Tom Wood Volkswagen - Service Center

Excellent Express Service. I had excellent service for an express oil change, they provided photos for some cracked boots in my suspension system. The only glitch was that a ser I had excellent service for an express oil change, they provided photos for some cracked boots in my suspension system. The only glitch was that a service technician mistakenly entered another customer’s diagnosis on my ticket, and it was added to my estimate for repairs. A training opportunity for the service technician. :) More

Totally Satisfied I worked with Vu, my service advisor, again and felt very comfortable with his advise and suggestions on service and parts required. I can’t say enou I worked with Vu, my service advisor, again and felt very comfortable with his advise and suggestions on service and parts required. I can’t say enough good things about Vu and the quality customer service I receive at Tom Wood Volkswagen. More

Key replacement Went for an extra key for our Jetta Denver handled the issue well. Key ordered and delivered in less than a week. Previous sales rep was supposed to Went for an extra key for our Jetta Denver handled the issue well. Key ordered and delivered in less than a week. Previous sales rep was supposed to have done this November, but never did. More

Awful customer service Luke said he will not serve me, in getting my car serviced. This is discrimination, I am of an ethnic minority and this is absolutely unacceptable fr Luke said he will not serve me, in getting my car serviced. This is discrimination, I am of an ethnic minority and this is absolutely unacceptable from Volkswagen. More

Tom Wood Volkswagen Services I have been going to your keystone location for all of my Passat needs even though I did not purchase my vehicle through your dealership for quite som I have been going to your keystone location for all of my Passat needs even though I did not purchase my vehicle through your dealership for quite some time. I just recently got my oil changed at your location earlier today. Unfortunately, this will be my last time ever paying for service at your facility. The past times I have brought my vehicle in to get my oil changed, it took at least 2 hours to get it done. This time, I made sure to make an appointment ahead of time to avoid the wait. It seems every time I arrive and walk into the office to speak to someone to check my vehicle in, there is almost no one in the office. The only one to two people in the office are either on the phone for what seems to be a long period of time, or talking to each other and ignoring that I have been standing in front of them for at least 5 minutes. I understand they are busy, but I am also in customer service and don't just ignore a customer that just walked in and leave them standing there for a period of time. It doesn't matter what age the customer is that walks in, it's unacceptable, and I wouldn't be writing a complaint if it hasn't happened every single time I have brought my vehicle in. No one has EVER came to get me in the waiting area to notify me that my vehicle service has been completed, or close to being done. From past experience, I have always known to go check myself at the office after at least and hour and a half of waiting to see if my car is ready or close to being done. I made my appointment today for 1:30pm and had class at IUPUI downtown at 3pm. You would think an oil change wouldn't take more than 30-45 minutes, let alone two hours. Especially if you had previously made an appointment ahead of time to avoid this from happening again. The customer service I have encountered countless of times, and the amount of wait time I have had to endure for AN OIL CHANGE is disappointing and continues to be a let down. I also had to miss my college class because of this. I parked my car in the garage at 1:15pm and did not pull out of the parking lot until around 3:30pm. I will be sure to hinder other Volkswagen owners from ever using your services, even if it's a small service such as a basic oil change (unless they want to wait 2 hours or more). Over priced for the lack of customer service and efficiency. More

One of the best GM's I've ever come across Helping the customer find the best car and have the overall best experience when it comes to buying cars. Best of the best when it comes to GMs. If yo Helping the customer find the best car and have the overall best experience when it comes to buying cars. Best of the best when it comes to GMs. If you need to buy a car THIS IS THE GUY TO GO TO. More

I love their service department Love their service department, my Step Dad Marc comes here and now I go here for all my GTi's maintenance, Jack is awesome. Last time while my Step D Love their service department, my Step Dad Marc comes here and now I go here for all my GTi's maintenance, Jack is awesome. Last time while my Step Dad and I was getting my work done, I started looking at the new vehicles and checked out a new GTI with APR. Was greeted by a friendly receptionist, then Jack sent me to a friendly salesman named Sam and got to meet the GM personally! I have not purchased a vehicle yet ( saving up) but when I do, I'm going to Tom Wood VW. Great place to go; dealership is awesome looking, free snacks and everyone is happy! More