Tony Divino Toyota

Dishonest and incompetent My list of complaints with this dealership is so long that I don't even know if I can remember to list all of them. I put a deposit down to special or My list of complaints with this dealership is so long that I don't even know if I can remember to list all of them. I put a deposit down to special order a tundra trd pro. From the beginning the salesman was great, always responsive always getting back to me, that was until I gave my $500 deposit and then all the sudden things changed and every response was "all find out first thing tomorrow" yet days would go by unless I text again to find out an answer to my question.. Funny how the customer service was great up until the deposit was made, coincidence? Another complaint is I live in California and I needed the truck delivered, and I made it perfectly clear what week I needed it delivered. I found out at the last minute (and I mean last minute!) that they couldn't deliver on the day I requested I just happen to text the salesman after again not getting back to me when he was suppose to and let's me know that they couldn't deliver it on the day I needed. So I literally take a shower and pack a bag and drive 11 hours one way to Utah because I had already planned out the days I was suppose to receive the truck, mind u I also had to call in sick for work. I get my truck finally make it back home after another 11+ hour drive back and in the rush of purchasing the vehicle I noticed something was added to my contract that I didn't ask for. They added a vtr etch system that cost me $249, when I talked to the customer relations manger DENNIS KING he told me I should've went over my contract before I signed it, that was his response! It's gets better, since I bought the truck out of state I had to register the truck through the DMV here in California. I asked the salesman if the taxes were sent (the taxes were added to the finance and they're suppose to be mailed to the DMV where u live when u buy out of state) the salesman tells me "yes they were sent last Tuesday" so I go to the DMV and after THREE HOURS of waiting I come to find out the taxes were never sent, I was lied too and I would have to return. So I make it to the DMV again after having to get a day off from work to go and I find out the dealership miscalculated the taxes and registration and I had to pay $1,489 out of my own pocket... Unbelievable a finance manger who does this for a living would make such a mistake of this amount! Another complaint is I preordered my truck before it was even built yet when I received it it had 83 miles on it, I find that very suspicious were Tony Divino employees joy riding my truck before I took it home??? I mean 83 miles is a lot for a new vehicle to have especially if it's preordered. After talking to the customer relations manager he told me why didn't u ask your salesman about the miles. I don't understand the need for a customer relations manager if they aren't going to look out for their customers? Dennis King just told me oh well I suggest next time u don't buy a vehicle out of state, way to try to get repeat customers Dennis!! So my advice to anyone thinking about buying a toyota stay clear of Tony Divino Toyota, especially the salesman Hiram Donley, the finance manger Brad, and the customer relations manager Dennis King. There are tons of Toyota dealerships nationwide to choose from this one isn't anything special and they won't give u any special reason to buy from them. Look at their Yelp reviews, most are bad!! If u buy out of state it's just more of a hassle cause you'll have to pay taxes in your state still, you'll have to go to the DMV (we all know how much fun that is) you'll have to get a smog certificate (extra cost) and it doesn't matter if the vehicle is brand new, and if u buy a truck you'll have to get a weight certificate which is another cost and public scales are hard to find I had to drive 35 min one way to get to one. Even if u want a tundra trd pro like I wanted yes they're a little harder to find but if u go online to cars.com and use the filter u can find over a hundred trd pros for sale nationwide right now, don't be impatient and deal with a company like Tony Divino. In the end I put an extra 1,500 miles on the truck since I had to pick it up from Utah, I made 3 trips to the DMV and spent around 7 hours getting it registered, I had to drive over an hour round trip to get my truck weighed, I had to get a brand new vehicle smogged (waste of money if u ask me) and I've made countless phone calls to the customer relations manger trying to solve my issues, and in the end I was told next time u should probably buy in the same state u live. More

Best place to buy a new car! Went to 2 other dealerships that wanted to add on too many extras and was pushy. Went to Tony Divino. Complete different atmosphere, more professional Went to 2 other dealerships that wanted to add on too many extras and was pushy. Went to Tony Divino. Complete different atmosphere, more professional and NOT pushy! Worked with us on everything! Would recommend this Dealership to anyone! Salesman Ron Vargas was outstanding! More

