Tom Wood Porsche

I took my porsche to Tom Wood Porsche this week for a scheduled service visit. The service intake person was courteous and reviewed every detail of the service plan with me for approval. I was surprised scheduled service visit. The service intake person was courteous and reviewed every detail of the service plan with me for approval. I was surprised to get a text with a narrated video from the service technician showing the completed work on the car and pointing out potential problems (tire tread wear). I received a text link to the final invoice for approval. Everything was very professional. More

Shane and the entire crew are top notch! They definitely have a customer for life! They definitely have a customer for life! More

Dakota was very easy to work with. He was very professional in taking care of a recall for me. He was very professional in taking care of a recall for me. More

Excellent team and service. i love the fact that they always assign a Porsche gold certified technician to work on my MACAN. i love the fact that they always assign a Porsche gold certified technician to work on my MACAN. More

Shane was great, very personal touches which brings a breath of fresh air compared to some recent experiences.. breath of fresh air compared to some recent experiences.. More

I have had decent experiences with the dealership in the past but my most recent encounter was less than stellar. I enjoy the brand immensely but after this experience l will definitely have second thoughts past but my most recent encounter was less than stellar. I enjoy the brand immensely but after this experience l will definitely have second thoughts when it comes to who I spend my hard earned money with in the Indianapolis auto market. It is disheartening when a company does not stand behind their products even though they are still under warranty. I even paid to have the factory Certified Pre Owned Warranty extended on the vehicle an additional year just to ensure coverage. I drove the car 1400 miles since I purchased it and then I get handed a quote for $10k for a wear and tear item on a car that has a total of 11k miles. This is unacceptable and I do not understand how anyone would think that this is the way you do business. If the car had been properly inspected prior to delivery, the issue would have been identified and rectified prior to delivering the vehicle. Instead they pass the bill on to the customer to pay even though their certification process is extremely flawed. I feel unappreciated as a loyal customer and I unfortunately will be forced to take my business elsewhere. More

Sold me a lemon! ! Yes I’m a customer that purchased a 2020 taycan back in October from TOM WOOD PORSCHE. I’ve been able to drive it for a total of a month. Cars been ! Yes I’m a customer that purchased a 2020 taycan back in October from TOM WOOD PORSCHE. I’ve been able to drive it for a total of a month. Cars been in the shop three times for suspension issues and twice for battery failures.VERY BAD CUSTOMER SERVICE! More

John Castle was great! Thank you for helping get the car serviced and ready for our trip. Thank you for helping get the car serviced and ready for our trip. More

Top notch vehicle & customer service. Dakota & Dave in service very helpful. Shane in parts has been super knowledgeable on the multiple occasions I’ve had questions on merch or replaceme Dakota & Dave in service very helpful. Shane in parts has been super knowledgeable on the multiple occasions I’ve had questions on merch or replacement parts. A gentleman in a suit (didn’t get his name) even stopped what he was doing to make sure I was taken care of. SUPREME dealership & the reason I buy Porsche!! More

They were professional, and took care of every need on short notice. They were very friendly, even though they knew they were dealing with people from out of town. short notice. They were very friendly, even though they knew they were dealing with people from out of town. More