Jacob Weidner

Thank you for responding, Mr. Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue goes beyond a simple processing delay. I requested cancellation of the additional products within hours of signing and returned to the dealership the following day to complete cancellation paperwork. Despite that, the transaction proceeded without the financing being rewritten as I requested. I have retained the relevant contracts, cancellation paperwork, text messages, financing records, and communications regarding this matter. The issue is currently being reviewed through formal complaint/claim channels. I am willing to discuss a resolution, but because this matter is disputed and under review, I would prefer that any substantive communication or proposed resolution be provided in writing so there is a clear record. You are welcome to contact me through DealerRater or provide an appropriate email address for further communication. — Michael Barr More

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I purchased a new 2026 Hyundai Elantra SE from Tonkin Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable payment and expected to finance roughly $17,000. After the purchase, I discovered that thousands of dollars in additional products had been included in the financing, including an extended warranty and protection products. These were not products I wanted to keep. Within hours of leaving the dealership on June 30, I texted the salesperson and specifically requested that the products be removed. The next day, July 1, I physically returned to the dealership and signed cancellation paperwork. I kept copies of my communications and paperwork. Despite my cancellation request, the financing went forward with the disputed products still included. The records I obtained show a RouteOne processing timestamp dated July 3, 2026—after I had already requested cancellation by text and returned to the dealership to sign cancellation paperwork. What makes this especially troubling to me is that the salesperson later communicated an amount of approximately $18,003 after the products were removed. Yet the financing was still processed with the disputed products included. I am on a fixed disability income, and affordability was extremely important to me. I repeatedly communicated what I could afford. Adding thousands of dollars to a long-term auto loan has a significant impact on the total amount financed, monthly payment, and interest paid over the life of the loan. I have tried to resolve this through the dealership and Hyundai Motor Finance. I have retained the sales documents, text messages, cancellation paperwork, financing documents, and RouteOne timestamp supporting the timeline described above. I am sharing my experience so other consumers know to carefully review every number before leaving a dealership. Do not focus only on the monthly payment. Look closely at the amount financed, every optional product, and the total cost of the loan. If you cancel anything, get the cancellation in writing, keep a copy, and verify afterward that it was actually removed from the financing. I can only speak to my own experience, but I believe consumers deserve to know what happened to me and decide for themselves whether they are comfortable doing business here. More

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I was greeted by everyone I encountered. Polite, friendly, and very helpful. I am a reoccurring customer with a smile. Polite, friendly, and very helpful. I am a reoccurring customer with a smile. More

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Erik was prompt, professional, no pressure and extremely likable! I drove three hours to this dealership based on my phone experiences with him beforehand. Extremely satisfied! likable! I drove three hours to this dealership based on my phone experiences with him beforehand. Extremely satisfied! More

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Very fast and knowledgeable , Alan very good sales person answered all questions that I had and give a holler out to Jacob paper work went easy. answered all questions that I had and give a holler out to Jacob paper work went easy. More

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Travis Crawford helped us find the perfect car for my partner and I. We couldn't be happier with our new ride! Travis explained all of its many features to us! The process is as painless as it could be partner and I. We couldn't be happier with our new ride! Travis explained all of its many features to us! The process is as painless as it could be. Then Jacob Weidner, Finance Wizard, slayed the numbers and we were riding off into the Sunset! Thank you Tonkin Gladstone Hyundai! More

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Well I have bought several cars from this dealership and my husband and I have had great service from them. They make buying a new car a pleasure. my husband and I have had great service from them. They make buying a new car a pleasure. More

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Great job. We appreciate tge friendly, helpful service you all provided for our new car purchase experience. We appreciate tge friendly, helpful service you all provided for our new car purchase experience. More

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This dealership is clean & open & friendly . . we felt comfortable & welcomed throughout our time there. Thank you! . we felt comfortable & welcomed throughout our time there. Thank you! More

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My husband and I have bought many cars in our life time but the experience with Mason Baker at the Hyundai dealership was by far the very best car sale associate we have ever met. He had exceptional custom but the experience with Mason Baker at the Hyundai dealership was by far the very best car sale associate we have ever met. He had exceptional customer service and he exceeded all of our expectations. Mason was thorough from the moment I spoke to him over the phone about EV's. He truly loves his job and wants his customer to understand the vehicle and wants to make you happy with your purchase. We never felt pressured or uneasy. We have now become loyal customers at Ron Tonkin Hyundai after this top notch car buying experience! More

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