Tomball Ford

Remember bringing our 72 gran torino to the grand opening of Tomball Ford. Joe, in parts, has always been helpful over the years. James used no presure, just did what it took to make you feel comfortable a of Tomball Ford. Joe, in parts, has always been helpful over the years. James used no presure, just did what it took to make you feel comfortable and relaxed to concentrate on what you came there for. The whole crew is a good thing. When there was a problem with the new truck, they got it taken care of. That is all anyone can ask for. Jerry Lester More

This is my 2nd purchase from TBF and knew we would be treated well. All the folks we talked to were very Professional and easy to work with. treated well. All the folks we talked to were very Professional and easy to work with. More

Craig Nicholas was very helpful in finding and ordering one auto (explorer) and the 2nd auto a ( F150) they were able to find one like we wanted. The experance was very good no pressure. one auto (explorer) and the 2nd auto a ( F150) they were able to find one like we wanted. The experance was very good no pressure. More

I needed to trade my 2010 Focus for a small suv so I could install a mobility lift for my wife. Glenda found the right vehicle, a Ford Escape. Being retired and on a limited budget, she and the staff could install a mobility lift for my wife. Glenda found the right vehicle, a Ford Escape. Being retired and on a limited budget, she and the staff worked hard to get me the very best price for my trade and the Escape. We are grateful. This is the fifth car I have bought at Tomball Ford and I am a loyal customer because of good people like Glenda Crump! More

We were recommended to Tomball Ford and Jorge Lopez by the Car Pro Show. From the time we arrived until we left, about 6-7 hours, we were treated like friends by the folks at Tomball Ford. We were shown the Car Pro Show. From the time we arrived until we left, about 6-7 hours, we were treated like friends by the folks at Tomball Ford. We were shown various vehicles of the type we wanted and allowed to test them to our hearts content. Jorge was extremely well prepared and was able to answer every question. Even explained things we didn't ask. Rock Johnson in credit was able to put together financing that allowed up to get even more than we anticipated. Later the service department took care of a couple items an scheduled. We were given a loner car (free) and our car was ready when promised. All in all it was a pleasent experience. Jorge went way beyond any salesman we have used before. I expect him to have a great career. More

Great customer service in sales and financing. I also appreciate that you work with Klein ISD employees. I will definitely recommend Tomball Ford to others. appreciate that you work with Klein ISD employees. I will definitely recommend Tomball Ford to others. More

I tried to purchase a vehicle from a Ford Dealer closer to my house and all I got was a shell game when I asked for a price. I had heard Tomball Ford endorsed by Jerry Reynolds, so I decided to look into to my house and all I got was a shell game when I asked for a price. I had heard Tomball Ford endorsed by Jerry Reynolds, so I decided to look into them. I went on their website and found a vehicle I was interested in. I submitted an online request for info and was immediately contacted by Brett Guerin. He confirmed the vehicle was in their inventory so I asked for a price. He came right back with the price. I had done quite a bit of research so I knew the price he quoted was fair. I took my vehicle in for a trade quote and when they made me a very fair offer we immediately made the deal. So far every experience I have had with Tomball Ford has been A plus. More

brett was very helpful and knowledgeble, answered all ym questions, returned calls quickly and was very friendly. really enjoyed meeting and working with him,we had purchased vehicles there before about te questions, returned calls quickly and was very friendly. really enjoyed meeting and working with him,we had purchased vehicles there before about ten years ago. More

My car was originally brought in for a problem with the alternator. I had the car back 1 full day and it died on me late last night. The car wasn't even able to be jump started so we took the battery to alternator. I had the car back 1 full day and it died on me late last night. The car wasn't even able to be jump started so we took the battery to be tested. I was told it was 98% charged but would not be able to start the car due to the lack of crank amps. I paid $104.74 for a new battery. I called today and spoke with Jim Baker about it because it was noted on my invoice as a weak battery. He stated that the technician had informed him there was no problem with my battery. Jim then proceeeds to tell me all he can do for me and my troubles is to offer me a free oil change. Within two days my car has stopped running twice stranding me and has cost me my $100 deductible along with an additional $104.74 for a new battery. I understand the battery would not have been covered under my warranty but I didn't even receive a phone call explaining that a new battery was recommended. If the battery was fine, why did my car completely die after only starting it about 3 times to the point where my lights would not even work nor could it be jump started. I will not use this dealership ever again and I will be sure to inform family and friends about the type of customer service practices that I have encountered. The sad thing is that I work in Quality and expect to be shown quality service. This dealership is far from having any type of quality service. More

They are not friendly on the phone. First time in had front end work done. Came out and my truck pulled HARD to the left. I didn't even come in with that problem. They said "That was already there". Righ front end work done. Came out and my truck pulled HARD to the left. I didn't even come in with that problem. They said "That was already there". Right. Next time in (2.5 years later) and they did an inspection of the truck. Everything was fine but they said some maintenance things could be done. Left and started having problems. Of course they didn't do it. What a crock. I just do not trust them and when then do fix something they charge an arm and a leg. Find someone else to look at your Ford. You'll be much better off. More