Tomball Ford

Arrived to purchase a 2003 F350 for $9991.00, drove the truck, took over 2 hours looking over the truck and drove it again. Ask the sales rep to check on financing even thought the mileage was @184K and e truck, took over 2 hours looking over the truck and drove it again. Ask the sales rep to check on financing even thought the mileage was @184K and even signed to have our credit checked. we alos agreed on a drive-out price of $10,314.70 and still have all paper work. Sales rep told us they could not finance due to mileage. Told rep we would be back Monday to pick up truck just a matter of telling the bank, Sales rep replied, "don't worry we are closing in ten minutes we will see you Monday." We went back out to the truck looked it over again then went back in and shook the salesmans hand and confirmed we would be back Monday. Went to dinner and my wife called back to speak with the salesman and was told he ahd gone home for the day. When she described the truck the person on the phone told her the truck was being sold at that moment and they were leaving with the truck. We were told not to come back to the dealer because they were shutting the gates. We went back anyway drove through the new car entrance because the used car entrance was indeed closed and locked. The sale rep met us on the sidewalk and said "Mrs. Rainer I know you are upset but it is out of my hands and there is nothing I can do about it, they went over my head and I know it is not right". Yes my wife told him this was B.S. and told him she wanted to speak to the sales manager. The salesman relpied "I don't think he is going to come out here", my wife told the "salesman this is rediculious and to go get him." The salesman replied "I will see if he will talk to you". The used car sales manager who I think was Bruce Pinkerton (we have a bookout sheet that stats it was prepared by Bruce Pinkerton) walked out, did not introduce him or identify himself and simply how are you and my wife said "not to good" and he said in a very abrupt tone "what's the problem". When we told him why we were upset he simply said everything on our lot is for sale. I said to him so if I wanted to purchase a vehicle and left to get the financing and some one came in they could purchase the vehicle before I returned. The sales manager simply stated that everyting on this lot is for sale and if they had cash yes they would sale the vehicle. I told him that with his attitude that it is a wonder he sells anything. He stepped toward me got about a foot from my face and said MY attitude! I said yes your attitude and advised him to back up. I am not a violent person, but even I have limits. I assured him this complaint was going to go above his level and he said "fine I hope it does" showing little respect for senior management. We have heard three stories concering the sale of this truck; 1. There was a deal working at the time we looked at the truck and the individual had to go to Brenham to get a cashiers check (you don't get a cashiers check on Saturday afternoon in Brenham TX.) 2.While we on the phone during dinner the sales rep told us that an individual walked in and counted out 10K in $100.00 bills and drive the truck off. This salesmans name was David. 3. We had our daughter call and check on the truck the following Wednesday and she was told the deal had just went through and the individual was coming to get the truck that day. I returned to the dealer ship on 11.30.2009 to complain and only spoke to the new car sales manager. While I was leaving the dealer ship I drove around behind the usse vehicle office and found the truck still there. It has been over a month and I have heard nothing from him. I had a live chat with my concerns and was assure the internet sales manager Greg Gunn would be contacting me. There has been contact from Greg Gunn. I still have all of the paper work concerning the truck and your dealership should still have our signature on file with us allowing our credit to be checked. If not our credit was ran without our approval. A sales rep named David came out to the truck and was startled when he opend the door and my wife was sitting in the truck telling her mother about the truck that we had just bought. The sales rep wrote down the vin number and left. I really think it was know at that time we were not going to ba allowed to purchase the truck. More