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Tom Wood Lexus
Indianapolis, IN
1,180 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,180 Reviews of Tom Wood Lexus
March 26, 2019
Tom Wood Lexus Service Department We recently had our Lexus serviced through Tom Wood Lexus on 96th street In Indianapolis (also where we purchased the vehicle). Our service department We recently had our Lexus serviced through Tom Wood Lexus on 96th street In Indianapolis (also where we purchased the vehicle). Our service department consultant, Greg Busche, was once again a pleasure to work with and a great help in making sure the vehicle was properly serviced and back to us in a timely fashion. One part needed to be ordered and required that the car be kept overnight, and he made sure we had a loaner vehicle to use until it was ready. We can’t emphasize how well Greg, and the rest of the service department, make our experience with them as pleasurable as possible. More
by JudyMWA
Employees Worked With
Greg Busche
March 26, 2019
Salesperson did not know what they were doing. The salesperson takes the customer through the entire purchasing process at this dealership. Our salesperson was not knowledgible and proved inaccura The salesperson takes the customer through the entire purchasing process at this dealership. Our salesperson was not knowledgible and proved inaccurate information to us on more than one occassion. This lack,of knowledge and misleading information almost resulted in walking out of the entire deal and the dealership. More
by Seasoned buyer
Employees Worked With
Luke Lucas
March 22, 2019
Quick but forgot the final check Routine 5,000 mile check. Oil and fluids check, check alignment, etc. All went well except during the checkout process I did not notice that the dri Routine 5,000 mile check. Oil and fluids check, check alignment, etc. All went well except during the checkout process I did not notice that the driver's side outside mirror cover had come off in the free car wash I got at the end. I was at home when I got a call that they found the cover in the dealer car wash. So, I will be sure to do a walk around the car before leaving the dealer ship next time! More
by cogjc61
Employees Worked With
Sam Shore
March 19, 2019
Great experience Corey is very professional and helpful. The total process went very smoothly and enjoyable. Learned a lot safety features about the new car. Certainl Corey is very professional and helpful. The total process went very smoothly and enjoyable. Learned a lot safety features about the new car. Certainly worth the time spent. Great experience! Thanks ! More
by Carbuy, mimi66
Employees Worked With
Corey Thingelstad
March 19, 2019
First Class all the way Tom Wood Lexus IS a first class dealership with excellent customer service to make owner a Lexus a true pleasure. The service department offers great Tom Wood Lexus IS a first class dealership with excellent customer service to make owner a Lexus a true pleasure. The service department offers great services to help make sure your car is running properly and ability to pick up/drop off your car at your home or work to make it even easier. More
by IndyK
Employees Worked With
Erin Alberts Maglinte, Joe Brumfield
March 19, 2019
Service Cody did a great job servicing our Lexus. The waiting area for clients whose cars are being serviced is more than comfortable. Everyone at the dealer Cody did a great job servicing our Lexus. The waiting area for clients whose cars are being serviced is more than comfortable. Everyone at the dealership is friendly and knowledgeable. More
by Michael
Employees Worked With
Cody Shuler
March 17, 2019
Great experience I would recommend it to anyone I had a wonderful experience buying a car. It was quick and painless and I didn’t feel pressure at all. I would recommend to anyone. I had a wonderful experience buying a car. It was quick and painless and I didn’t feel pressure at all. I would recommend to anyone. More
by Dtrain995
Employees Worked With
Corey Thingelstad
March 16, 2019
Super happy! Fantastic help from James to find the right car for me. He spent 8 hours with me. Financing department was great getting the best deal for my Lexus. Fantastic help from James to find the right car for me. He spent 8 hours with me. Financing department was great getting the best deal for my Lexus. More
by lexus
Employees Worked With
Alicia Crutcher, James Gamble
March 16, 2019
Excellent experience Sales staff were very knowledgeable and professional. Overall excellent experience. The buying process was very well managed and streamlined. I never Sales staff were very knowledgeable and professional. Overall excellent experience. The buying process was very well managed and streamlined. I never felt any pressure to purchase. More
by Mark47
Employees Worked With
Meredith Clason, Ryan Garland
March 14, 2019
60,000 mile checkup They were very helpful and they got me in and out fairly fast. I feel they are a little high in their costs, but they do a good job. They were very helpful and they got me in and out fairly fast. I feel they are a little high in their costs, but they do a good job. More
by luhart
Employees Worked With
Cody
