Tomball Dodge Jeep Chrysler

Working with this dealership for the purchase of my used 2018 Jeep Wrangler Sahara Unlimited has been my WORST car-buying experience ever. This dealership strives to live up to every cliche and negative ins 2018 Jeep Wrangler Sahara Unlimited has been my WORST car-buying experience ever. This dealership strives to live up to every cliche and negative instance you've ever heard about when buying a 'used' car. After hours of back and forth and my salesperson disappearing for 30 minutes each time, we went to finance. We were 'expedited' through the finance paperwork process because I was pissed and ready to go home BUT I was not given my paperwork from the finance dept. Unfortunately, I didn't realize I didn't have copies of my loan documents until the next day since I was exhausted after dealing with this for 6.5 hours total and I just wanted to leave. When I opened my 'folder' the next morning I discovered a cheesy warranty brochure inside, NO loan documents. I finance three times since then, requesting the paperwork, which I still have not received or a returned call....THEN the bank which I financed my trade-in sent me a letter saying my trade-in loan was overdue 10 days! I contacted the finance dept. again, and again, no one returned my call. I do not recommend you going to this dealership to make your purchase. The positive side: I got the Jeep I wanted, the trade-in value I wanted and a full tank of gas. Otherwise, the worst! More

Buyer beware of Predatory Practices. They get you in the door with sales price plus TTL, then add over $2,000 in add ons (paint protection, GPS, etc). Ask for buyers order before you dri They get you in the door with sales price plus TTL, then add over $2,000 in add ons (paint protection, GPS, etc). Ask for buyers order before you drive across town. More

Stopped by yesterday to ready to purchase a Jeep Overland, this would be my 5th Jeep. The salesperson Victor Cantu was very good at following up on an online inquiry. Once at the dealership Mr. Cant Overland, this would be my 5th Jeep. The salesperson Victor Cantu was very good at following up on an online inquiry. Once at the dealership Mr. Cantu pushed to sell a 2022 Limited which of course was not of interest. Finally, he did locate an Overland on the lot to look at. Liked the vehicle and was ready to talk numbers to close the deal. Here's where it get strange Mr. Cantu asked to inspect my current Jeep Overland for a trade in value. We talked financing, about his catering business and in his mind how important it was to get this done today. All the while his demeanor became more and more aggressive. Because I would not commit to the purchase without having the full cost with options he said I "wasting his time" and had not given him a real reason not to buy now. I asked 6-7 times for the return of my keys which he refused saying "why do you need them now?" Basically holding them hostage which is ridiculous and childish. At that point to told him "get your manager". The manager came over and tried to close the deal. I told him get the option pricing and to return my keys. Finally after 30-40 minutes of this nonsense the manager told the child, Mr. Cantu to return the keys 3 separate times. The manager vanished "to get the numbers" and after another 15 minutes of waiting I walked out. Rarely am I motivated to write poor reviews in this case it is required. The customer service was dismal and clearly Mr. Cantu lost perspective as well as the deal. The Tomball Dodge experience was awful, I strongly suggest not doing business with these folks. I spent just under two hours there, if this is the good side of the dealership what happens when it time for service work? As a side note before going to Tomball I visited NorthWest Dodge who offered $16k for the trade in, unfortunately didn't have the sought after vehicle. Tomball offered $10k for the trade even after being informed of the $16k offer. Buyer beware these guys are unprofessional and seedy. More

We live in Baton Rouge and after weeks of shopping for a Jeep found one at Tomball. So after talking to the salesman all day and sending all our info we left home at 4:00 am the next morning. When we we Jeep found one at Tomball. So after talking to the salesman all day and sending all our info we left home at 4:00 am the next morning. When we were 45 minutes out we called to let them know we would be there shortly. He says "oh we sold it yesterday" After an unpleasant conversation he said we do have 1 more. So we arrive and find the 1 they had left was just being returned from an overnight test drive. Long story short upon signing the paperwork there was some kind of add on, some type of extended warranty. The form we had to sign stated that we did not have to purchase the add on, to purchase the vehicle. I asked the salesman about it, and then told him I did not wish to purchase the add on. He told me that we could not purchase the vehicle without it because some type of tracking device had already been added to the vehicle, that they would not sell it to me without. I read the statement on the form out loud and told him that was illegal. Being so far from home I just signed the xxxx form, then on the mileage disclosure form they had the mileage as 11 miles. I said this is wrong, it has 432 miles on it. He said oh don't worry about that, it doesn't matter. If I had not wanted that Jeep and been looking for so long I would have never put up with the lies, and shady business practices. More

