I purchased a 1 year old used vehicle from Tonkin Honda in 2017. When I initial purchased the vehicle, three days after it smelled extremely bad like cigarette smoke. I was not told that the previous owner was a smoker, who smoked in the vehicle. On February 9,2021, I took my truck into a Dodge Dealership to get my truck fixed, which would have been under Manufacturer's warranty as well as the Extended Warranty I purchased. When I took it there, I was notified that the Vehicle was a Canadian truck and was still covered under the Manufacturing warranty. However, because it's a Canadian truck, the Manufacturing warranty doesn't apply to the United States. They also informed me that the Extended warranty was the wrong type of contract. The sale of a vehicle from out of the country, without disclosing to the customer is a violation of the Unlawful Trades Act. I have contacted the Attorney General's office and I will file a formal complaint with them as well. After a day, Tonkin Honda did fix the extended warranty , I feel like they sold me a vehicle under the guise of an american vehicle that still had a valid manufacturing warranty. Had I known that the manufacturing warranty was no good and that the previous person smoked in the vehicle, I would not have purchased this vehicle. While the Warranty was getting corrected, i was out of a vehicle. I asked if they would provide me a loner while this was being handled and was told no. The General Manager of Sales said that a loner is available through your warranty.... that's nice, a warranty that currently isn't a valid contract and one which they were disputing.
On top of all this, if you try to type a negative review on their web-page, it will not submit unless you mark Happy. How convenient.