Tom Wood Toyota

GREAT!!! EXCELLENT BUYING EXPERIENCE! I WAS VERY PLEASED WITH MY OVERALL BUYING EXPERIENCE WITH THIS DEALERSHIP. I WAS NEVER RUSHED AND I FELT AS THOUGH MY SAL EXCELLENT BUYING EXPERIENCE! I WAS VERY PLEASED WITH MY OVERALL BUYING EXPERIENCE WITH THIS DEALERSHIP. I WAS NEVER RUSHED AND I FELT AS THOUGH MY SALESPERSON ACTUALLY LISTENED TO WHAT I WANTED AND NEVER TRIED TO PUSH WHAT I DIDN'T NEED ON ME! More

great dealership I really enjoyed working with Tom Wood Toyota. I had been to 3 other dealerships and my salesman Bryce Moran really made me feel at home. He was the o I really enjoyed working with Tom Wood Toyota. I had been to 3 other dealerships and my salesman Bryce Moran really made me feel at home. He was the only one to listen to my needs and went out of his way to help me. I highly recommend Bryce . More

Great Experience Dan Hester in sales was a pleasure to work with I would recommend talking to him when you visit the dealership. Listened to my needs and wants and did Dan Hester in sales was a pleasure to work with I would recommend talking to him when you visit the dealership. Listened to my needs and wants and did an excellent job helping us. More

My First Car I would like to thank Bryce for making my first car purchase a great one. I went into this process not thinking is would be as easy as Bryce made it I would like to thank Bryce for making my first car purchase a great one. I went into this process not thinking is would be as easy as Bryce made it for me; he took the time and answer all the questions that I had and explained everything thoroughly and professionally. I would recommend Tom Wood to first time car buyers every time! More

Poor post-sales experience The new Prius I purchased from Tom Wood has exceeded my expectations. However, I cannot say the same for their customer service. The Prius has an opt The new Prius I purchased from Tom Wood has exceeded my expectations. However, I cannot say the same for their customer service. The Prius has an option for the reverse warning to change to a single beep. Per the manual, it says “settings can be changed by your Toyota dealer”. I came in on a Saturday to try to get this done. The service department said they would do it for $59. I found this totally unacceptable and told them that, along with others on the sales floor. I left without having it done. I could understand the charge if this were not a new car, purchased elsewhere or required significant time to do. It takes a couple of minutes to make the change I asked for. I made other arrangements for the change and will look elsewhere for future service. More

Service Advisor The entire service center is not managed professionally. Workers chatting, flurting at work place, scheduled appointment did not get entered. Long wai The entire service center is not managed professionally. Workers chatting, flurting at work place, scheduled appointment did not get entered. Long waiting (2 hours wait for a 10 min. Job) More

Unprofessional and Unethical Where to begin... I've been into Tom Wood Toyota on a couple of occasions and have been more and more disappointed. The first time I was in I was l Where to begin... I've been into Tom Wood Toyota on a couple of occasions and have been more and more disappointed. The first time I was in I was looking at the Rav4 and worked with Jesse. He was helpful and very gracious even though I came in shortly before they closed for the evening. As I have done at any car dealership, I filled out a sheet with name, address, email, phone number, etc. I was not contacted by Jesse after my initial visit regarding the Rav4 or my car search... A month or so later I revisited Tom Wood Toyota and this time I test drove the Corolla. I worked with Brent and he was extremely helpful. He was knowledgeable and was able to answer all of my questions. I filled out the same information sheet and left. Later that night Brent texted my cell phone. Now I had told him that it was fine to text me as I have unlimited texting...I figured he was referring to contacting me in regards to the car as he had inquired about texing while in a professional setting. Apparently he took that as an invitation to ask me out. I was extremely off-put by this type of communication from someone from a car dealership as I had not implied anything along the lines of looking for ANYTHING more than a vehicle. Months after I originally worked with Jesse (the first salesman) I got an email from a relative of his to my personal email. Jesse had given away my information to this person in hopes that I could get him a job (I work for a company that is hired by large corporations to fill their open positions). At NO POINT during either of my visits to Tom Wood Toyota did I solicit my professional information or services. I gave my personal information and was looking for a vehicle for my personal use...totally unrelated to my career. Not only was this unprofessional and not ethical but it violates privacy laws. Due to this being the second time that I was made pretty uncomfortable by the employees at Tom Wood I decided to take the matter to someone in charge. I was put in contact with one of the general managers at the Toyota location, Eric Peterson. I explained the situation to Eric over the phone and told him that I was pretty upset about the whole situation since I had never given permission for my personal information to be given away. Instead of being apologetic for the behavior of the employees, Eric indicated to me that he did not see a problem since my job is to fill open job positions ("well...if that's your job..."). I'm not sure what sort of training the sales professionals at Tom Wood Toyota are given or what sort of laws they are familiar with but there are some serious ethical issues within that organization. Under NO CIRCUMSTANCE should my personal information be shared with ANYONE outside of their establishment and the management is just a disappointment. Not being able to see and not caring about the legality issue with this situation is beyond unprofessional. I will never go back into a Tom Wood establishment, nor will I be recommending their services to anyone looking to buy a new car. More

3rd Prius Purchase Just purchased my 3rd Prius from Tom Wood Toyota and Brad Roberts... need I say more. Brad is very easy to work with and is quick to respond to your Just purchased my 3rd Prius from Tom Wood Toyota and Brad Roberts... need I say more. Brad is very easy to work with and is quick to respond to your questions/requests. I will continue to go back to Brad for any future vehicle purchases. More

Thank you Sr. Cohill I am very pleased with the Tom Wood Toyota Scion dealership in Indianapolis. They understood my situation and knew how to help. Mr. Cohills knowledge I am very pleased with the Tom Wood Toyota Scion dealership in Indianapolis. They understood my situation and knew how to help. Mr. Cohills knowledge and professionalism as a consultant was able to put me in a reliable car with lower monthly payments. I will definitely recommend family and friends to Tom Wood. It is not just about the sale of a car but the quality of the service. More

Trade the current car and Buy a new Visit the location to trade my existing Toyota Camry and Buy a Toyota Venza 2014 Limited AWD. The first experience when I stepped in was amazingly fr Visit the location to trade my existing Toyota Camry and Buy a Toyota Venza 2014 Limited AWD. The first experience when I stepped in was amazingly friendly. Met a sales consultant Mr. Eugene Cohill III, was a amazing person. He was so friendly, never made me feel that I am there for the first time. He was so knowledgeable about various Toyota make models as well as the model I like to buy. He understood my likes ans requirements so well and suggest me to go with AWD, where I was decided to go with FWD in the beginning. Rite now I am so glad that I listen to him and have AWD. Its a totally different experience. I really appreciate his kindness and friendliness and I strongly recommend my family and friends this person and this dealer for their future car purchase. Really a great experience over there. More