Tom Wood Toyota

Great Experience! I went in to Tom Wood exhausted and completely out of options. I was greeted immediately by Emma Torres warm and friendly smile! I told her my entir I went in to Tom Wood exhausted and completely out of options. I was greeted immediately by Emma Torres warm and friendly smile! I told her my entire situation and wasn't expecting to be walking out with a car. She was patient and heard all my concerns. John Hiatt and Emma Torres made the car buying process absolutely easy. They are both miracle workers! I took home a beautiful, new Toyota Corolla and couldn't be happier! More

Great Customer Service Emma Torres was great. Made u feel at home. Very comfortable working with her she got the job done. Very friendly and helpful. I will recommend others Emma Torres was great. Made u feel at home. Very comfortable working with her she got the job done. Very friendly and helpful. I will recommend others to her in need of a car. Thanks Emma. More

Camry Lease I recently leased a new Camry from Tom Wood. Two days before coming in I called and spoke to Emma Torres. She confirmed that she was able to get me th I recently leased a new Camry from Tom Wood. Two days before coming in I called and spoke to Emma Torres. She confirmed that she was able to get me the lease price quoted on the Toyota website. This was great as previously when I had called other dealers they somehow couldn't offer the price. Very frustrating. When we came into the dealership The test drive was set up with no problems. We agreed on the price and then went through the paperwork, and an introduction to the shop people. We were a little surprised about how long the paperwork took to process considering we had an agreed price from the get-go. However, I don't think this was Emma's fault. She even entertained our little baby. Car is running great. Thanks Emma More

No to Tom Wood Toyota Service Department Service dept- Erin is good, Vicky is okay, and the rest I don't trust at all based upon personal experience with them. I was told I needed a new batt Service dept- Erin is good, Vicky is okay, and the rest I don't trust at all based upon personal experience with them. I was told I needed a new battery by one of the service advisors and come to find out that wasn't true after getting 3 other professional opinions. They send surveys out all the time. No one at Tom Wood Toyota service pays attention to them. Their survey says "If you can't rate us 100% give us a chance to rectify it first". I talked to the service manager Jeremy and his boss' boss(African American male siting in the sales department- I can't remember his name). He was what I call a "nice nasty". He tried to act professional but came off really indignant. In summary, his message came off to me as he was saying 'if you want to keep coming here deal with the service advisor you like, it not then keep it moving and go somewhere else I don't need your business.' Duh, I know that and don't need sarcasm. I came to him to understand why would his service advisors tell me to get a battery replacement and I didnt' need one and I had the documentation from the other 3 professional battery checks. A coworker told me about this site so I'm going to see what the other Toyota dealers ratings are like to determine who to go to in the future. Really disappointed in them because I have been a long standing customer since 1996 when I owned my first Toyota. Sales Department - they are a little bit too pushy for me. More

Great Experience Prior to walking in this dealership. I went to other places. But I was treated with respect and excellent treatment. Now I am planning to buy my secon Prior to walking in this dealership. I went to other places. But I was treated with respect and excellent treatment. Now I am planning to buy my second car there for my wife as soon as she is ready More

Good Car-Buying Experience Received very friendly and informative information. Dealt with me fairly and went above and beyond with delivery. Also fair on trade-in. Would rec Received very friendly and informative information. Dealt with me fairly and went above and beyond with delivery. Also fair on trade-in. Would recommend to other Toyota buyers. More

Fantastic Excellent experience, no pressure to buy, answering all our questions, quick transactions. very helpful tour of the service center and how make your Excellent experience, no pressure to buy, answering all our questions, quick transactions. very helpful tour of the service center and how make your first appointment. More

Awesome Experience This is my 3rd transaction with this dealer in the last year and each experience has been worth remembering. I have bought a RAV4, a Camry and now a C This is my 3rd transaction with this dealer in the last year and each experience has been worth remembering. I have bought a RAV4, a Camry and now a Corolla. More

Happy camper I had a 5 star buying experience. The car was a Toyota Prius V and it has performed far above My expectations . Gas mileage is 5 star and it rides lik I had a 5 star buying experience. The car was a Toyota Prius V and it has performed far above My expectations . Gas mileage is 5 star and it rides like a dream. Jim Yates More

NO I did not buy a vehicle nor would I ever!! I Was pre-approved for a loan up to 35 thousand dollars. my salesman never answered my question several times as to exactly how much the loan approved I Was pre-approved for a loan up to 35 thousand dollars. my salesman never answered my question several times as to exactly how much the loan approved for so I would know what area to look in for a vehicle that I could Stay within my means. I came back to look at a truck with my son in law. I then got a str8 answer from Andre Wright when asked how much did my loan approve for. I said no to the truck. It did NOT look the same size as the pictures I was shown. My son in law said to Andre Wright my salesman? Can he see the 200. Andre went inside the dealership. Pushed the remote to open the doors to the 200 and never came back out. Funny thing is his wife(my daughter) works for a bank, he has a small business. They have a Honda CRV and he was looking for something for a second vehicle. He liked the Description I had told him about the 200. I was so embarrassed with the way my sales men treated Me my family. More