Tony Honda Hilo

Satisfied customer We had a very helpful salesperson that made our experience awesome we had to come back a second time. The first time we got a used vehicle the a new c We had a very helpful salesperson that made our experience awesome we had to come back a second time. The first time we got a used vehicle the a new crv. More

No Pressure I like to take my time before buying anything and car salesmen are known for being pushy. The moment I pulled up to Big Island Honda, Joe Starr greete I like to take my time before buying anything and car salesmen are known for being pushy. The moment I pulled up to Big Island Honda, Joe Starr greeted me and allowed me to look at my own pace. At least three times, I came back to look at my options. Never was Joe rude or did he treat me like I was wasting his time. I hated going through the warranty options with employee they sent in and the only reason for not giving five stars. Besides how easy and guilt free the car buying experience was, my Honda is awesome and I am glad Joe Starr let me take my time. More

Good customer service....but poor product! Big island Honda's customer service is great. I should know I've had to deal with them on numerous occasions. Customer service would be the only reaso Big island Honda's customer service is great. I should know I've had to deal with them on numerous occasions. Customer service would be the only reason I would buy another Honda. More

I Love My 2015 Honda Civic I haven't bought a new car in 52 years and as a widow purchasing one now was a little scary but Mr. Owings made me feel relax and put my fear at rest I haven't bought a new car in 52 years and as a widow purchasing one now was a little scary but Mr. Owings made me feel relax and put my fear at rest. When I test drove the 2015 Honda civic I knew that was my car. I just love it . I feel safe driving it now as I have to come home from work late at night. Mr. Owings was so nice in getting everything ready for me to drive it off to work. Thank you so much. More

Happy widow It still is awesome I have had it for less then is month. My 2015 civic Honda is so comfortable and easy to drive. The staff Vincent Owings made me f It still is awesome I have had it for less then is month. My 2015 civic Honda is so comfortable and easy to drive. The staff Vincent Owings made me feel at ease. Thanks you. Big Island Honda Hilo and Vincent Owings is where I went and who I worked with. More

Everyone willing to help I dropped off my car a few hours early, which turned out to be a very busy time for the service department. Garrett and another service member saw mys I dropped off my car a few hours early, which turned out to be a very busy time for the service department. Garrett and another service member saw myself and a few other customers who were waiting and asked if we were being helped. I was able to check my car in without a long wait and was even offered some refreshments while I waited. The service was done exceptionally and by the time initially stated More

A pleasant shopping experience As I entered the showroom, I was greeted by a sales person who showed me the cars in which I had an interest in purchasing. The salesman, Dean, prov As I entered the showroom, I was greeted by a sales person who showed me the cars in which I had an interest in purchasing. The salesman, Dean, provided good information about the cars. He offered to have me test drive a Honda Civic which I did. The Honda Civic was the car high on my list. He reassured me that indeed it is one of the "best". So now I am a happy owner. I appreciate Dean's courteous, helpful and respectful demeanor. At this moment, I am not sure if I can recall names correctly, but the finance manager, Katy was also courteous and informative.. And worth mentioning is that cold, refreshing bottle of water from the young lady(salesperson?) Also, The rain guards were installed very nicely. It appears that there is great team work at Big Island Honda Hilo. I'd like to mention that BI Honda was my first stop so as a result the only one. More

The most different car-relationship I have had I purchased a Civic Hybrid, and it has outperformed my expectations. Not only do I spend less than 40 dollars a month on gas, I only have to go in to I purchased a Civic Hybrid, and it has outperformed my expectations. Not only do I spend less than 40 dollars a month on gas, I only have to go in to have the oil changed and a checkup ONCE a year. It is wonderful. With all previous cars, I was spending 400 dollars a month on gas, and having to have it checked 4 times a year, costing me significantly more money. The money I have saved in maintenance and gas has paid my loan on the new Hybrid. In addition, the service at Big Island Honda is very professional, courteous and helpful. Free car washes are a very nice touch. More

Amazing service! Very friendly shuttle driver (John). Accurate, quick and clean change oil plus free multi check points is amazing. Keep up this great job especially d Very friendly shuttle driver (John). Accurate, quick and clean change oil plus free multi check points is amazing. Keep up this great job especially dealing with customers with business. Clint is an awesome advisor. More

Awesome! Defiantly check them out very friendly and knowledgeable. Easiest experience ever check out Tyler deal at big island Honda Hilo he will put you in exa Defiantly check them out very friendly and knowledgeable. Easiest experience ever check out Tyler deal at big island Honda Hilo he will put you in exactly what Your looking for Thank you! More