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Tom Wood Lexus

Indianapolis, IN

4.9
1,207 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,207 Reviews of Tom Wood Lexus

September 28, 2018

5000 mile check Great people. Always polite and courteous. Alex Sweet s definite keeper. JOE Brumfield followed up with me after my visit. This dealership has got it. More

by JOHNNY Ringo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sweet, Joe Brumfield
Sep 28, 2018 -

Tom Wood Lexus responded

We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle needs.

September 28, 2018

Service I was able to get appointment when I wanted it. I was treated as a VIP and service was done in a timely manner. I will recommend Tom Wood More

by Mary Mother
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
trevor
Oct 01, 2018 -

Tom Wood Lexus responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding.

September 24, 2018

Great dealership, very professional staff Worked.with Mike Word. He is one of the best. Very professional and was a great customer rep during my purchase of a 2018 RX350. More

by DEHurst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Word
Sep 24, 2018 -

Tom Wood Lexus responded

Thank you. There’s nothing better than a customer who loves their new 2018 RX350. If there’s anything else we can do, be sure to let us know.

September 24, 2018

Smooth, wonderful experience! Efficient, smooth experience!! They helped me with transportation and kept me informed about each step of my service visit! The entire process was han More

by Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis
Sep 25, 2018 -

Tom Wood Lexus responded

We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle service needs.

September 23, 2018

Attentive They r very attentive to ur individual needs. Helped with website for New Lexus (since I can be technologically challenged at times). Would definitely More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Allenbaugh, Ryan Morrow, Jim Froman
Sep 24, 2018 -

Tom Wood Lexus responded

We appreciate your business and your kind words. We hope we can help with your next new vehicle, too.

September 21, 2018

Good experience The sales person was knowledgeable and patient with our questions. Did not feel pressure to purchase. He worked with us on the product so we received More

by satisfied
Recommend Dealer
Yes
Employees Worked With
James Gamble
Sep 21, 2018 -

Tom Wood Lexus responded

We love comments like yours! They tell us we’re doing our job right. We know it’s a great feeling to find the vehicle that’s right for you, and we’re glad we could help.

September 20, 2018

Friendly and well organized Easy to make appointment. Greeted immediately upon arrival. Very friendly staff and well organized. Very short wait until courtesy car was ready. Call More

by Philip52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Maglinte
Sep 21, 2018 -

Tom Wood Lexus responded

We do love positive reviews. It’s good to know you’re pleased with the work of our Service Department. If you need us again, remember, you can schedule service online through our website.

September 20, 2018

Seamless and comprehensive The staff was courteous and respectful. The sales person was knowledgeable but not overbearing. The technical staff person exceeded my expect station More

by 45lexusindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morrow
Sep 21, 2018 -

Tom Wood Lexus responded

It was our pleasure to help you through the new vehicle process. We’re glad you’re happy with how everything went.

September 20, 2018

Excellent Ms Jackson-Willis is always so professional and efficient in working with me. She makes my experience hassle free and keeps me informed. Shanan is d More

by Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson- Willis
Sep 21, 2018 -

Tom Wood Lexus responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too.

September 14, 2018

Our "always go to experts for Lexus service. Our 2004 GX470 and 2006 SC430 have only been cared for at Tom Wood Lexus, Their quality of service is a big part of why we are Lexus owners! More

by Pearcehaus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Walters
Sep 18, 2018 -

Tom Wood Lexus responded

Everyone in our Service Department will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again.

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