Tonkin Gladstone Hyundai

You got top shelf service! I need more words. Is this enough? Need more? OK I need more words. Is this enough? Need more? OK More

Scheduled me when I requested, easy in, easy out. Repair was much quicker than expected, super respectful of my time. Great job, and thanks, Mary! Repair was much quicker than expected, super respectful of my time. Great job, and thanks, Mary! More

The Gladstone dealership was able to get us serviced quickly and they gave us correct information (unlike the larger dealership in the West side). They are now out dealership of choice. quickly and they gave us correct information (unlike the larger dealership in the West side). They are now out dealership of choice. More

Everything went great and everyone was all smiles. Service was very fast and I knew exactly what I was getting. Service was very fast and I knew exactly what I was getting. More

Everybody I work with is very professional and kind. The waiting area is excellent and I appreciated the shuttle service. The waiting area is excellent and I appreciated the shuttle service. More

Price was fair. Sales staff very nice. I did not get to see the car before I paid for it because it was at their sister dealership. That seemed odd. Basically Sales staff very nice. I did not get to see the car before I paid for it because it was at their sister dealership. That seemed odd. Basically I don’t have much basis for comparison since this the first new car I’ve purchased. Usually I go by used through private owners. More

The Service Manager, John, is terrific. He’s honest and has integrity. When mistakes are made by his tech’s he owns it and try’s to improve. He actually cares about the customer. A rare bre He’s honest and has integrity. When mistakes are made by his tech’s he owns it and try’s to improve. He actually cares about the customer. A rare breed these days! More

Great service, friendly staff, and I have never been pushed to purchase anything. I was even given advice on a optional purchase and was told I could wait and didn't have to do it. pushed to purchase anything. I was even given advice on a optional purchase and was told I could wait and didn't have to do it. More

Jesse was thorough and drove to another location to get our car, then drove it to our home. our car, then drove it to our home. More

Service department is horrible. No one communicates, no one does what they say they will. Came in to get my loaner as the service department was closing. The lady trying to show me No one communicates, no one does what they say they will. Came in to get my loaner as the service department was closing. The lady trying to show me my loaner was walking outside, while my service advisor was trying to get the ok on my car. I was quoted an estimate of $3500. I had said that yes I had to have the repairs done because I am financing the car. I called the next morning stating I was not authorizing anything until I received a price quote. Was told my claim had gone back to Hyundai to see if it would be covered more, once they got that amount, the estimate would be sent to me. Did not authorize work on my car until a price quote was received. Was told I would get one via email. Never received, waited over 2 weeks to hear back, when I called was told my engine was on order. Never got updates, had to call constantly to know what was going on. Left voicemails for my service advisor that were never returned. Was never explained to why Hyundai wouldnt cover all of my engine failure on a car with less than 60k miles. More