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Tom Wood Nissan - Service Center

Indianapolis, IN

4.5
57 Lifetime Reviews Review Dealership

57 Reviews of Tom Wood Nissan - Service Center

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April 18, 2021

"It was the worst experience I ever had in any service..."

- Missy

It was the worst experience I ever had in any service station. They let someone drove off my car as though it was renter car.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Alexis Harris
May 03, 2021 -

Tom Wood Nissan responded

Missy - This is a concerning review to read, and it sounds like there may have been some confusion here. I would like to speak with you directly about this. Please don't hesitate to give me a call. Thank you, Gary Adams - Service Manager - 317-688-6024

April 03, 2021

"Tom Wood Nissian has been servicing my car for over 6..."

- maC

Tom Wood Nissian has been servicing my car for over 6 years and they have done excellent work in keeping my car in top condition. When there were things that I was not happy with, they listened and made it good. Tom Wood Nissian is the best!

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Recommend Dealer
Yes
Employees Worked With
Erin
Apr 05, 2021 -

Tom Wood Nissan responded

Thank you for leaving Tom Wood Nissan a review! We're proud to have earned your loyalty and we look forward to taking care of you next time!

March 16, 2021

"The service at Tom Wood Nissan is awesome. They are..."

- Peter.cerar

The service at Tom Wood Nissan is awesome. They are friendly, knowledgeable and efficient. I would recommend this dealership to my friends, goer sure! The service girl Katie us the best.

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Recommend Dealer
Yes
Mar 16, 2021 -

Tom Wood Nissan responded

Peter - Thank you for the great feedback! We are proud to have earned your business and happy to hear that you are so confident in the Tom Wood Nissan team to get the job done. Drive safely, and we will be sure to let Katie how much you appreciate her help!

March 03, 2021

"Ok was 30 minutes early. It didn’t matter, the service..."

- Jl.bdrs

Ok was 30 minutes early. It didn’t matter, the service department started on my car immediately. Only thing I noticed was the tire pressures were not checked.

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Recommend Dealer
Yes
Employees Worked With
Mar 04, 2021 -

Tom Wood Nissan responded

Thank you for this feedback. We strive to deliver an efficient service experience, and it is great to hear that this was reflected in your time working with us. With that said, I apologize for the inconvenience with regard to your tires and would be happy to speak with you to see if there is anything I can do to help. If you are willing, please reach out to me at your earliest convenience. Thank you, Gary Adams - Service Manager - 317-688-6024

Mar 04, 2021 -

Jl.bdrs responded

It’s ok. With the extreme cold weather, then warmer weather... the tires need to be checked, especially if the tires were rotated. Thank you for your response.

February 06, 2021

"Great service and fast turnaround time. I’m always..."

- TJ

Great service and fast turnaround time. I’m always treated courteously and with respect whenever I go to Tom Wood Nissan for service. There entire service team is second to none.

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Recommend Dealer
Yes
Employees Worked With
Erin
Feb 08, 2021 -

Tom Wood Nissan responded

TJ - Thank you for the rave review of our Service Department! We are overjoyed to hear that you can depend on our team for excellent service, every visit. We hope to see you next time at Tom Wood Nissan!

February 04, 2021

"2nd email. No reply from Service Manager: I am following..."

- Gonecamping4

2nd email. No reply from Service Manager: I am following up with you regarding my daughters Juke from two weeks ago. I did notify your associate Erin that the car didn’t even make it home. It stopped again. We had to have it towed AGAIN. Unfortunately, we had to buy a new car for her and it was frustrating because a lot of money was wasted before hand. I brought her car to you and was told the staling issue could be resolved with the timing change. It was NEVER resolved. I have been told by two technicians at another local dealership that engine damage would have been seen when your tech opened the engine for timing. This leads me to believe the car was misdiagnosed. I wasted 1100 on brakes and 180 on a battery. I NEVER would have spent this kind of money on a car that needed a new engine. That’s wasteful. I would have traded the car immediately at Nissan for a 2021 vehicle. She is a new college grad and recently adulting. The goal was to have her in a safe vehicle. 3 engine repairs later is when your tech decided it could not be fixed and I feel that is negligence on his part and lack of follow through on your part. We opted not to buy her new car with Nissan because I had no faith that the repair work would be satisfactory in the future. ——— First review: I had a horrible experience. We took my daughter’s Juke in for repair because it was stalling at traffic lights. The tech diagnosed timing chain failure. We took the car home a few days later. Same issue occurred the next day and had to be towed in. The issue was worse. We were then told she needed a battery. Changed it and the car had to be brought back again for the same exact issue. 5 visits and 5 costly repairs later is when the tech decided we should replace the engine. $5000 in misdiagnosed repairs was about to be thrown away. We will never use Tom Wood again. I emailed the service manager but did not get a reply.

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Recommend Dealer
No
Employees Worked With
Erin and Gary
Feb 18, 2021 -

Tom Wood Nissan responded

I apologize for the delay and appreciate you speaking with me about your experience. As we discussed, we have agreed to reimburse you $700.00. Again, I'm sorry for the way the repair went. This will be a learning opportunity for us so that we can deliver a five-star experience next time. Thank you, Gary Adams - Service Manager - 317-688-6024

December 18, 2020

"I waited for my vehicle and the work was completed within..."

- msam

I waited for my vehicle and the work was completed within an hour. The technician was very efficient! I really appreciated the vehicle being washed as well!

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Recommend Dealer
Yes
Employees Worked With
Erin Powell
Dec 18, 2020 -

Tom Wood Nissan responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Tom Wood Nissan, and if you ever need anything else, don't hesitate to come back and see us again!

October 28, 2020

"Stopped by late afternoon with a “dead” battery issue..."

- steven_boyle_264

Stopped by late afternoon with a “dead” battery issue that needed immediate attention. They tested the battery and determined there was a faulty cell, replaced with a new one and had me back on the road in loess than an hour. I appreciate them working me in so late in the day.

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Recommend Dealer
Yes
Employees Worked With
Austin Gleitsman
Oct 28, 2020 -

Tom Wood Nissan responded

Hi Steven - thank you for trusting Tom Wood Nissan to get the job done! We're pleased to hear that our team got you back on the road promptly and safely!

October 25, 2020

"Polite. Courteous. Friendly and professional service rep...."

- Jchop

Polite. Courteous. Friendly and professional service rep. They had to order a part overnight but the car was ready by 11:45p Saturday as promised.

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Recommend Dealer
Yes
Employees Worked With
Erin
Oct 25, 2020 -

Tom Wood Nissan responded

Thank you for trusting Tom Wood Nissan to get the job done. I am glad to hear that our service department was such a pleasure to work with!

October 13, 2020

"Every trip to see Mrs Marks at Tom Wood Nissan is better..."

- diana.mcglothlin

Every trip to see Mrs Marks at Tom Wood Nissan is better than the last! She makes the experience so easy, and always makes sure to address any concerns I have. She’s such a joy to visit!!

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Recommend Dealer
Yes
Employees Worked With
Katie Marks
Oct 13, 2020 -

Tom Wood Nissan responded

Hi Diana - Thank you for taking the time to share your experience! We are thrilled to hear that Katie delivered such a seamless service experience. We appreciate you taking the time to share and will certainly pass on the kind words. Safe travels from everyone at Tom Wood Nissan!

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