Tom Wood Lexus

Service to Lexus Great customer service! Service department immediately informed me on what needed to be repaired on the car and when the car was ready to be picked u Great customer service! Service department immediately informed me on what needed to be repaired on the car and when the car was ready to be picked up. More

Awesome, attentive service! Joe Brumfield and the whole dealership were amazing throughout the whole process! He wanted me to be comfortable with my purchase and made sure I was Joe Brumfield and the whole dealership were amazing throughout the whole process! He wanted me to be comfortable with my purchase and made sure I was happy every step of the way. I will be recommending him to all my friends and family! More

Service Again I had no trouble booking my appointment and reminders were sent via email and text days prior. I got a loaner car and the service was completed Again I had no trouble booking my appointment and reminders were sent via email and text days prior. I got a loaner car and the service was completed on time. No issues. I was also told when my next service should be and what would need to be done Easy and friendly service More

Great Customer Service Michael Word was very beneficial. He has great personality and very straight forward. Greatly recommended. I will reach out to him any day. Great p Michael Word was very beneficial. He has great personality and very straight forward. Greatly recommended. I will reach out to him any day. Great people to deal with and Michael is very friendly. I was in an out in just under two hours now that's service. I would recommend them anytime. More

Seeking a used ES300H Ryan did an exemplary job. Frankly, one of the best experiences in a car dealership ever. And we did not even buy a car due to a lack of appropriate Ryan did an exemplary job. Frankly, one of the best experiences in a car dealership ever. And we did not even buy a car due to a lack of appropriate inventory to choose from. We will provide referrals when possible and will put Ryan on the top of the list when we need another car. More

Friendly and pleasant My salesperson know how to explain what you need to know before purchasing your desire car. Very helpful in giving you important information you nee My salesperson know how to explain what you need to know before purchasing your desire car. Very helpful in giving you important information you neef to maintain your car. More

New car purchase Very professional, transparent and nice. My sales rep. Joe Brumfield took care of every aspect of the purchase. He was very helpful, knowledgeable a Very professional, transparent and nice. My sales rep. Joe Brumfield took care of every aspect of the purchase. He was very helpful, knowledgeable and made sure all of my questions answered to my satisfaction. More

Superb experience! Joe was amazing! We came in, from out of state with a trade in, all the paperwork was done that morning, car was warmed up, full of gas and we signed Joe was amazing! We came in, from out of state with a trade in, all the paperwork was done that morning, car was warmed up, full of gas and we signed everything and we're out the door in about an hour and a half! Will definitely tell our friends and family about the awesome service. More

Airbag Recall Fix I appreciate being contacted by this dealership to inform me about the recall and schedule the work promptly. I also appreciate having my car picked u I appreciate being contacted by this dealership to inform me about the recall and schedule the work promptly. I also appreciate having my car picked up though I live at some distance, and the use of a loaner. Shanan Jackson did a good job to keep me informed and handle the details. More

Overall good experience Recently purchased a vehicle from Joe. He was very patient with us (we’ve visited several times in the past but never found just the right vehicle) an Recently purchased a vehicle from Joe. He was very patient with us (we’ve visited several times in the past but never found just the right vehicle) and was efficient and professional during the purchase process. We’re grateful for someone who was easy to work with, friendly and knowledgeable! More