Tom Wood Nissan - Service Center

2nd email. No reply from Service Manager: I am following up with you regarding my daughters Juke from two weeks ago. I did notify your associate Erin that the car didn’t even make it home. It stopped again. up with you regarding my daughters Juke from two weeks ago. I did notify your associate Erin that the car didn’t even make it home. It stopped again. We had to have it towed AGAIN. Unfortunately, we had to buy a new car for her and it was frustrating because a lot of money was wasted before hand. I brought her car to you and was told the staling issue could be resolved with the timing change. It was NEVER resolved. I have been told by two technicians at another local dealership that engine damage would have been seen when your tech opened the engine for timing. This leads me to believe the car was misdiagnosed. I wasted 1100 on brakes and 180 on a battery. I NEVER would have spent this kind of money on a car that needed a new engine. That’s wasteful. I would have traded the car immediately at Nissan for a 2021 vehicle. She is a new college grad and recently adulting. The goal was to have her in a safe vehicle. 3 engine repairs later is when your tech decided it could not be fixed and I feel that is negligence on his part and lack of follow through on your part. We opted not to buy her new car with Nissan because I had no faith that the repair work would be satisfactory in the future. ——— First review: I had a horrible experience. We took my daughter’s Juke in for repair because it was stalling at traffic lights. The tech diagnosed timing chain failure. We took the car home a few days later. Same issue occurred the next day and had to be towed in. The issue was worse. We were then told she needed a battery. Changed it and the car had to be brought back again for the same exact issue. 5 visits and 5 costly repairs later is when the tech decided we should replace the engine. $5000 in misdiagnosed repairs was about to be thrown away. We will never use Tom Wood again. I emailed the service manager but did not get a reply. More

I waited for my vehicle and the work was completed within an hour. The technician was very efficient! I really appreciated the vehicle being washed as well! an hour. The technician was very efficient! I really appreciated the vehicle being washed as well! More

Stopped by late afternoon with a “dead” battery issue that needed immediate attention. They tested the battery and determined there was a faulty cell, replaced with a new one and had me back on the road that needed immediate attention. They tested the battery and determined there was a faulty cell, replaced with a new one and had me back on the road in loess than an hour. I appreciate them working me in so late in the day. More

Polite. Courteous. Friendly and professional service rep. They had to order a part overnight but the car was ready by 11:45p Saturday as promised. They had to order a part overnight but the car was ready by 11:45p Saturday as promised. More

Every trip to see Mrs Marks at Tom Wood Nissan is better than the last! She makes the experience so easy, and always makes sure to address any concerns I have. She’s such a joy to visit!! than the last! She makes the experience so easy, and always makes sure to address any concerns I have. She’s such a joy to visit!! More

We started out the day to have our Versa check out for repairs it needed. We ended up purchasing a 2019 Kicks. This was the best car purchasing experience we have ever had! Tony, Rick, and Mo were profess repairs it needed. We ended up purchasing a 2019 Kicks. This was the best car purchasing experience we have ever had! Tony, Rick, and Mo were professional, knowledgable, and fully prepared to get us our car by the end of the day. They were very helpful and fair with our trade in. I would highly recommend you check out Tom Wood when you are in the market for a new car. More

Had an oil change and interior detail. Everything was great and can’t believe how nice the car looks after it’s detail. Great job Katie and team. great and can’t believe how nice the car looks after it’s detail. Great job Katie and team. More

Katie and Alexis are 2 pros that work great as a team. Always great service with a smile! I will keep coming back because they are cooler than the AC I had repaired. Always great service with a smile! I will keep coming back because they are cooler than the AC I had repaired. More

Quick, easy. In and out without any headaches or any trouble. Awesome staff. Informative. Would definitely recommend Austin in the service department to anyone. Will return for service trouble. Awesome staff. Informative. Would definitely recommend Austin in the service department to anyone. Will return for service More

They are simply amazing. From Brian Cummins to service department. Always helpful, polite , genuine people you want to do business with. I enjoy talking with everyone there. They always are honest & seem department. Always helpful, polite , genuine people you want to do business with. I enjoy talking with everyone there. They always are honest & seem to care about my concerns(if any) and my overall satisfaction! More