Tomball Ford

My car was originally brought in for a problem with the alternator. I had the car back 1 full day and it died on me late last night. The car wasn't even able to be jump started so we took the battery to alternator. I had the car back 1 full day and it died on me late last night. The car wasn't even able to be jump started so we took the battery to be tested. I was told it was 98% charged but would not be able to start the car due to the lack of crank amps. I paid $104.74 for a new battery. I called today and spoke with Jim Baker about it because it was noted on my invoice as a weak battery. He stated that the technician had informed him there was no problem with my battery. Jim then proceeeds to tell me all he can do for me and my troubles is to offer me a free oil change. Within two days my car has stopped running twice stranding me and has cost me my $100 deductible along with an additional $104.74 for a new battery. I understand the battery would not have been covered under my warranty but I didn't even receive a phone call explaining that a new battery was recommended. If the battery was fine, why did my car completely die after only starting it about 3 times to the point where my lights would not even work nor could it be jump started. I will not use this dealership ever again and I will be sure to inform family and friends about the type of customer service practices that I have encountered. The sad thing is that I work in Quality and expect to be shown quality service. This dealership is far from having any type of quality service. More

They are not friendly on the phone. First time in had front end work done. Came out and my truck pulled HARD to the left. I didn't even come in with that problem. They said "That was already there". Righ front end work done. Came out and my truck pulled HARD to the left. I didn't even come in with that problem. They said "That was already there". Right. Next time in (2.5 years later) and they did an inspection of the truck. Everything was fine but they said some maintenance things could be done. Left and started having problems. Of course they didn't do it. What a crock. I just do not trust them and when then do fix something they charge an arm and a leg. Find someone else to look at your Ford. You'll be much better off. More

We were refered to Tomball Ford by the USAA internet buying service and the recommendation was a great one. Rebecca Curry provided outstanding sales service and was able to obtain the truck we were loo buying service and the recommendation was a great one. Rebecca Curry provided outstanding sales service and was able to obtain the truck we were looking for at an excellent price. I would highly recommend using Tomball Ford and the USAA Internet Buying Service. I would also recommend asking for Rebecca Curry as your sales rep. More

Had an awsome expierence at the dealership. Originally went for service but looked a few used cars. The salesperson, Rebecca Curry did an awsome job giving me all the information etc required. Anserwed al went for service but looked a few used cars. The salesperson, Rebecca Curry did an awsome job giving me all the information etc required. Anserwed all my questions, no pressuring or hype - just made the whole expierence very pleasant ( I left with a new car ). I would recommend her to anyone. She is an awsome young lady that I believe has a great future in sales. I would buy from her again. J. Arnold More

Old school dealership. High pressure. Four square system. I dont reccomend doind business with these people. If you choose to work with them you really need to know how to buy a car. I dont reccomend doind business with these people. If you choose to work with them you really need to know how to buy a car. More

I visited Tomball Ford during my search for a new vechile. Lauri answered all my questions. I went in to find out about a new vechile. Lauri showed me around and explained the features of the vechile vechile. Lauri answered all my questions. I went in to find out about a new vechile. Lauri showed me around and explained the features of the vechile I was looking into purchasing. Going through the features gave me a better understanding of what I wanted. More

My salesman "Just Jack" was extremely helpfull. My purchase experience at Tomball Ford was exactly the way a car purchase should be. Simple, direct, and affordable. My 2007 Nissan Sentra SER is the purchase experience at Tomball Ford was exactly the way a car purchase should be. Simple, direct, and affordable. My 2007 Nissan Sentra SER is the perfect car. I will send anyone I know of in the market for a new or used vehicle to Tomball Ford. Go see "Just Jack" at Tomball Ford today! More

I was quoted a price on an F-150, signed a paper. I had to return to work and made an appointment to return at 3pm. I explained that everything had to be in order when we were scheduled as I had to leave to return to work and made an appointment to return at 3pm. I explained that everything had to be in order when we were scheduled as I had to leave by 4pm to pick up my kids. When I arrived at 3pm. Mr. D'Costa kept we waiting while he dealt with other customers. When he finally came to talk to me he explained that he couldn't get approval on the deal I signed, and it would all cost a few thousand dollars more. I was irritated and after it became clear that he would not budge from this "new" deal back to the one that I signed, I began to leave. Mr.D'Costa asked if I would speak to his manager (Jeff Renfro) so that I could "understand" the process. Mr. Renfro explained that they were not being dishonest, they just couldn't get the original deal approved, and again it was my problem that I didn't "understand" the process. Nice process. More

This was the worst car buying experience ever. They act like the mafia. I would never buy a car from them nor recommend them to anyone. I can't understand how they can stay in business. They should do t like the mafia. I would never buy a car from them nor recommend them to anyone. I can't understand how they can stay in business. They should do the car buying public a favor and close their terrible operation down. DO NOT WASTE YOUR TIME AT THIS DEALERSHIP!!!! More

Tomball Ford Bruce Pinkerton RIP-OFF DEALER. CAR ONLY RAN 27 DAYS. Stole $4452 from Single Mom that found work after 7 months no income financial assistance which also resulted in her vehicle being repossess 27 DAYS. Stole $4452 from Single Mom that found work after 7 months no income financial assistance which also resulted in her vehicle being repossessed. On 11/28/2009 we bought a car from Tomball Ford because a friend recommended them. My daughter lost her job of 2 years, after enduring a high-risk pregnancy, which she was plagued by hypertension and developed a heart condition. She found seasonal and part-time work during the recent holidays. She was hired for 3 part-time jobs and needed transportation, since one job was in Katy, TX; one in Pearland, TX and the last job required visiting multiple HCCS sites to administer tests (she lives in Central-Houston, 30 miles one-way from Katy). She went to the dealership and fell in love with a used 1999 Toyota Camry Solara. We made it very clear to the Salesman that she needed a good and reliable car to get to work. She had no funds so I borrowed $4000 from my Credit Union to help her. She did not have her insurance card with her, so we were told to purchase the vehicle in my name. Twenty-seven (27) days later (not even 30 days), the car made a loud noise, there was a burst of white smoke and it shut off on IH-45 North @ Greens Rd. She was stranded on the freeway, by herself on Christmas Day. This was a very frightening experience for her. I had to have the car towed. Since then, I have had two mechanics look at the car. I was told that the car blew a rod and knocked a hole in the motor. I was also told that the dealership had to have prior knowledge because according to their CARFAX Report, they had recently changed the oil (September 28, 2009). The mechanic said that extremely heavy grade oil (which usually last 3 months) was used to camouflage the motor problems. Tomball Ford's response was "the car was sold AS-IS". My daughter missed work on December 30, 2009 because she could not find a ride. She lost her job in Katy, TX on New Year's Eve. The seasonal job in Pearland is scheduled to end She does not get hours because she has no vehicle. The job with HCCS is scheduled to resume January 11, 2009, however, she will lose it, too because she still needs a vehicle! Do not buy cars from Tomball Ford! Their only concern is profit. I asked if they thought it was fair to incur a debt to pay $4500 and $571 for insurance for a car that only lasted 27 days. The Executive Assistant's response was that they had lost $400 on the vehicle. We loss over $5000 and a vehicle. I am giving this rating because to date (01/08/2010), I have received no response after mailing two letters of complaints (one certified the other by regular mail). I have since found out that this dealer has a history of deceptive sales tactic and fails to address complaints. More