The service was the worst I ever experienced. The service manager is clueless and the service advisor lied to me. The mechanic that work on my jeep left grease in the jeep and didn't finished the The service manager is clueless and the service advisor lied to me. The mechanic that work on my jeep left grease in the jeep and didn't finished the job. I will never go to Tomball Dodge ever again. I am sorry I purchased the jeep there. Stay a way from this dealer. More

Don’t waste your time here. My experience is by far the worst I have ever had. They called me to tell me my vehicle was ready to be picked up. They initially told me it would My experience is by far the worst I have ever had. They called me to tell me my vehicle was ready to be picked up. They initially told me it would take 2 weeks. It took a month. I had a move planned and had to push it out because I was waiting on my vehicle. So I drove the 250 mile round trip to pick it up only to be told they had not processed the payment from the insurance company. They wouldn’t release the vehicle. There was no apology or the slightest effort to make things right. Waited 4 days and had not heard from them. I had the insurance company stop payment on the check and pay me directly. Then I had to make the 250 mile trip again to pick up the vehicle. Both visits not one person greeted me or asked if they could help me. You would if the word “service” is in the title you would at least make an effort. More

I was in touch with the internet salesman David Monday I was in touch with the internet salesman David Monday morning to hold a truck for me and everything was good. So I drove 6 hours to the dealership I was in touch with the internet salesman David Monday morning to hold a truck for me and everything was good. So I drove 6 hours to the dealership and after the test drive they told me it was sold and tried to sell me a used truck for more than the new truck price. The used car manager gave me a look when I told him the price of the new truck vs the used truck but at least the other salesman said I was correct. I overlooked the previous bad reviews but I should have believed them because I drove 6 hours for nothing but xxxxxxxx. Horrible way to do business, don’t buy from this place bc they don’t care about you at all. More

Won’t be going back. Scheduled service and made Won’t be going back. Scheduled service and made appointment online. Arrived on time. Walked in, interrupted two employees who pointed us to the se Won’t be going back. Scheduled service and made appointment online. Arrived on time. Walked in, interrupted two employees who pointed us to the service desk. Rep was on the phone so we waited our turn. He was ordering parts. Eventually he said - be with you folks in just a minute. He then went on to converse on the phone about where he was from and what they did there and it was like old home week conversation while we waited for him to do what he was hired to go. Finally,how can I help you? We said we have a 9:30 appointment for 2001 wrangler. - who did you talk to? - We made it online - And what do you need done? - I said, isn’t that all on your computer? - He says, with an attitude that appears to indicate anything but a well trained service rep, I’m looking that up now. But I still had to explain what service I needed. - I’m then informed, when you make an appointment online there’s usually a wait-time. Right now that’s about 6 days. Now, I could leave this car for a month if I needed to. But being told on arrival that it’ll be a week before they even look at it, why not mention that in the online appointment scheduling routine? And after feeling like we were inconveniencing this rep I figured, I can get repairs done anywhere. I see absolutely no indication that the factory authorized dealer service is as their website claims - world class service and repair. If employees do not give customers the immediate feeling that they are ready to provide quality service, then they’re poorly trained employees- and that’s the fault of upper management. More

