2nd email. No reply from Service Manager: I am following up with you regarding my daughters Juke from two weeks ago. I did notify your associate Erin that the car didn’t even make it home. It stopped again. We had to have it towed AGAIN.
Unfortunately, we had to buy a new car for her and it was frustrating because a lot of money was wasted before hand. I brought her car to you and was told the staling issue could be resolved with the timing change. It was NEVER resolved.
I have been told by two technicians at another local dealership that engine damage would have been seen when your tech opened the engine for timing. This leads me to believe the car was misdiagnosed. I wasted 1100 on brakes and 180 on a battery. I NEVER would have spent this kind of money on a car that needed a new engine. That’s wasteful. I would have traded the car immediately at Nissan for a 2021 vehicle. She is a new college grad and recently adulting. The goal was to have her in a safe vehicle.
3 engine repairs later is when your tech decided it could not be fixed and I feel that is negligence on his part and lack of follow through on your part.
We opted not to buy her new car with Nissan because I had no faith that the repair work would be satisfactory in the future.
I had a horrible experience. We took my daughter’s Juke in for repair because it was stalling at traffic lights. The tech diagnosed timing chain failure. We took the car home a few days later. Same issue occurred the next day and had to be towed in. The issue was worse. We were then told she needed a battery. Changed it and the car had to be brought back again for the same exact issue. 5 visits and 5 costly repairs later is when the tech decided we should replace the engine. $5000 in misdiagnosed repairs was about to be thrown away. We will never use Tom Wood again. I emailed the service manager but did not get a reply.