Tom Wood Porsche

Declining service Porsche had our car for an extended period of time when they fixed our fuel pump (1st) and performed the diesel “fix.” After getting our car back it Porsche had our car for an extended period of time when they fixed our fuel pump (1st) and performed the diesel “fix.” After getting our car back it did not run right, the car lurched every time we excelerated. The brakes were very loud every loud every time we breaked. I tried calling Triston, our main contact person and was given the run around for a solid 3 weeks - vacation, out sick, etc until finally the front desk told me that he was no longer with the team. I asked for Jeremy and was informed he was no longer with the team either. It would have been professional and appreciated if they had told me from the beginning rather than wasting my time. Finally we are put in contact with Jon Castle. I dropped off the car and gave him my laundry list of complaints - lurching, brakes, air conditioning not working, oil refill sign (have had to refill our oil a couple of times and just wanted to make sure this was normal). As usual there was an issue w/ getting a loaner 🙄. Jon said he would call me by the end of the day with a full report of the workup report, no call. Actually no call for 2 days, then I called him. He couldn’t tell me what was wrong, citing the mechanic had not entered his report. He still said he was going to have my car ready within the week.....our car was in repair for 4 weeks!!!! I really felt like we got the run around the entire time. After all that when our car was returned to us it wasn’t even vacuumed, I was not expecting a detail but at the least the car should have been wiped down, vacuumed, and washed. The cherry on top was right after getting our car back the “oil change” sign appeared, extremely frustrating!!!!! This is a simple maintenance service that should have been caught while they had our car for 4 weeks. Now I have to call to schedule that service. I have to say since Jeremy was promoted to the head manager our service experience with this Porsche service department has been poor and very frustrating. More

Semi annual service Experienced, very clean, helpful staff able to help with electrical details when I was involved in an out of state collision and not close to a Porsc Experienced, very clean, helpful staff able to help with electrical details when I was involved in an out of state collision and not close to a Porsche dealership. More

Service The service department employees and technicians were courtesy and informative. Coordination with parts department made visit seamless. Two minor cr The service department employees and technicians were courtesy and informative. Coordination with parts department made visit seamless. Two minor critiques 1) service waiting area did not provide snacks like competitors 2) individual employee (appeared to be management level ) held loud personal phone call in waiting area. More

Very good service , we will continue, and I was happy withit They are very nice friendly and I am happy to bring my car at Tom wood and Ithis is my first time oil change service and they did wonderful They are very nice friendly and I am happy to bring my car at Tom wood and Ithis is my first time oil change service and they did wonderful More

Excellent job and smart technician Noted annoyed noise for 2 months when driving my beloved Macan S. Did not expect Tom wood find the problem that fast and solved the problem. Truly ex Noted annoyed noise for 2 months when driving my beloved Macan S. Did not expect Tom wood find the problem that fast and solved the problem. Truly exceptional job, Mr. John Castle. Thanks From Bing West Lafayette Indiana More

A delayed 30,000 maintenance service with a short staff. John took care of my maintenance issue(30,000 mile) with a limited staff as he had to handle not only me but other customers in for maintenance issues John took care of my maintenance issue(30,000 mile) with a limited staff as he had to handle not only me but other customers in for maintenance issues. John was extremely patient and handled each client with a pleasant and courteous manner. More

Superb service Purchasing my Porsche Cayenne at to Wood and associated was wonderful they went above to help me purchase my auto. I would highly recommend the Tom Purchasing my Porsche Cayenne at to Wood and associated was wonderful they went above to help me purchase my auto. I would highly recommend the Tom Wood Porsche dealership More

718 Cayman Service TW Porsche always does the service on my Porsches. Always reliable and excellent to work with! The sales staff is great as well! Great dealership! TW Porsche always does the service on my Porsches. Always reliable and excellent to work with! The sales staff is great as well! Great dealership! More

Daughters First car Bought a used Camry for my daughters first car from Tom Wood Porsche. Lee ,George ,Bill and Barry made us feel as if we were buying a new Porsche. Lee Bought a used Camry for my daughters first car from Tom Wood Porsche. Lee ,George ,Bill and Barry made us feel as if we were buying a new Porsche. Lee went out of his way to make sure oil was changed and car was inspected by the Toyota dealer for our 3 hour drive home. The girls had fun looking at all the cars and taking pictures in the drivers seats. More

Recall service Jeremy and Tristan were very helpful and scheduling and servicing my car… They did their best and were successful in getting it to me at the time the Jeremy and Tristan were very helpful and scheduling and servicing my car… They did their best and were successful in getting it to me at the time they promised, even though in the garage they were going through some unforeseen circumstances they came through. More