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162 Reviews of Tom Wood Nissan - Service Center
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September 05, 2019
Terrible Experience Incredibly disappointed in the customer service.Drove over a hour for a scheduled appointment to be told all their technicians would be leaving in the Incredibly disappointed in the customer service.Drove over a hour for a scheduled appointment to be told all their technicians would be leaving in the next 30mins (arrived at 4:20) but insisted I let them diagnosis the vehicle for $150 although they couldn't fix anything. Another auto dealer with no morals or ethics. I DO NOT RECOMMEND THIS DEALER. More
by ltv
Employees Worked With
Short fat lady
July 27, 2019
top notch very polite and professional I will always ask for Steve Denton! This guy took great care of us. Car runs great when other dealer, had no clue.. Thanks Steve I will always ask for Steve Denton! This guy took great care of us. Car runs great when other dealer, had no clue.. Thanks Steve More
by Juke
Employees Worked With
Steve Denton
March 26, 2019
Tim Walls was great. We love our new Rogue. Tim explained Ev We love Tom Wood! Very professional, very clean facility, but enhanced by excellent customer service from Tim Walls! We traded in a Honda, but definit We love Tom Wood! Very professional, very clean facility, but enhanced by excellent customer service from Tim Walls! We traded in a Honda, but definitely a Nissan customer now! More
by Jim&Jennifer
Employees Worked With
Tim Walls
March 02, 2019
Always outstanding service Tom Wood is profeaaand always does a great job I the service and sales departments I will continue to us Tom wood for service and sales Tom Wood is profeaaand always does a great job I the service and sales departments I will continue to us Tom wood for service and sales More
by Satisfied cuatomer
Employees Worked With
Neil Malloy, Scott Herrman
January 03, 2019
Great I actually stopped in to have my car serviced and just simply asked a question about my lease agreement... after talking to a few people about my opti I actually stopped in to have my car serviced and just simply asked a question about my lease agreement... after talking to a few people about my options, I walked out of there with a brand new car! Did I mention they were able to wipe away my last few payments remaining on my lease, save me $130 a month on new lease agreement, gave me 2 years of FREE oil changes and I didn’t put ANY money down! I truly enjoyed my car buying process! Keep up the good work Tom Wood! #CustomerForLife More
by Robey8169
Employees Worked With
Dave Harris, Tim Walls
August 23, 2018
Reliable. Courteous. Not pushy with sales of products. Very friendly and informative. Got the car back in a timely matter. Easy to work with and to schedule appointmen Not pushy with sales of products. Very friendly and informative. Got the car back in a timely matter. Easy to work with and to schedule appointments. More
by Rosy8548
Employees Worked With
Ellie Shrock
June 14, 2018
Oil change Very disappointed with experienced. Asked for a std oil change which is typically 34.95. Told in oast std price. Told this time needed a couple Very disappointed with experienced. Asked for a std oil change which is typically 34.95. Told in oast std price. Told this time needed a couple. Does not appear as a couple on website. Had a tire puncture. Mentioned I had purchased a tire warranty from them. Person struggled to find it. Did not know how to handle. Was also charged a shop fee Overall felt I was over charged Normally a good experience. This made me evaluate if I should return. More
by Tm1
Employees Worked With
Molly Kennedy
April 21, 2018
No Pushy Service People I dropped off my car for service on Wednesday evening for an 11 o’clock Thursday appointment. Not only did they get my car finished early, but they d I dropped off my car for service on Wednesday evening for an 11 o’clock Thursday appointment. Not only did they get my car finished early, but they didn’t try to sell me things I didn’t need on my car! That never happens! I am so tired of service departments that try to tell you things are wrong with your car when you know that they are not. I will come back to this service group every time! More
by Tammie2416
Employees Worked With
Service Manager
April 21, 2018
Excellent Service I needed to take my Hyundai in for routine service and was very much appreciative of Adrian. My vehicle was done in record time. And it looks great! A I needed to take my Hyundai in for routine service and was very much appreciative of Adrian. My vehicle was done in record time. And it looks great! Also a quick shout out to Tim Walls for always being a great salesman. Without him, I would not have had this car. Highly recommend Tom Wood & Tim Walls. More
by soccer
Employees Worked With
Adrian, Tim Walls
March 30, 2018
Recall and Brake, Fuel line work on 1988 Nissan Pathfinder They did a very good job in spite of some obstacles so it took somewhat longer than expected. Katie Marks, Service Consultant was very helpful They did a very good job in spite of some obstacles so it took somewhat longer than expected. Katie Marks, Service Consultant was very helpful More
by drcorrugated
Employees Worked With
Katie Marks
