Tomball Dodge Jeep Chrysler

If I could rate this customer service a 0 star I absolutely would. I will break this down in detail for perspective buyers so that they are well informed of the potential pitfalls of doing business absolutely would. I will break this down in detail for perspective buyers so that they are well informed of the potential pitfalls of doing business with this unprofessional, and deceptive staff. The sad part of this, I bought a 2021 Dodge Charger wide body scatback from this same dealership in February 2022, and had a completely different and great experience. I traded in a vehicle and got the valued trade worth after tons of back and forth haggling (always expected with dealerships) The end result was, despite mediocre credit score, I walked away with the car I wanted at an incentivized 1.9% APR, 72 months, and it was great. Fast forward a year later and we were looking to do this again with the advertised sales incentive of 1.9% APR 72 months, and no payments for 90 days. The dealership contacted ME to come in a trade in my vehicle and assured me they WILL get the deal done in the same manner as last time with the incentivized APR deal. Meaning I wouldn't haggle price if that deal was honored. My salesperson told me this would happen so I came in the doors. TRADE: This is always a sticking point and it seems to stem from all "Tomball Dodge/Ford" ect dealerships that neighbor each other. The value they give you for the trade is always at a min $6-8K lower than what is valued at Carmax, Carvana and KBB.com. Even auction houses will value your trade more so this is always a game with seedy used car sales managers/associates. In this case they came back with a value $7500 lower than what my vehicle was appraised for at the aforementioned places. When they were finally ready to accept that this deal wouldn't fly with this trade, they came up $5500. So still $2k under but for the sake of the deal I moved along. THE DEAL: Here is where the review kicks in and things were drastically different and not in a good way. I filled out the credit application and advised the salesperson I only wanted to deal with Chrysler Capital, being as that is where the incentivized deal would have to be financed through. I strictly said not to do hard inquiries with banks and just Chrysler. I was assured this would be the case. The vehicle I wanted was in transport to the location so the final paperwork could not be done until it arrived, which was today. I left that day with the notion I would come back when the vehicle had arrived to finalize the deal and "get the numbers" Later in that same evening I get notifications from all three credit reporting services that over 7 hard inquiries have been conducted from Tomball Dodge. The next evening, the salesperson called and notified me the vehicle had arrived and that "everything was finalized in the deal and to come in to sign paperwork" He advised a monthly payment of $1050, for 72 months was what came back. I was puzzled because the price of the vehicle was $47,325, with tax/title/fees the total would be no worse than $50k with the supposed $2k rebate that came with this particular vehicle. That would in theory place the APR at around 15%! When I asked the salesperson what the APR and final price point for the vehicle was, he stated, "I don't know because I don't get that information, its against policy and finance has all that information and I would find that out when I come in and sign." This being extremely off because just a year ago, I was provided the APR, proposed payment, and all the details PRIOR to even seeing finance. THAT is part of the deal making process is agreeing to the final deal. This started to feel like something was being purposely hidden from me with the intent to get as much done towards delivery as possible, so that I would be pressured to buy and not back out due to "so much has already been done." My salesperson advised me to come in the morning, where he would fuel my vehicle up. My wife and I arrived, and basically, the delivery notifications, emails, and paperwork were all being done behind the scenes before I was even advised of the final deal! I kept asking what the APR was and what the details of the sale were, and I kept being told, Finance would brief me and that he didn't have that information. While waiting for finance to "bless me his presence" several team members came to me advising of the post buying options and protection ect AS IF I HAD ALREADY BOUGHT THE VEHICLE!!! The vehicle was getting detailed, and fueled and all the while I never was told what the deal was, never signed the paperwork agreeing to the deal, and was stuck with this mystery $1050 deal with no deals as to what was contained in it. Now I have the zero care in the world to walk out and not sign anything, however, I can see how younger crowds can buy into this tactic and the dealer comes away on top taking advantage of the consumer. FINANCE: The man's name was George "Big G". The only thing I will say during the PHYSICAL encounter was, he spent way to much time divulging personal details to attempt to build rapport. It's his job, I get it. He revealed to me my complete deal and it was absolutely awful and nowhere near the incentivized deal I was told would happen. The APR was 12.9% and the deal was irresponsible to say the least. Me and my wife politely told both the salesman and "Big G" that we decline the deal and walked away from the table as any good consumer should when things like this happen and if accepted would put the family in financial strain. You would think that is where it ends, well let me tell. 10 minutes later the salesperson called me, in what I assumed was an attempt to actually do business. No sir/ma'am, the salesperson BUTTDIALED me and was "hot mic'ing" the conversation between him and "Big G". Big G decided to go on a rant, and I quote, "That xxxxxxxxxxxx thinks he can just walk in here with his xxxx chest out, thinking he can buy whatever motherxxxxing thing he wants?! Talking about "last year I got this" like that xxxx matters. That was an incentivized deal that he was lucky to get." The rant went on for approximately 5 minutes where I just sat and listened and laughed to myself. YOU as the consumer need to know where you stand and how this business conducts itself towards the consumer. YOU absolutely do not matter and if allowed, you WILL get screwed in a deal if possible. Their main goal is to "get you on the board" and out the door with the dealer making the most money they can off of you, and while one would think "that is how business is done" I would challenge that with Gullo Ford has way better customer service than this. I will never EVER consider buying from the Tombal dealers at the 249 corridor. There is something terribly wrong with their staff and code of ethics regarding customers, and more so...REPEAT customers. Hope this review helped future buyers to stay away if they can from this business. More