Rotton I have a 1999 Toyota four runner. Broke the power antanna off going through a car wash. Went to pick car up four hours after it was suppose to be done I have a 1999 Toyota four runner. Broke the power antanna off going through a car wash. Went to pick car up four hours after it was suppose to be done and they hadn't even started. Waited four hours to finish. Cost $380. 00 for antenna without antanna motor. Grave robbers. Liars. When I got home had to get a rag and clean filth of steering wheel. No more Tony Devino Toyota for me. More

Excellent Deals In Ogden I only buy vehicles about every 15 years and when I do, I'm very patient, selective and a pain the butt for the sales staff. I shopped every Toyota d I only buy vehicles about every 15 years and when I do, I'm very patient, selective and a pain the butt for the sales staff. I shopped every Toyota dealership in the Salt Lake City area for a 4Runner. After listening to my fellow co-workers talk up Tony Divino, I made the drive to Ogden. I was able to get the best price compare to anyone in SLC. Also, the financing they offered was better than what I was planning. The no-nonsense staff lived up to their name and the service was excellent. More

Easiest Car Purchase Ever I haven't bought a car in 10 years...hate the entire process and remember that it was horribly long and painful. Not this. Zan was professional and I haven't bought a car in 10 years...hate the entire process and remember that it was horribly long and painful. Not this. Zan was professional and knowledgeable and very pleasant to talk with. He was flexible in terms of connecting with me and even did most of the finance stuff before I even got in. I had a 10 year old Corolla and moved into a new Rav4 Limited. Zan gave me lessons before I left so I'd know how to use all of the amazing new features in my Rav4. Chris in finance was patient and knowledgeable, explaining every option and every page I was signing. Not to mention, he was a very nice guy. Chris made sure that I knew exactly was I was paying for, when my payments would be due, and what options I was declining. He made sure I was taken care of. Russ (sales manager) came over at the end to make sure I had another face and to tell me that I could come in and ask him anything at all. He also made sure to let me know that my business was appreciated. I've come in to Tony Divino for service before and was always treated extremely well. Just an all around great shop and every single person I came in to contact with was amazing. I couldn't have asked for a better experience. More

night mare Have you ever had a sells person who didn't even know cars they have them. Have you ever had a them throw a fit not just once but twice. It took to ma Have you ever had a sells person who didn't even know cars they have them. Have you ever had a them throw a fit not just once but twice. It took to may hours from 2 to 7:30 it to much nightmare. Not again More

Bad experience at Tony Divino Toyota Paid for my newRav4 on 10/21 ,I added heated seats a tow hitch and a remote start .I paid the internet advertised price of 26500 and paid 1500 for the Paid for my newRav4 on 10/21 ,I added heated seats a tow hitch and a remote start .I paid the internet advertised price of 26500 and paid 1500 for the added equipment for a total of 28000. I was told by the salesman that I could pick it up in 2 days no problem which I thought was reasonable. He called me 2 days later and said it wouldn't be done but assured me that it would be done on Monday the 26th.On Monday I texted him and asked if it was done,he replied yes so I made arrangements for a ride.When I arrived I waited a half hour for my salesman, when he saw me he said I don't think its done.I told him I texted you today and you said it was ready.He looked at his phone and said oh I thought you were another customer,he went to check on my car and said it wasn't ready yet he apologized and gave me a ride home.I received a call on the 28th from the service dept and she told me we are waiting on a part and it should be done in the next 2 days. On the 30th the service depot called me and said it wouldn't be ready and asked if I wanted to pick it up for the weekend and bring it back when the part came in .I thought that would be a hassle so I left it there.On Monday 11/2 the customer service Rep called me and said they were still waiting on a part. I couldn't believe it already 13 days to put a hitch on?. That day I called another Toyota dealership and asked them how much an OEM hitch cost and how long it took to order,he replied that he could get that part in a day.On 11/5 ,16 days after I paid for the car and carried insurance they called and said it was done.When I got there the first thing I noticed was that they didn't run the wiring for the hitch out to the hitch,they left it in the trunk under the spare tire. The next thing I noticed was that the hitch and the remote start were after market parts. I said I paid 600 for the hitch and 500 for the remote start so I thought these were original Toyota parts. I looked on my phone and the remote start retailed 50 and the hitch was 250 with the wiring.I told the guy that I called another dealer and was told an OEM hitch was 535 and the harness was 135 and that the remote they put on cost 50.I told him I wanted to see the receipts for the parts and installation. He went to the service dept and said they they didn't have them but he would get them the next day,they wanted me to come back again so they could run the wiring.I decided I had waited so long that I just wanted my car and said OK and left. The next day I was so mad that I texted the customer service Rep and told him I would just run the wiring myself I didn't want to go back to that horrible place. In my text I told him how much the parts cost and what would they do about it. He text me back and said you took our offer of 28000 and we lost money on the deal so just go and enjoy your Rav4. I replied so your telling me that I paid the advertised internet price of 26500 and because you say you lost money you put on cheaper parts to make a profit .I paid 600 for a 200 dollar hitch and 500 for a 50 dollar remote start. He didn't reply because they are dishonest and their customer service is horrible,who waits 16 days to put on a hitch just to save 400 dollars, they do.Do not solicit this dealership I have never been treated so badly, a new car should be a fun experience not a nightmare. More

