Tom Wood Lexus

Maintenance service I had a 100k service which was performed with additional decovered needs in record time. This exceeded my expectations by far and the friendless of a I had a 100k service which was performed with additional decovered needs in record time. This exceeded my expectations by far and the friendless of all involved was excellent. More

First Class This place is amazing! Staff was extremely professional. Definitely not your average car dealership! We look forward to being a part of the “Lexus fam This place is amazing! Staff was extremely professional. Definitely not your average car dealership! We look forward to being a part of the “Lexus family” More

Easy, Transparent Process We returned a loaner vehicle for a recall repair, then purchased a certified 2015 Lexus ES350 today. Joe was wonderful. We felt very well taken care o We returned a loaner vehicle for a recall repair, then purchased a certified 2015 Lexus ES350 today. Joe was wonderful. We felt very well taken care of and will most definitely come back!! More

Great Service ! Quick and thorough ! I waited in the lounge enjoyed the internet service and the Latte while I waited. I had the 20 k service and the car was comple ! Quick and thorough ! I waited in the lounge enjoyed the internet service and the Latte while I waited. I had the 20 k service and the car was completed and cleaned and I was on my way in under 90 min. ! More

Very appreciated to Betty:) We are very happy while buying new car due to Betty’s professionalism and kindness, we definitely ask Betty next car again. Thank you so much! Betty:) We are very happy while buying new car due to Betty’s professionalism and kindness, we definitely ask Betty next car again. Thank you so much! Betty:) More

Regular maintenance The service was prompt and thorough. I asked to have my brakes checked because I was going on a long trip. They reported everything OK. I have confide The service was prompt and thorough. I asked to have my brakes checked because I was going on a long trip. They reported everything OK. I have confidence in their ability. As usual I enjoyed the customer lounge and great coffee. It was a pleasant experience. More

Outstanding , Betty Wills is excellent Betty Wills has assisted my wife and me for over a decade with many Lexus. She works hard to find the model and items which meet your needs. There is Betty Wills has assisted my wife and me for over a decade with many Lexus. She works hard to find the model and items which meet your needs. There is no pressure but constant gentle guidance. I would not consider buying a car without Betty More

Prompt and Efficient Service I chose a Saturday to have my 2005 GX470 serviced. I was given a new GX as s loaner which helped me evaluate the new model. The service was done in 4 I chose a Saturday to have my 2005 GX470 serviced. I was given a new GX as s loaner which helped me evaluate the new model. The service was done in 4 hours and my vehicle was returned clean and running as always, very well. Friendly Service Consultant Alexis Walters took care of my appointment and reviewed all that was done. Great looking service department and welcoming center. More

RX 350 Service I’ve been driving this model Lexus for years. I love the car and I love how easy Tom Wood Lexus makes scheduling service. This time I called to schedu I’ve been driving this model Lexus for years. I love the car and I love how easy Tom Wood Lexus makes scheduling service. This time I called to schedule and I was actually able to get in the same day and wait. It’s a beautiful waiting room, so accommodating. The rep was super pleasant, asked if I had any additional items I wanted them to look at and as I was checking out, informed me of new features coming up in future models. I trust their service and I really like getting a washed car back! 😊 I actually thought to myself, as I drove away, that I will always drive a Lexus from this dealership for these very reasons! More

Service Dept needs some help for communication with customer Our long time service consultant, Brian M who we worked for last 10+ yrs was no longer there, so when I sent him an e mail to schedule for the service Our long time service consultant, Brian M who we worked for last 10+ yrs was no longer there, so when I sent him an e mail to schedule for the service, the service manager referred us to new one. Somehow, I didn’t get the reply fm this new consultant , so, I asked the service manager for more reliable one, then, he referred us “reliable service consultant”. She and I exchanged several emails to set up an appt, bc we wanted the estimate for seat leather repair, so we wanted to bring our car in one day b4 for 90K service. I had to rescudule one more time, bc of my husband’s work, and she changed to following wk by e mail. So far, no problem. Finally, we brought our car in and asked for her, we found out that she was off that wk for Florida vacation. My husband left work early in order to bring our car in. She never told us she was off that wk, never asked us if we don’t mind work with someone else. She just left! If she didn’t know she was going to take days off following wk (which wasn’t the case), she should least let us know she won’t be here bc we made an appt with her (bc the service manager referred her to us). We didn’t want to work with just anybody, We were upset about the whole thing, and Victor C n Ashley E helped us. I asked for the manager few times, but he wasn’t available. Victor n Ashley worked as a team n took care of us. Victor wasn’t even a one of service consultants, but he did beyond what he needs to do n took care of us. He did “whatever it takes”. if Victor n Ashley weren’t there, we would have been very upset bc my husband left work early for nothing n all those e mail exchanges with the service consultant were no use. I just want to thank Victor n Ashley. Specially, Victor who tried so hard to please upset customer, and he did great job! More