Nothing transparent here. They don't honor their advertised sales prices on their own website. Trade in prices are way low. They don't honor their advertised sales prices on their own website. Trade in prices are way low. More

Took my trade in with the intention of buying a new vehicle. The lying xxxxxxxx told me that my catalytic converter was missing, (Which it is not) I showed them that it was in fact on the vehicle and t vehicle. The lying xxxxxxxx told me that my catalytic converter was missing, (Which it is not) I showed them that it was in fact on the vehicle and their only response was well I dont know. These xxxxxxxx must sit around and dream up new lies to tell. These lying xxxxxxxx at Tomball Dodge will never see a penny of my money. More

Great experience Andy Lopez salesman took care of all our needs. In out no time needs. In out no time More

Just another scam from Mopar and Tomball Dodge! For anyone thinking of installing Gorilla Glass under the Mopar Warranty, don’t! It’s a scam and the windshield is a very expensive piece of junk. I For anyone thinking of installing Gorilla Glass under the Mopar Warranty, don’t! It’s a scam and the windshield is a very expensive piece of junk. I had mine installed for the low cost of $1000+ and it lasted 4 months. One small chip that within 3 days spread across the entire windscreen and Tomball Dodge declined to honor the warranty. Great business model and great service! More

I bought a 2019 Ram in 2020 and bought their Platinum extended warranty. 6 weeks ago (5/18/2022), my oil cooler failed and destroyed my engine!!! My truck is 3 years old and has 60,680 miles. Chrys extended warranty. 6 weeks ago (5/18/2022), my oil cooler failed and destroyed my engine!!! My truck is 3 years old and has 60,680 miles. Chrysler corporate will not assist 1 penny, either will Tomball Chrysler Jeep Douge & Ram- they have left me with a $12,000-$15,000 bill on a 2019 truck with 60,680 miles (factory warranty is 60,000 miles). I am beyond disappointed in Chrysler as a company and in Tomball as a dealership- they obviously do not care anything about people. More

Working with this dealership for the purchase of my used 2018 Jeep Wrangler Sahara Unlimited has been my WORST car-buying experience ever. This dealership strives to live up to every cliche and negative ins 2018 Jeep Wrangler Sahara Unlimited has been my WORST car-buying experience ever. This dealership strives to live up to every cliche and negative instance you've ever heard about when buying a 'used' car. After hours of back and forth and my salesperson disappearing for 30 minutes each time, we went to finance. We were 'expedited' through the finance paperwork process because I was pissed and ready to go home BUT I was not given my paperwork from the finance dept. Unfortunately, I didn't realize I didn't have copies of my loan documents until the next day since I was exhausted after dealing with this for 6.5 hours total and I just wanted to leave. When I opened my 'folder' the next morning I discovered a cheesy warranty brochure inside, NO loan documents. I finance three times since then, requesting the paperwork, which I still have not received or a returned call....THEN the bank which I financed my trade-in sent me a letter saying my trade-in loan was overdue 10 days! I contacted the finance dept. again, and again, no one returned my call. I do not recommend you going to this dealership to make your purchase. The positive side: I got the Jeep I wanted, the trade-in value I wanted and a full tank of gas. Otherwise, the worst! More

Buyer beware of Predatory Practices. They get you in the door with sales price plus TTL, then add over $2,000 in add ons (paint protection, GPS, etc). Ask for buyers order before you dri They get you in the door with sales price plus TTL, then add over $2,000 in add ons (paint protection, GPS, etc). Ask for buyers order before you drive across town. More

Stopped by yesterday to ready to purchase a Jeep Overland, this would be my 5th Jeep. The salesperson Victor Cantu was very good at following up on an online inquiry. Once at the dealership Mr. Cant Overland, this would be my 5th Jeep. The salesperson Victor Cantu was very good at following up on an online inquiry. Once at the dealership Mr. Cantu pushed to sell a 2022 Limited which of course was not of interest. Finally, he did locate an Overland on the lot to look at. Liked the vehicle and was ready to talk numbers to close the deal. Here's where it get strange Mr. Cantu asked to inspect my current Jeep Overland for a trade in value. We talked financing, about his catering business and in his mind how important it was to get this done today. All the while his demeanor became more and more aggressive. Because I would not commit to the purchase without having the full cost with options he said I "wasting his time" and had not given him a real reason not to buy now. I asked 6-7 times for the return of my keys which he refused saying "why do you need them now?" Basically holding them hostage which is ridiculous and childish. At that point to told him "get your manager". The manager came over and tried to close the deal. I told him get the option pricing and to return my keys. Finally after 30-40 minutes of this nonsense the manager told the child, Mr. Cantu to return the keys 3 separate times. The manager vanished "to get the numbers" and after another 15 minutes of waiting I walked out. Rarely am I motivated to write poor reviews in this case it is required. The customer service was dismal and clearly Mr. Cantu lost perspective as well as the deal. The Tomball Dodge experience was awful, I strongly suggest not doing business with these folks. I spent just under two hours there, if this is the good side of the dealership what happens when it time for service work? As a side note before going to Tomball I visited NorthWest Dodge who offered $16k for the trade in, unfortunately didn't have the sought after vehicle. Tomball offered $10k for the trade even after being informed of the $16k offer. Buyer beware these guys are unprofessional and seedy. More