Tom Wood Porsche

Tom Wood Porsche responded

We're delighted to know that our team at Tom Wood Porsche has consistently exceeded your expectations. Thank you for the positive feedback!

Tom Wood Porsche responded

Thank you for choosing Tom Wood Porsche as your go-to service center. John and Tom will appreciate the shoutout!

Tom Wood Porsche responded

We're delighted to know that you've had consistently positive experiences with us at Tom Wood Porsche. We always aim for prompt and knowledgeable service, so it's great to see we hit the mark! Thanks for your support.

Tom Wood Porsche responded

We're glad to know Dave and our team at Tom Wood Porsche provided you with timely service. Thanks for the positive feedback!

Tom Wood Porsche responded

We appreciate your high recommendation and are glad to know you had a great experience with us at Tom Wood Porsche! Thanks for the review!

Tom Wood Porsche responded

Neal, I'm sorry to hear that you were dissatisfied with your experience. We value all feedback, both positive and negative, as it helps us improve. We strive to provide excellent customer service to all our guests. Yesterday, when I spoke to you on the phone, I told you our team is committed to addressing your concerns. I asked that you come back in so we could fix the scratch that you're accusing us of doing. Instead, you chose to belittle me and my staff and say how horrible our store is and that we're comical, so it seems as if you do not want to accept the help I was offering. I wish you the best of luck going forward. Joe Cordova - Dealer Customer Experience Manager - 317-569-7061

nealyerian responded

Joe, So much for your spin. For the record, so all can understand the issues I will publish. It took over 2 weeks to get an appointment for an oil change. As instructed I arrived by 8AM, but it still took 2 days to complete the work. There was no communication about a delay. I had to check in on day 2 to find out when my car would be ready. I received an oil change, brake fluid flush and air filter replacements plus a battery for my key fob. My bill was $1920. My car arrived spotless inside and out. It was returned dirty inside and out with exterior & interior scratches. Our initial contact came as a result of a text you sent me asking me to rate your company well when Porsche NA sent me their online survey. On top of the short comings I have noted I believe trying to resolve a customer complaint by text is just more poor customer service. When you and Tom Kashman knew the nature of the complaint it is my opinion someone should have picked up the phone and called then. You only called once, 10 days after I alerted you there was a problem. That 1 call was prompted by my request that you call me because I was tired of your vague text messages indicating you were waiting for direction from your boss Tom Kashman. You were not offering solutions...nor did you ever. Joe, your commitment is a joke in my opinion if you or any other Tom Wood employee thinks this is service consistent with Porsche expectations, let alone a customer's. If this is the best your store can offer, it is far from comical....it is sad. As titled, it was " A very poor experience from beginning to end".

muellgp responded

Thanks Joe and the team at Tom Wood.

Tom Wood Porsche responded

We're glad to hear Joe and the team provided you with an accommodating vehicle service! We appreciate your positive feedback and look forward to working with you again at Tom Wood Porsche!

Tom Wood Porsche responded

This review is concerning to read and I apologize for our team's lack of communication and our pricing. We strive to provide the fairest rates we can, but I will make a note of your concern in our effort to remain competitive. I would appreciate the chance to learn more about what transpired here so that we can see how to improve your 1-star rating. Please call me at your earliest convenience. Thank you, John Moses - General Manager - 317-848-3158

Tom Wood Porsche responded

Thank you for the review! We're so glad to hear that Tom, John, and Josh provided you with excellent customer service. We appreciate your kind words and hope to see you back again at Tom Wood Porsche!

Tom Wood Porsche responded

Thank you for the great review, Rich! We're glad to hear that John, Tom, and the rest of our team provided you with a professional and communicative experience. We appreciate your business and hope to see you again at Tom Wood Porsche!