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Tom Wood Nissan - Service Center

Indianapolis, IN

4.5
76 Reviews

76 Reviews of Tom Wood Nissan - Service Center

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August 25, 2022

I had my car transferred from another shop that was giving me the run-around. Tom wood got it looked at same day. Great turn around time. Service manager Gary is awesome, and all the service advisers a More

by YouDontNeedANameForThis
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Adams
Aug 26, 2022 -

Tom Wood Nissan responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Gary and the Tom Wood Nissan team. Drive safely, and we hope to see you back again down the road!

August 15, 2022

Took car in for a recall. The job was guick and professionally completed in a timely manner. More

by Deedster
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adrian in customer service
Aug 15, 2022 -

Tom Wood Nissan responded

Woohoo! We are elated to hear our team was able to assist you. Thank you for reviewing Tom Wood Nissan!

July 07, 2022

BEWARE when seeking repairs that Wood charges a $180. 00 fee just to look at your vehicle and if they find something wrong other than for what you brought it in to them, they will charge you the $180.00 p More

by drccarmel18
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Alexis Harris
Jul 07, 2022 -

Tom Wood Nissan responded

I'm sorry our diagnostic fee upset you, as we pride ourselves on delivering high-quality, fairly-priced service. I will make a note of your concern, but I would also be glad to address it directly, if you are interested. Please be in touch if that is the case - my line is 317-688-6024. Best, Gary Adams - Service Manager

Jul 07, 2022 -

drccarmel18 responded

Gary, It is how the fee was explained that was misleading at best. It was represented to me that the fee would be applied “against repairs, if made.” A repair was made as identified by your technician. To limit the application to the repair the customer thinks they need, first should be clearly explained. Second, if it a diagnostic fee and the diagnoses finds repairs are needed that the customer did not specify, that puts the burden of knowing what is in need of repair on the customer. We are not all mechanics but your fee is charging us as if we were. A fair business practice as applied, this is not.

Jul 08, 2022 -

Tom Wood Nissan responded

I apologize for how this came across to you and that the advisor did not explain it correctly to you. It should have been explained that our repairs start out at 174.95 plus tax. This is just the starting point and the point to which we will not go above without speaking with you first. All repairs have a diagnostic aspect to them. If you can give me some more information or contact me I will look into this situation deeper and see how I can help to resolve your concern. My number is 317-688-6024. Gary Adams - Service Manager

June 20, 2022

Short waiting time, professional and satisfying service including free car wash, comfortable waiting area including complimentary coffee, tea and water More

by lei wei
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Katie Marks/KLM7
Jun 20, 2022 -

Tom Wood Nissan responded

Thank you for the great review, Lei! We are thrilled to hear that you had a successful service experience working with the Tom Wood Nissan team. Drive safely and we hope to see you back again down the road!

June 08, 2022

Fast service and easy to get appointment. Good communication. Got an oil change and new rear brakes. More

by unholy_butlers0e
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Katie in service
Jun 09, 2022 -

Tom Wood Nissan responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back again at Tom Wood Nissan!

May 18, 2022

Great service team at Tom Wood Nissan. Group is attentive and responsive to the clients needs. More

by Chris.Phillips
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Arian Owen
May 18, 2022 -

Tom Wood Nissan responded

Thanks for being a fan of Tom Wood Nissan, Chris. We're always here to help!

April 20, 2022

They have always taken care of my car and any issues I've had efficiently and courteously. More

by Stephanie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis, Adien, Katey
Apr 20, 2022 -

Tom Wood Nissan responded

We are proud to have earned your business here at Tom Wood Nissan. Thanks for being a great customer, Stephanie!

March 16, 2022

Erin was great and kept me informed throughout the entire process. I would definitely recommend Tom Wood to anyone More

by Bud
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yash Bansal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin
Mar 16, 2022 -

Tom Wood Nissan responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Erin and the Tom Wood Nissan team. Drive safely, and we hope to see you back!

January 30, 2022

When I brought it in to the dealership my car was in kind of rough shape . They got a lot of work done and my car drove like a dream when I picked it up. Everyone was very professional and if you do wait on More

by delzey81
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alexis
Jan 31, 2022 -

Tom Wood Nissan responded

Thank you so much for this great review of Tom Wood Nissan! It makes us happy that our team took excellent care of your vehicle and that we were professional and efficient. We appreciate your confidence in us, and we'll see you again next time.

January 13, 2022

Excellent service. Adrian did an excellent job of communicating the process. Service team found the problem and repaired. Quick turnaround time. Thanks! More

by kevin.gilliam44
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adrian
Jan 13, 2022 -

Tom Wood Nissan responded

We're glad Adrian was such a help with your service, and we're even happier we got your car's problem taken care of! Thank you for the amazing feedback, and safe travels - we hope to see you back at Tom Wood Nissan down the road!

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