I took my 2019 Ram 1500 in for two problems and left with three. 1) The AC was not cooling. They found a leak, fixed it and called it good. But the problem still remained. It took me a few hours of se three. 1) The AC was not cooling. They found a leak, fixed it and called it good. But the problem still remained. It took me a few hours of searching multiple Ram forums to discover a technical service bulletin (TSB-24-001-20) that perfectly described the problem - leaking heater core valve resulting in uneven temp between driver and passenger side AC. When I asked my service rep about this, he said he was unaware of the TSB, and upon further inquiry the service tech had not measured the temperatures, or at least had not recorded them. They simply fixed the leak and called it good. The service rep said that if I could tell them the TSB # they could look at it again. Why is that my job, you unhelpful xxx? Over the next week, I confirmed the AC temp differential between driver and passenger side using two digital thermometers. Driver’s side was consistently 8 degrees F higher than passenger. Since then I’ve taken it to another Houston dealership with a much higher rating and they found the problem (Mak Haik Katy). Now I just have to wait two additional weeks for the new AC Housing to come in, bummer. 2) The power sliding rear window was leaking from the fixed panels, on both sides. They had a third-party glass company replace the window. After a heavy (monsoon-like) rain a couple of days after I got it back, the new window leaks, but from the sliding pane. I’m thinking this may speak to a larger quality problem with Stellantis’ manufacturing and/or design. 3) The third-party glass installer’s canopy tent was not properly secured and was lifted by a gust of wind and scratched the driver’s side bed panel. It is a deep scratch, approximately 30” long and will require the bed panel to be repainted. My service rep said their sister company, Tomball Ford’s body shop would fix it. It was presented as if there wasn’t a choice on my part. Wow buddy, I’m just not that trusting to use your sister company’s body shop because it’s convenient for you, especially after my experience with your service department. Called the body shop, could not get an in person consult until the day the Ram service rep had booked for repainting. Heard from third-party glass installer’s insurance on the day I was scheduled to take it in to the body shop. Expressed my thoughts and irritation with the handling I’d received; she confirmed that I was not required to use their body shop. Went ahead with the appointment at Tomball Ford body shop, but for vetting purposes only. They seem competent, and I’ll most likely use them, but I must now reschedule for 2-3 weeks in the future, after the AC and window problems are resolved. Overall, I am very disappointed with Tomball Ram’s service and will not take my truck back to them for any future needs. More

I towed my truck in because it would not start. Truck sat in my driveway for a month before I had it taken in. I get there, turn the key over to the service guy who took my info and said he would call me onc in my driveway for a month before I had it taken in. I get there, turn the key over to the service guy who took my info and said he would call me once the tech looked at. Next day he called and told me it was the starter, I asked how much and he told me the price which was almost 1k.I told him to go ahead and replace it. Later that day he called back and said the engine was making a ticking noise. I told him it had no ticking before the starter went out. He went on to tell me I needed an engine. I told him I would be there in the morning. But before I hung up, I asked him what options where available? He said he would run some numbers and have them for me when I got there. I arrive at the dealership he didn't have any numbers I asked for, only the one he wanted to fast talk me with. New engine, heater core, new hoses, new radiator, system flush and other parts needed that would only cost a couple hundred dollars. After looking at the quote I thought, wait a minute, this guy thinks I'm stupid. So I asked if I got a new engine, radiator and heater core why are you trying to charge for a flush because everything would be new( those 3 parts are the whole cooling system) no need to flush anything. Back peddle time! Now, I move on to asking about the engine. He quoted me for a new engine. I asked where they were getting it from and he said a salvage yard. I looked at the same engine online, and it had more miles than mine. So you want me to pay new engine prices for a used engine? Nope I will not.. Then comes the radiator that I just put in less than 2 months ago. No holes or anything but it needs replacing.. By this time I gathered this guy has no idea of engine components or the basic operation of them by his parts and labor quote. By the way the labor cost is not a set rate. It goes up, rarely down, depending on what you may have done. I go to the counter to pay, the young lady had really bad attitude. I showed my drivers license to show I was a veteran (because of a special they were running and she asking what am I suppose to do with that? One of the other ladies said he's showing you he is a vet for the discount. she looked at it , pulled my ticket and keys, called for someone to come pull the truck around, he came, she handed the keys off and he went to get my truck. This guy pulls my truck around and i have mud all over it. Not the splash in puddle type of mud, the I just got finished baja mudding type. And it was ticking like crazy and I made sure he knew it was not making those noises before the starter went out. 6000 for a junk yard motor with more miles that would have cost me 2200 24 hrs of labor @ 240.00 per hr just for the engine plus all of the other parts above and some I didn't plus their labor cost and to top it off with a system flush for that all new cooling system..... these people are crafty and swindlers average person would think they are doing the right thing but really trying to charge for things they are not doing or do not need. More