Tomball Dodge Jeep Chrysler

(PART 1) This has to be by far one of the sketchiest dealerships I've ever had the pleasure of dealing with. I apologize for the length of this but please learn from my experience. I can't speak for any dealerships I've ever had the pleasure of dealing with. I apologize for the length of this but please learn from my experience. I can't speak for any other department here but the service and it seems like this is where this dealership truly lacks in all aspects. Had my vehicle towed here for a diagnostic and repair, my service advisor is Alex, and as soon as I find out who my actual tech is I'll put that in here as well. First off my tow truck driver dropped off my vehicle Friday Oct.11th and gave all my information to the advisor, as he said he would this was a little after 1. Never heard a word from the service advisor until almost 4 and that was after me calling to find out who even had my vehicle. He tells me that they are a little behind which wasn't an issue I wasn't expecting them to do anything or even look at it till Monday or Tuesday. Following week comes around I wait until Tuesday evening and nothing no call, no update, not a word. Wednesday rolls around and I wait until around 11 and I call and nothing, call again and im told i'll receive a call back again in perfect Alex form he decides to call a little before closing time(You'll notice that this is running theme that seems to never fail with them. Either you won't get a call back at all or they will call you minutes before closing to the conversation is rushed unproductive and literally a waste of time) So he tells me that the tech has found the issue with why the "Service Electronic Throttle System" warning has been going off and that he will have it up and running by Friday morning. I ask him straight out, "Are you sure that's the issue and You aren't gonna come back with something else later?", to which he responds, " Yes, I'm very confident in my tech and he's one of the best at his job. I guarantee you that this is gonna work and you will be up and running by Friday." I then responded, "Alex, are you sure, you can guarantee this is it?" he again responds," This is it, and you won't be paying any more then $1,030 something and this is it labor and parts and tax. I'm sure you can guess my excitement because we are getting our vehicle back, and it will be running again. Friday rolls around and I'm waiting for a call that morning to pick up our vehicle excited that they were able to diagnose and fix the issue. I called around 10:30-11 to check in, and I'm told my advisor is with a customer, so I'm like ok no problem just have him give me a call when he's available please. 2 and 3 o clock roll around and still no call. Finally at 5:45 pm I finally get a call (Notice the pattern?) "Hey, its Alex with Tomball Dodge Jeep. Im sorry to let you know we are really backed up here I know I said your car will be available today but the tech hasn't been able to get to your vehicle yet. So, what he says is he will do it first this tomorrow (Saturday) morning and have it ready for you sometime after 10." My response," Not a problem that's fine, but it really would have been nice if you could've called me earlier to let me know. We've been waiting all day and I called earlier and they said you'd give me a call right after you finished with the customer in front of you. But, yea are you sure it'll be done tomorrow?" He responds," Yea. I completely forgot but yea it will for sure be ready tomorrow. Just come in after 10 the keys will be with the clerk where you make your payment to give him time to get it done." My response," Not a problem its fine we will be there around noon." So, get up ordered an uber to go drop us off because that's our one and only vehicle, just to get there and find out Alex number one is not even coming in today and the day before they had lied and said he was with a customer that morning he hadn't showed up until afternoon. So, we go to the clerk to pay and get our keys they can't find the keys, they can't find the paperwork, and no one knows where our vehicle is. More

This is my third purchase from the dealership. They’ve always treated me very well and got me good deals. They’ve always treated me very well and got me good deals. More

i took my wife jeep in for service and they took care of the repairs and fast services and very professional the service department offered me drinks and snacks and shuttle as well very confident i will alw the repairs and fast services and very professional the service department offered me drinks and snacks and shuttle as well very confident i will always take my jeep for service and i drive 30 miles to get this excellent services More

Terrible experience. ..a total bait and switch game. Advertise their "Pink Perfect Price", which is $10,000 less than the MSRP, to find out that it is good only if you fi ..a total bait and switch game. Advertise their "Pink Perfect Price", which is $10,000 less than the MSRP, to find out that it is good only if you finance with them, although that's not disclosed on the webpage (I was a cash buyer). I also used their trade-in value tool only to be told that my trade (which was in excellent condition and which I had sent photos of before driving an hour to the dealership) was $9000 less than the bottom of the range of their tool. Lastly, held the keys to my car until I asked for them at least 10 different times. I'm a retired attorney, but found their sales approach very aggressive and unfriendly. More

