. I’ll return because of him. Thank you Joe More
by DBM
Employees Worked With
Joe Brumfield
June 05, 2019
Professional and pleasant service I feel comfortable because I can trust Tom Wood Lexus. Each person in the process was knowledgeable and helpful and nice..... what I’ve learned to exp I feel comfortable because I can trust Tom Wood Lexus. Each person in the process was knowledgeable and helpful and nice..... what I’ve learned to expect over the years bringing my car here for service as well as my mom’s car. More
by Jill-white Lexus
Employees Worked With
Shanan Jackson- Willis