Best Buy Ever I had the best experience at Tony Divino Toyota, I had worked with Lee. He ensured me this process start to finish would be painless and he was correc I had the best experience at Tony Divino Toyota, I had worked with Lee. He ensured me this process start to finish would be painless and he was correct. I have bought many cars in my life, but this by far was the best experience I have had. More

8 years and still going back I wouldn't think of buying a car anywhere else. No games. No hassles! These guys are awesome from sales people to finance to service. General Sale I wouldn't think of buying a car anywhere else. No games. No hassles! These guys are awesome from sales people to finance to service. General Sales Manager has always made sure our needs were met. More

Great 2015 Toyota Tundra Purchase My wife and I purchased out first Toyota (Sienna) from Tony Divino back in 2008 and we still have it. In fact, this is where we take it for all of our My wife and I purchased out first Toyota (Sienna) from Tony Divino back in 2008 and we still have it. In fact, this is where we take it for all of our maintenance and check ups. 4 September 2015, we purchased our second Toyota (Tundra). We began this process earlier in the week with email correspondence with Jessica Kroll concerning a couple of vehicles we saw on line via their Inventory. Jessica was very good and very professional! She asked us to come in and Test Drive the vehicles we were interested in so we set up a time between 11 - 12 on Thursday, 3 September 2015. When we came in, she asked us what we wanted to accomplish today or what are our goals? Then she introduced us to Hiram. Hiram was very professional, did a great job, and answered any questions we had. We really had no intentions on purchasing that day because we had an appointment the next day to Test Drive a Ford F-150. We really didn't like the first Toyota Tundra we test drove at T.D. because it was built more for off road and it was more truck than we needed. Hiram talked us into driving a red Toyota Tundra they had just received from Karl Malone Toyota. We are glad he did because we fell in love with it. Hiram obtained an agreeable Price Quote for us and we put down a payment to hold the vehicle for us because we had to pick our daughter up from work so we agreed to come in at 0900 on Friday, 4 September 2015 to complete everything! Hiram sent us an follow up email which we thought was important for their Team and appreciated him taking the time to thank us and confirm our appointment on Friday. Friday, we came in and Zan met us right away and began the process. Now, please do not take this wrong because I sincerely mean it when we say that Hiram did a great job but Zan could run the dealership one day because he is that good! Zan, has the right temperament, personality, and is a "Natural" in this business! He is what I would call their "Front Line Defense" and you want this type person taking care of your front line defense! He ensured all major issues were minor ones and helped us through them to resolution. He was full of energy and it is contagious! Oh by the way, Thursday and Friday, Jessica checked on us several times throughout the process to make sure we were doing good. All of the people, to include Mike (Financing) did an outstanding job and we just wanted future potential buyers to know how happy we are with Tony Divino Toyota Scion in Riverdale, UT and our new vehicle! We are soon going to trade our Toyota (Sienna) in for a new one and definitely will do that at Tony Divino Toyota Scion! Thank you for all! Many other dealerships can take lessons from this dealership! More