The Service department is horrible. Twice my 2023 Ram Laramie has broken down while under warranty. On both occasions, I have called in advance to ask if I can have a loaner vehicle i Twice my 2023 Ram Laramie has broken down while under warranty. On both occasions, I have called in advance to ask if I can have a loaner vehicle if they need to keep my truck. On both occasions, I am told yes and my warranty covers it. Each time I have dropped off my truck I am met with rude service department employees who tell me they have no vehicle to loan me while they repair my warrantied vehicle. I am told they can drop me to a rental company but I will have to pay for the rental vehicle. Today I was told to take my truck home and they would call me when a loaner was available. When I asked what to do if my truck won’t start again, I was told to call a tow company. I was being polite until the service employee told me to take my truck (that won't start unless I jump it) home and wait for them to call me. On both occasions, that I have had to deal with the service department, I have had to get rude with the staff and magickly a loaner vehicle is available. I hate being rude to people but this place is ridiculous. I'm about to buy a second truck but will not be buying from Dodge Tomball. More

Tomball dodge in Houston, Texas contacted me saying they were ready to give insane deals just to move Challengers and Chargers. I wrote back saying I live 4 hours away but I'd make the drive in if you could were ready to give insane deals just to move Challengers and Chargers. I wrote back saying I live 4 hours away but I'd make the drive in if you could bring your advertised 38K Charger down to 30K out the door price. Dealer: Seems reasonable to me since we are really trying to push them off this lot. After the test drive they tried to sell the car to me for 44K. same car. More

Went in to buy truck for posted internet price. We found the exact truck on the yard (exact VIN). When they found out I wanted to pay cash - was told the cash price was $9k more. Worse carney-conma We found the exact truck on the yard (exact VIN). When they found out I wanted to pay cash - was told the cash price was $9k more. Worse carney-conman car dealer experience I’ve ever had. In the end - I walked out and bought some where else. More

This dealership lied to me about removing a bedliner under Warranty and sprayed right over the old one and it lasted one day. I took it back and they damaged my tailgate and it cost 500.00 to repair and under Warranty and sprayed right over the old one and it lasted one day. I took it back and they damaged my tailgate and it cost 500.00 to repair and they don't want to pay me back. Bad Service and Liars are my thoughts on this place. The Owner doesn't return phone calls either. Tom Wetz More

Since I had to detail clean the inside of my vehicle due to how it was given back to me in such a dirty condition(brown dirty hand prints all over the roof of the vehicle, dusty foot prints on my seats and to how it was given back to me in such a dirty condition(brown dirty hand prints all over the roof of the vehicle, dusty foot prints on my seats and brown dusty marks all over the interior of the vehicle and scuff marks on the sides of the trunk, dirty foot prints all on the back in the trunk and back of 3rd row. Both my kids cars seats where poorly handled and had dirty hand prints on the material. My 8month baby car seat toy that was hanging on top of her car seat along with her blanket had dirty black shoe prints all over them) and while cleaning my vehicle the tints on my back window 3rd row behind the driver has a scratched. And I know for sure that upon leaving my vehicle with you guys for my sunroof repair I had no scratch on my tints. This is quite unacceptable because I had a loner car from you guys during that time and you guys have such a detailed list of how you wanted me to use the vehicle and what condition it should be kept and brought back to you guys. Now I would think that since you wanted me to take such good care of your vehicle while I had it l, the same would be for my vehicle that I left with you guys but no. For a dealership that is certified to maintain and care for a luxury vehicle brand as the Wagoneer you guys have done such a poor job in caring for mines while it was at you establishment. More

I have not been happy with the Service department. I made an appointment a month in advance with a description of my problem, which was when I set my wipers to anyone of the three settings, wipers wou I made an appointment a month in advance with a description of my problem, which was when I set my wipers to anyone of the three settings, wipers would sweep one and no more. I arrive for my appointment, and as I’m checking in with Matt, he tells me he can’t look at it and that I’d have to leave it for at least a week. He also wanted to argue with me about whether my truck was equipped with rain sensor or not, which it doesn’t. He advised he would order a new wiper motor, without even getting it in the shop to troubleshoot. At this point I’m done with Matt. The following day I get a call from customer service at the dealership. She was professional and apologized for Matt’s unprofessional actions with me and advises she will hand off my service follow up to another advisor. A month later, I haven’t heard anything from them. I spoke with Jeremy and he advised my part had come in two weeks ago. They install the new wiper motor and tell me my truck is ready. As I’m pulling away, I stop to check the wipers and they still don’t work. The following day I get another call from the same young lady in customer service. I once again expressed my displeasure. Later that day, I get a text asking about my experience and responded to that, expressing my displeasure, to which there was no response. I now have to go back a third time and I am guessing I will have to leave the truck for who knows how long. VERY POOR CUSTOMER SERVICE. I like my truck but am regretting buying from Tomball Dodge. More