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Tom Wood Toyota

Whitestown, IN

4.7
1,026 Reviews
When you visit Tom Wood Toyota, you can expect to be treated with respect and kindness. Our Toyota dealership near Zionsville, IN staffs professionals who know what they are talking about and can help you through the entire car-buying process. Whether you're on the hunt for a new Toyota car or are bringing your current vehicle in for service at our Toyota service center, we will uphold this promise. Stop by Tom Wood Toyota to experience our professionalize first-hand. We are looking forward to assisting you.
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6408 Crane Drive

Whitestown, IN

46075

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Showing 260 service reviews

June 02, 2026

I was taken for a ride by the maintenance department at Tom Wood Toyota. I scheduled service online which came to around $400. When I picked my car up after service, the price increased to over $700. When More

by twhornback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall employee names.
Jun 03, 2026 -

Tom Wood Toyota responded

I'm truly sorry for the unexpected increase in your service cost and any confusion regarding our online pricing, which should always be clear about what is included. It's never our intention to surprise our guests, and I understand why you are frustrated. I would be more than willing to look into this for you and hopefully turn your overall impression around. However, I can't locate you in our system. With that, please reach out to me directly when you get the opportunity. Thank you, Neal Guidarelli - Service & Parts Director - 317-298-9081

May 29, 2026

First class staff well taken care of would not go any where else highly recommend … Dashawn and Chris are amazing. More

by Andrewwade1958
Recommend Dealer
Yes
Employees Worked With
Dashawn Felder, Chris Redman
May 29, 2026 -

Tom Wood Toyota responded

We love seeing this five-star review! Thank you for choosing Tom Wood Toyota and for sharing your appreciation for Dashawn and Chris. Safe travels, Andrew!

May 27, 2026

In my opinion, Tom Wood Toyota Service is the best. They’ve always been upfront with the cost and the time it would take to fix an issue. And I have been going to them since the late 1980s. More

by 627patchon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2026 -

Tom Wood Toyota responded

Thank you for your continued trust in Tom Wood Toyota Service since the 1980s! We're always here to provide upfront and honest service. We look forward to seeing you next time!

February 18, 2026

Customers service. Explain what needed to be done that I could understand Free car wash!!! More

by jbyrd20086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorsen
Feb 18, 2026 -

Tom Wood Toyota responded

Thanks so much for the review. We look forward to your next visit to Tom Wood Toyota!

December 26, 2025

Austin and Neal gave excellent service when we brought in our car for an oil change. The team was excellent. More

by Joevitale1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Aguilera
Dec 29, 2025 -

Tom Wood Toyota responded

We're glad Austin and Neal made your oil change experience a positive one! Thank you for choosing Tom Wood Toyota and sharing your five-star review, Joe.

November 29, 2025

This is honestly one of the shadiest businesses I’ve come across. I ordered several parts online with a low shipping rate. Then they emailed saying, ‘Sorry , we can't ship body parts , high damage rate on th More

by rabahnouri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Vest
Dec 02, 2025 -

Tom Wood Toyota responded

We appreciate your feedback and we're very sorry to hear about the issues you experienced with your order. It sounds like there may have been some miscommunication regarding shipping fees and pick-up arrangements, which is certainly not our intention. We'd love the opportunity to rectify this situation for you, so please feel free to reach out to me directly when you can. Thank you for bringing this to our attention. Neal Guidarelli - Service & Parts Director - 317-298-9081

November 19, 2025

Very happy with Austin who took care of me at Tom Wood Toyota. He was friendly, efficient, and throughly explained everything, More

by Rick man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Aguliar
Nov 19, 2025 -

Tom Wood Toyota responded

Hi Rick, thank you for choosing Tom Wood Toyota, and for sharing your experience with Austin! We hope to work together again.

October 04, 2025

Excellent service, very attentive staff always makes you want to come back. Excellent service, very attentive staff always makes you want to come back. In general, we simply do our service there because of More

by Elio Naranjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan "ET" Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2025 -

Tom Wood Toyota responded

Elio, thank you for sharing your positive feedback about our team! We appreciate your business and hope to see you again at Tom Wood Toyota.

August 21, 2025

I always have a quick and easy time at Tom Wood Toyota. Chris Redman goes out of his way to make sure I have great service. More

by robin120465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Redman
Aug 25, 2025 -

Tom Wood Toyota responded

Thank you for sharing your experience with Chris and the team! See you next time at Tom Wood Toyota!

August 15, 2025

Always, fast great service from Chris and Tom Wood Toyota. Nice, clean and modern dealership. Thumbs up 👍. More

by oneronaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Tom Wood Toyota responded

Thanks for your feedback! Chris and our team are always here to help. We look forward to welcoming you back to Tom Wood Toyota!

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