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Tonkin Hillsboro Ford

Hillsboro, OR

4.6
71 Reviews

4151 SE Tualatin Valley Hwy

Hillsboro, OR

97123

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Showing 71 reviews

January 26, 2024

Great experience for this car buy! Considerate, helpful, knowledgeable and trustworthy were Tim, my salesperson and Jacob, my finance manager More

by dsanti03193
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Lacatus, Tim Mcadams
Jan 27, 2024 -

Tonkin Hillsboro Ford responded

We're delighted to know you had a great experience with Tim, Jacob, and the rest of our team here at Tonkin Hillsboro Ford! We strive for knowledgeable, considerate service. Thanks for your feedback!

January 04, 2024

Ray in the service department was extremely helpful. He explained what needed to be done and picked up a second key fob from e. More

by midgegriggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray in service department
Jan 05, 2024 -

Tonkin Hillsboro Ford responded

We're glad to know that Ray in our service department was able to assist you effectively at Tonkin Hillsboro Ford. We always aim for clear communication and helpful service. Thanks for the positive review!

December 29, 2023

Very prompt with the repairs and supplied a rental card for our convenience. During repair there was a nick in the dash which was not there before More

by Terri.klein
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Autumn Sanchez, Jacob Lacatus, Tim Mcadams, Juan Aguilar, Andy Costumbre
Jan 02, 2024 -

Tonkin Hillsboro Ford responded

Hi Terri - We appreciate your feedback and are glad to know you found our repair service prompt. We're sorry about the nick in the dash - please reach out so I can better address this issue for you. Thank you, Lance Nolte - General Manager - (503) 693-1133

December 16, 2023

Noah was very kind and knowledgeable who enhanced my experience. I found pricing to be fair overall. More

by Oemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah from Service
Dec 17, 2023 -

Tonkin Hillsboro Ford responded

Thanks for sharing your thoughts about your experience with Noah here at Tonkin Hillsboro Ford. We appreciate your business and hope to see you again soon! Tim Aytes Service Manager tim.aytes@tonkin.com

November 02, 2023

They never call when my car is ready. Apparently car was due for 60,000 and instead of stating that when I called for an appointment they give me an list of things with prices with my bil More

by Jennijo1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Nov 03, 2023 -

Tonkin Hillsboro Ford responded

Jenni, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Tim Aytes Service Manager tim.aytes@tonkin.com

October 15, 2023

I was greeted before I got to the service area. Advisor was cheerful, professional and took care of everything quickly and efficiently. The service was completed quickly and an unasked for safety i More

by Waterhole85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady service advisor
Oct 16, 2023 -

Tonkin Hillsboro Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Tonkin Hillsboro Ford. Tim Aytes Service Manager tim.aytes@tonkin.com

October 12, 2023

very dishonest sales rep. sold us a used pick up knowing it had a bad transmission. it is costing us $7000.00 for a new transmission. we are retired and on social security. Th More

by judyj445
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan Aguilar, Alex Santana
Oct 16, 2023 -

Tonkin Hillsboro Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Lance Nolte General Manager lance.nolte@tonkin.com

October 06, 2023

Ray was very informative with what needed to be done with my car. Very personable and corteous as well. More

by jeffchristophersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray - Service advisor
Oct 08, 2023 -

Tonkin Hillsboro Ford responded

Thank you so much for your kind words for Ray, and for taking the time to leave us this wonderful feedback! Tim Aytes Service Manager tim.aytes@tonkin.com

October 04, 2023

Prompt, accurate and fun! My sales person Autumn made this an enjoyable experience. Thank you!! More

by Red
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Autumn Sanchez, Andy Costumbre
Oct 05, 2023 -

Tonkin Hillsboro Ford responded

Thanks for sharing your thoughts about your experience with Autumn and our team here at Tonkin Hillsboro Ford. We appreciate your business and hope to see you again soon! Lance Nolte General Manager lance.nolte@tonkin.com

October 03, 2023

This was one of the best experiences with a purchase of our vehicle, from start to finish. Ruvim and the finance team at Tonkin Hillsboro Ford is the place to go for your next purchase. I will recommend More

by Minzola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruvim
Oct 04, 2023 -

Tonkin Hillsboro Ford responded

Thanks for sharing your thoughts about your experience with Tonkin Hillsboro Ford. We appreciate your business and hope to see you again soon! Lance Nolte General Manager lance.nolte@tonkin.com

Oct 04, 2023 -

Minzola responded

Absolutely, it was our pleasure. We will be buying our future vehicle purchases at Tonkin Hillsboro Ford!

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