Tom Wood Toyota

Extended warranty false advertisement I was sold an extended warranty at the time I purchased my vehicle. I was not informed that I would have a deductible every time something went wrong I was sold an extended warranty at the time I purchased my vehicle. I was not informed that I would have a deductible every time something went wrong with the vehicle and needed serviced (which is covered under the extended warranty). The service department explained to me that this was more like an insurance plan and that I would always have a $100 deductible. So not only am I paying on the extended warranty, I am also paying an additional $100 every time I have to it serviced utilizing the extended warranty. My understanding, when I sold the warranty, is that I was extending the warranty to 100k miles...there was never a mention of a $100 deductible. More

JLK Tom Wood review Great service. I’ve taken my Toyota’s, a Tundra and now a Highlander, to Tom Wood for years. I’ve never had an issue with their work. Their service Great service. I’ve taken my Toyota’s, a Tundra and now a Highlander, to Tom Wood for years. I’ve never had an issue with their work. Their service agents are always friendly and willing to take the time to explain issues and answer questions. More

I love Tom Wood Toyota! Tom Wood has serviced my Toyota Sienna Van since I bought it from them (used) in 2004. It now has 135,000 miles on it, and I plan for 100,000+ more! Tom Wood has serviced my Toyota Sienna Van since I bought it from them (used) in 2004. It now has 135,000 miles on it, and I plan for 100,000+ more! Either major or minor repairs or just service, I count on them - like when my run-flat tires were going soft - they put air in the tires a couple of times for me, with no charge before putting on new tires. And when the way- back seat was stuck in the fold-up position - there were 4 techs in the back trying to figure out how it had gotten locked in place. I have always been treated courteously and promptly. More

Solved problem in very quickly Very professional. Fixed problem caused by someone else. Found and fixed very quickly. Kept me updated and took me into bay area to show me the proble Very professional. Fixed problem caused by someone else. Found and fixed very quickly. Kept me updated and took me into bay area to show me the problem. More

Nail in Tire Thanks for rapid & great customer service!!! I always get awesome service from the Service & Sales Team! Thanks for eveything you do when I’m there!! Thanks for rapid & great customer service!!! I always get awesome service from the Service & Sales Team! Thanks for eveything you do when I’m there!! More

Detail, oil change, and consultation on tires This was my first experience with a full detail. The truck looks good. During the inspection they found my tires are near replacement time. The rep This was my first experience with a full detail. The truck looks good. During the inspection they found my tires are near replacement time. The rep gave me all the options and let me know when the sales would end without pressure. Nicely done. More

Positive I utilized the online schedule which was easy. Staff was friendly and quick and service was completed within the time frame provided. The September co I utilized the online schedule which was easy. Staff was friendly and quick and service was completed within the time frame provided. The September coupon was a great value. More

I get what I need The service staff tells me exactly what I need. I never leave Tom Wood service feeling as though I was ripped off. Everyone is always polite. The service staff tells me exactly what I need. I never leave Tom Wood service feeling as though I was ripped off. Everyone is always polite. More