Tonkin Gladstone Hyundai

The service is unmatched! Mary is not only stunning but her attention to detail is amazing! Mary is not only stunning but her attention to detail is amazing! More

I really appreciated the quick responses to calls and emails. Mehdi made sure that everything was exactly what I wanted and exceeded my expectations. Thank you to the entire team at Tonkin Gladstone Hyun emails. Mehdi made sure that everything was exactly what I wanted and exceeded my expectations. Thank you to the entire team at Tonkin Gladstone Hyundai! More

The true answer is between yes and no. I brought my car in for two different services. The first time was for an oil change. I did not realize that when I scheduled my appointment and m I brought my car in for two different services. The first time was for an oil change. I did not realize that when I scheduled my appointment and made sure the notes also asked for window tinting, that it would end up breaking down into two appointments. There was some confusion as to whether the dealership would consider the window tinting or not. Once they found the purchase was through their dealership and it was within the last year, they accepted the service. So the first appointment, oil change, took all day before I finally called to get an update. I had no texts, emails, nor calls from the dealership that day. When they answered, they apologized and said my vehicle is ready. They gave me an extra car wash coupon for the trouble. The second appointment required me to rent a vehicle - free of charge. I have to admit, after owning my Hyundai Sonata Hybrid Limited for a year, it was very difficult to drive something of lower class, the Hyundai Elantra N-line. It would have been nice to rent an equivalent or better vehicle instead. When I went to drop off my car for this second service, it was difficult to find someone to help me, despite 4 or 5 employees watching me walk around helpless. I forget the persons name who ended up helping me, but he was wonderful and showed care that I would get help I was asking for. The evening crew, in general, seemed to not care much about customer service. When it came down to figuring out which window tint I actually wanted, I found the window tint samples to be useless. And/or nobody showed me the best way to utilize them to make a decision - if there is such a thing. It was my wife who taught me that the 20% would be too dark to see at night and I should go for one of the lightest tints. I am very happy with the result of my window tinting job, in general. So this is somewhat of a mixed review, but I hope it is helpful to improve service. More

Not sure who this is. We felt with Jamal, the finance director and business manager all get top rating. We felt with Jamal, the finance director and business manager all get top rating. More

Logan was wonderful. The warranty was pushed too hard by the finance person. Once I said no, it continued for way too long. I love my car, and the salesman was great. The warranty was pushed too hard by the finance person. Once I said no, it continued for way too long. I love my car, and the salesman was great. More

Had a very good experience in purchasing my Hyundai. Very friendly people. Especially Will. I bought the Tucson because I loved my 2018 and because of the good warranty. Very friendly people. Especially Will. I bought the Tucson because I loved my 2018 and because of the good warranty. More

ALWAYS A FANTASTIC EXPERIENCE WITH KNOWLEDGABLE EMPLOYEES. BUYING A NEW CAR WAS AN ENJOYABLE AND EFFICIENT EXPERIENCE. HIGHLY RECOMENNED EMPLOYEES. BUYING A NEW CAR WAS AN ENJOYABLE AND EFFICIENT EXPERIENCE. HIGHLY RECOMENNED More

Respectful, on time, informative. Dealership has a nice area to wait in. Staff is very easy to work with. Dealership has a nice area to wait in. Staff is very easy to work with. More

Mehdi helped us buy a Hyundai Santa Fe PHEV last week. He was kind and helpful along with being especially knowledgeable. It was an easy transaction. He introduced us to the service department. We plan He was kind and helpful along with being especially knowledgeable. It was an easy transaction. He introduced us to the service department. We plan to use them when we need service. Thanks, Mehdi. You are great. More

Always a good experience taking any of our Hyundais in for service. A pleasure to work with John Shipman. for service. A pleasure to work with John Shipman. More