Tony Hyundai

Very disappointed with the service at Tony Hyundai. I brought my car in and the staff took full responsibility for the repair, yet the car is still not fixed, and now they are demanding money from me. I brought my car in and the staff took full responsibility for the repair, yet the car is still not fixed, and now they are demanding money from me. This is completely unacceptable, especially given our initial agreement. The whole process has dragged on for weeks with no clear updates. Communication is poor, they constantly make excuses, and there’s no transparency at all. I feel like I’m being strung along without any resolution in sight. I do not recommend Tony Hyundai to anyone. Be careful — they make promises easily but don’t take responsibility for their words or actions. This has been a very frustrating and disappointing experience. More

The whole experience was pleasurable. Our sales person Sofia was amazing to work with and she really put plenty effort into finding us a great deal. Myself and my family are 100% pleased Our sales person Sofia was amazing to work with and she really put plenty effort into finding us a great deal. Myself and my family are 100% pleased and in love with our brand new 2025 Hyundai Santa Fe. More

Terrible communication. They made several mistakes including returning my car with a malfunctioning AC system that was working prior to being serviced. They made several mistakes including returning my car with a malfunctioning AC system that was working prior to being serviced. More

There should be a little improvement with regards to auto servicing repair and maintenance. The service advisor should be more knowledgeable about the work being performed. They just did a regular maintenanc servicing repair and maintenance. The service advisor should be more knowledgeable about the work being performed. They just did a regular maintenance on my car but didn’t even rotated the tires which I thought it should be included in every oil change. Only oil changed done. They never even asked if tire rotation is included. Tire depth noted on all four tires are all the same wherein there should always be a difference from front to back More

Thomas Martin was professional. Appointment at 10:00 am for oil change, went to check status of vehicle at 12 noon, didn't begin work until 12:30ish. Was ready at 2:00 pm. Received Appointment at 10:00 am for oil change, went to check status of vehicle at 12 noon, didn't begin work until 12:30ish. Was ready at 2:00 pm. Received text message at 12:41 pm about tracking service status which is new to me. Would have been nice to know this sooner. Would like to see improvement in communication between Service Advisor/Department and customer. Appointments need to be adhered to. More

I have loved Tony Hyundai since the day I test drove my car. Everyone is nice there and willing to help. I’ve been taking my car there for service for the past 5 years. I just had my car serviced this pa car. Everyone is nice there and willing to help. I’ve been taking my car there for service for the past 5 years. I just had my car serviced this past weekend and at the time of pick up there were some additional things that they said the mechanic said I needed. They were 2 filter changes and brake and coolant flushes which would total $880. I didn’t have the money to do it right then and there so she marked down that I declined the services which was true but I wanted to do them…I just need to do them over the next 2-3 months because that’s a big expense for me. So I went home and thought about it and called them to see how “urgent” these services are….or which one is most urgent so I can do it first. I called the service department and the girl said everyone was busy so she would take a message and email them to call me back that day. I waited and waited then called back and she said “I left a message , they didn’t call you? Well they’re gone for the day I will message them again and have them call you on Monday”. So it’s Monday afternoon and no one called, I was busy at work and didn’t have a chance to call but had they called me I would have taken the call. I’m disappointed that no one followed through to get back to me. It almost feels like after I paid for services and declined new ones, my messages aren’t as important. I will try to call them tomorrow, I hope I can get my answers. Other than this experience, they’ve always been a pretty solid dealership….i drive all the way from Kaimuki because of the service I received over the years More

Ken Smiley was awesome! Everything went easy and smooth. Finance guy Fox was also very good. Everything went easy and smooth. Finance guy Fox was also very good. More

Had an amazing experience at Tony hyundai. The staff are approachable and helpful. Great place to buy a vehicle. They will really help you. We want to give credit to Mr. Smiley for helping us The staff are approachable and helpful. Great place to buy a vehicle. They will really help you. We want to give credit to Mr. Smiley for helping us get our dream car.He is the best. We totally recommend this place. More