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Tonkin Hillsboro Ford

Hillsboro, OR

4.6
77 Reviews

4151 SE Tualatin Valley Hwy

Hillsboro, OR

97123

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Showing 77 reviews

November 02, 2023

They never call when my car is ready. Apparently car was due for 60,000 and instead of stating that when I called for an appointment they give me an list of things with prices with my bil More

by Jennijo1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Nov 03, 2023 -

Tonkin Hillsboro Ford responded

Jenni, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Tim Aytes Service Manager tim.aytes@tonkin.com

October 15, 2023

I was greeted before I got to the service area. Advisor was cheerful, professional and took care of everything quickly and efficiently. The service was completed quickly and an unasked for safety i More

by Waterhole85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady service advisor
Oct 16, 2023 -

Tonkin Hillsboro Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Tonkin Hillsboro Ford. Tim Aytes Service Manager tim.aytes@tonkin.com

October 12, 2023

very dishonest sales rep. sold us a used pick up knowing it had a bad transmission. it is costing us $7000.00 for a new transmission. we are retired and on social security. Th More

by judyj445
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan Aguilar, Alex Santana
Oct 16, 2023 -

Tonkin Hillsboro Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Lance Nolte General Manager lance.nolte@tonkin.com

October 06, 2023

Ray was very informative with what needed to be done with my car. Very personable and corteous as well. More

by jeffchristophersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray - Service advisor
Oct 08, 2023 -

Tonkin Hillsboro Ford responded

Thank you so much for your kind words for Ray, and for taking the time to leave us this wonderful feedback! Tim Aytes Service Manager tim.aytes@tonkin.com

October 04, 2023

Prompt, accurate and fun! My sales person Autumn made this an enjoyable experience. Thank you!! More

by Red
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Autumn Sanchez, Andy Costumbre
Oct 05, 2023 -

Tonkin Hillsboro Ford responded

Thanks for sharing your thoughts about your experience with Autumn and our team here at Tonkin Hillsboro Ford. We appreciate your business and hope to see you again soon! Lance Nolte General Manager lance.nolte@tonkin.com

October 03, 2023

This was one of the best experiences with a purchase of our vehicle, from start to finish. Ruvim and the finance team at Tonkin Hillsboro Ford is the place to go for your next purchase. I will recommend More

by Minzola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruvim
Oct 04, 2023 -

Tonkin Hillsboro Ford responded

Thanks for sharing your thoughts about your experience with Tonkin Hillsboro Ford. We appreciate your business and hope to see you again soon! Lance Nolte General Manager lance.nolte@tonkin.com

Oct 04, 2023 -

Minzola responded

Absolutely, it was our pleasure. We will be buying our future vehicle purchases at Tonkin Hillsboro Ford!

October 03, 2023

Disappointingly, they recommend unnecessary and unrelated replacement of parts for the problem being diagnosed. All at top dollar prices. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George
Oct 07, 2023 -

Tonkin Hillsboro Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Tim Aytes Service Manager tim.aytes@tonkin.com

September 20, 2023

Great open and honest communication as the repairs progressed on my car. Enjoyed working with the service team More

by 88ford302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Valero
Sep 20, 2023 -

Tonkin Hillsboro Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Tonkin Hillsboro Ford, we look forward to having you as a valued customer for many years to come! Tim Aytes Service Manager tim.aytes@tonkin.com

September 19, 2023

Got good service on an oil change they do great work and the prices are good More

by aa27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Sep 19, 2023 -

Tonkin Hillsboro Ford responded

Thanks for sharing about your experience with Tonkin Hillsboro Ford. We appreciate your business and hope to see you again soon! Tim Aytes Service Manager tim.aytes@tonkin.com

September 19, 2023

Benito was AWESOME! !! Did exactly what he promised in a timely manner. Communication was outstanding throughout! More

by srevis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito 5 STAR
Sep 19, 2023 -

Tonkin Hillsboro Ford responded

Thanks for sharing about your experience with Tonkin Hillsboro Ford. We appreciate your business and hope to see you again soon! Tim Aytes Service Manager tim.aytes@tonkin.com

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