Tomball Dodge Jeep Chrysler

I just left the Tomball CDJR. The salesman was fine. I found out the internet price was available to me only if I financed through Chrysler. I came in with approved financing. I guess that is a bad thin found out the internet price was available to me only if I financed through Chrysler. I came in with approved financing. I guess that is a bad thing. They low balled me on the trade in. I tried to deal with them twice before and they really low balled me. I should have known better. Third time is a charmer! I thought I would give a third chance only to be disappointed again. Third strike, they are OUT!!!!!! I was enticed by an email that they sent me to attend a Buy Back event. It is a scam!!!!! They are trying to sell cars. That it is all. I did my homework. I ran KBB under good and very good condition, NADA, Edmunds and Black Book trade in prices. My vehicle is in very good condition. It is a 2017 model with 25,300 miles and inside is immaculate. I connected with Black Book through a link on their email that said this was the value the dealers use. I was informed when trying to purchase a vehicle that Tomball does not use any of these sources to value a vehicle. I did use my zip code and I am only 8+ miles away from the dealership. I asked several times for them to prove how they came up with the value. The appraisers finally provided 1 vehicle for the salesman to show me. It was nowhere comparable to mine. I was ready to walk when the floor manager came over to try and close the deal. I showed him a copy of the window sticker to my vehicle. I removed the price. My original purchase price has nothing to do with today’s value of my vehicle. The floor manager scoffed at me and was rude. When I asked if the appraiser would prove how, they obtained the value, he grabbed his paperwork took off and then came back. This time he was condescending and showed me the “wholesale” value. He was pushing me to accept the wholesale value as proof of the value on my vehicle. Wholesale vs trade in are two different things. But me being a woman and up in a great age, he expected me to accept the wholesale value as the trade in value. I encourage everyone to file complaints, write the Attorney General about these practices and file Better Business Bureau complaints. Maybe something can be changed with how car dealerships do business, especially TOMBALL CJDR!!!! I filed the BBB complaint and working on the others. BE WARE MY FRIENDS OF THIS DEALERSHIP! More

The sales team was fine. It’s the finance department that needs a complete overhaul. We negotiated a price for a 2021 Jeep. Get to the finance department and the price was more. That was problem number one b needs a complete overhaul. We negotiated a price for a 2021 Jeep. Get to the finance department and the price was more. That was problem number one but it was corrected. Fast forward over a month later my husband followed up on payment info as we never received it and knew it was approaching. He was told the original finance manager, Ahmed, was no longer there as he’s now at Tomball Ford and now need us to return to sign new ppwk. Before returning we were notified they ran our credit again without our permission. Upon arrival we were presented with completely different terms, an increased interest rate and increased payment (although minimal monthly). I asked specifically for them to remove the inquiry and was told it couldn’t be done. Ultimately we agreed to the new terms as they decreased costs on other items and we’ll just refinance in a few months. Bottom line, this dealership is SHADY with their business practices and I would not recommend them to even my worst enemy. Ahmed the finance manager now at Tomball Ford, Jimmy George, Mike the sales manager and Servando Diaz need to be reprimanded for their poor, incompetent and flat out negligent service. This was the 2nd vehicle bought there but I assure you it will be the absolute last. Steer clear of this dealership at all costs. I also posted this same review on Google. Response from the owner was more infuriating as no accountability taken. We’re still waiting on the tags and trying to have the 2nd hard inquiry removed from our credit they did not have permission to pull. More

Let me start by saying I’m glad I found and read the reviews here. One of them mentions safety issues the dealership brushed off and wouldn’t fix. My only experience was the rudeness of the staff. R reviews here. One of them mentions safety issues the dealership brushed off and wouldn’t fix. My only experience was the rudeness of the staff. Rubi hung up on me when I asked for email only communication and then I got 3 consecutive pickup/hangups when I called back. Amanda told me the manager was out for the week. No other managers were offered. I left a vm with Julie their customer relations manager with no call back. If they’re treating potential customers this way and repeat customers even worse, I’m happily taking my business elsewhere. Everyone else should too. More

