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Tom Wood Porsche
Indianapolis, IN
248 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 248 reviews
April 10, 2024
I have had decent experiences with the dealership in the past but my most recent encounter was less than stellar. I enjoy the brand immensely but after this experience l will definitely have second thoughts past but my most recent encounter was less than stellar. I enjoy the brand immensely but after this experience l will definitely have second thoughts when it comes to who I spend my hard earned money with in the Indianapolis auto market. It is disheartening when a company does not stand behind their products even though they are still under warranty. I even paid to have the factory Certified Pre Owned Warranty extended on the vehicle an additional year just to ensure coverage. I drove the car 1400 miles since I purchased it and then I get handed a quote for $10k for a wear and tear item on a car that has a total of 11k miles. This is unacceptable and I do not understand how anyone would think that this is the way you do business. If the car had been properly inspected prior to delivery, the issue would have been identified and rectified prior to delivering the vehicle. Instead they pass the bill on to the customer to pay even though their certification process is extremely flawed. I feel unappreciated as a loyal customer and I unfortunately will be forced to take my business elsewhere. More
by bryancrider
Employees Worked With
John Castle
Helpful January 30, 2024
Sold me a lemon! ! Yes I’m a customer that purchased a 2020 taycan back in October from TOM WOOD PORSCHE. I’ve been able to drive it for a total of a month. Cars been ! Yes I’m a customer that purchased a 2020 taycan back in October from TOM WOOD PORSCHE. I’ve been able to drive it for a total of a month. Cars been in the shop three times for suspension issues and twice for battery failures.VERY BAD CUSTOMER SERVICE! More
by micberr
Employees Worked With
Jeff wold
January 22, 2024
Top notch vehicle & customer service. Dakota & Dave in service very helpful. Shane in parts has been super knowledgeable on the multiple occasions I’ve had questions on merch or replaceme Dakota & Dave in service very helpful. Shane in parts has been super knowledgeable on the multiple occasions I’ve had questions on merch or replacement parts. A gentleman in a suit (didn’t get his name) even stopped what he was doing to make sure I was taken care of. SUPREME dealership & the reason I buy Porsche!! More
by Jaime
Employees Worked With
Dakota Dave Shane Caymen 👌🏼
January 18, 2024
They were professional, and took care of every need on short notice. They were very friendly, even though they knew they were dealing with people from out of town. short notice. They were very friendly, even though they knew they were dealing with people from out of town. More
by vessely
Employees Worked With
Dave
December 21, 2023
Good dealership. I was disappointed that I had to wait for 2 1/2 hours for service to replace the Porsche crest on the hood and perform 2 software updates. The car wa I was disappointed that I had to wait for 2 1/2 hours for service to replace the Porsche crest on the hood and perform 2 software updates. The car was actually in the stall all this time. More
by dan21856
Employees Worked With
John Castle
November 15, 2023
John, my service advisor, always provides excellent service. On This last visit he went above and beyond to make sure my 3rd party warranty co. Covered my repairs and I was very appreciative! service. On This last visit he went above and beyond to make sure my 3rd party warranty co. Covered my repairs and I was very appreciative! More
by adangelo327
Employees Worked With
John Castle
November 04, 2023
They were very responsive, answering all questions I had. They were also willing to find a way to negotiate so that both sides were happy with the deal we finally concluded. Consummate professionals! They were also willing to find a way to negotiate so that both sides were happy with the deal we finally concluded. Consummate professionals! More
by howard.leader
Employees Worked With
Jorden Burr, Brad Roberts