If I could give NEGATIVE 5 Stars I would. BUYER BEWARE! This Dealership sold me a New Truck, Bought my truck and then DID NOT pay off my trade for 6.5 weeks after the banks called me and said you have miss This Dealership sold me a New Truck, Bought my truck and then DID NOT pay off my trade for 6.5 weeks after the banks called me and said you have missed 2 payments. Not only was my credit dinged, But my financing was not even set up on the new car and they ran me again the day I called. In short this dealer sold my truck without a TITLE haha. They hurt my credit, Now the GM has not called me back for 2 days and everyone has an attitude. I will be going to the TEXAS ATTORNEY GENERALS OFFICE! PLEASE PLEASE DO NOT BUY OR TRADE HERE!!! SOMETHING IS WRONG WITH THIS DEALERSHIP! More

Tomball Dodge Chrysler Jeep Ram is a complete JOKE. I understand why they have such horrible reviews. Long read ahead. Bought the Ram 3500 on 12/31. Ron the Fleet Sales guy is an absolute dick when i understand why they have such horrible reviews. Long read ahead. Bought the Ram 3500 on 12/31. Ron the Fleet Sales guy is an absolute dick when it comes to anything other than selling you a truck. Did a final inspection of the vehicle before I signed. Noticed the front 2 wheels had bad scruffs/scratches on it, and a small scuff on the front bumper. Ron insured me, it wouldn’t be an issue and it would be fixed. Fast forward 2 weeks, I get by to get it looked at from their touch up guy. Bumper came out awesome, no complaints there’s. Said the wheels he couldn’t do anything about because of how bad they were. I go inside, and Ron then tells me they need to be re-painted and that he would get in contact with someone. 2 weeks go by, no word. I go up there because I couldn’t get a call back, Ron then wants nothing to do with me and pushes me off on Julie, the customer relations manager. She told me nothing can be done because ALL the managers are at a meeting and won’t be back for 2 days. 2 days go by, and still nothing. Finally get in contact with her again 3 days after that and says a manager will reach out to me. We’re 6 weeks later from when I bought the truck. This week alone, I left 5 voice mails for her. I have probably called this dealership more than 20 times with no answer about what’s going to happen. Finally, I call today. Get her voice mail, leave another. I then call back again, and somehow I get transferred to her. Simply tells me, Jeff (the new sales manager) will not get you new wheels and they’ll have to re refinished. You buy a $80k truck, and these people don’t give a xxxx. I didn’t go in, and buy a used vehicle. Oh, but they did offer free oil changes. Clown xxx people. This dealership is ran by clowns, and I STRONGLY suggest not to do ANY business with these people. More

Well, they didn't even honor their own internet pricing for a new ram laramie. They Raised the price by 8k, simply ridiculous. Just a ploy to get people in, a big waste of time. for a new ram laramie. They Raised the price by 8k, simply ridiculous. Just a ploy to get people in, a big waste of time. More

I agreed to a price for a jeep Mojave but at close they added over one thousand dollars for APEX and PDR that should be optional. added over one thousand dollars for APEX and PDR that should be optional. More

Went in to work a deal and had a great vehicle to trade in. Brandon in sales is a joke. Telling me I had to put a bunch of money down. I smiled and asked for my key and left. Not worth wasting your time. in. Brandon in sales is a joke. Telling me I had to put a bunch of money down. I smiled and asked for my key and left. Not worth wasting your time. More

Bought a new Jeep Sahara Alpine Edition from Kevin Korsah. He did a great job, was very professional, personable, courteous and knew his products. Was great to work with. I am in Sales so may watch fo Korsah. He did a great job, was very professional, personable, courteous and knew his products. Was great to work with. I am in Sales so may watch for things more than someone else. Servando Diaz made finance very easy. Would definitely recommend. Thank you! More

Kevin Korsah did a great job of taking care of me. He made buying a new truck a easy and pleasurable experience. The whole crew at Tomball Dodge were great. I recommend all my friends looking for a new t made buying a new truck a easy and pleasurable experience. The whole crew at Tomball Dodge were great. I recommend all my friends looking for a new truck Tomball is the place to go! More