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Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.5
2,323 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 2,323 reviews

February 28, 2026

My friend referred me here for an oil change. Buffy in the service department did an amazing job More

by williamskylie7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
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Mar 15, 2026 -

Tony Serra Nissan responded

Kylie, we love a good referral. Glad Buffy took great care of you and made that oil change visit worth the recommendation. We appreciate the 5 stars and you giving Tony Serra Nissan in Cullman a try.

February 28, 2026

I had a great experience. Buffy Smith is an amazing service advisor. I will come back More

by kelsidelam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
Report | Print
Mar 15, 2026 -

Tony Serra Nissan responded

Kelsi, that’s what we like to hear. A great experience and a service advisor you’d come back for says it all. Buffy will appreciate the shoutout. Thanks for trusting Tony Serra Nissan in Cullman with your service.

February 28, 2026

I have been using this dealership for service for many years and I have never received the level of service I now receive from Buffy! She is wonderful to work with. Ask for her when you go in. DO NOT ALLO More

by amyamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Sam Gaither
Report | Print
Mar 15, 2026 -

Tony Serra Nissan responded

Amy, that kind of loyalty says everything. When someone notices a clear difference in service, that matters. Buffy takes ownership of her customers and follows through, and it shows. We appreciate you recognizing her and continuing to trust Tony Serra Nissan in Cullman year after year.

February 27, 2026

Buffy Smith was very kind and helpful. The service waiting area is nice. The service was fast. All of the staff is friendly. More

by aligilmore78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buffy Smith, Sam Gaither
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Mar 15, 2026 -

Tony Serra Nissan responded

Ali, that’s a solid visit. Kind help from Buffy, a comfortable waiting area, and quick service without cutting corners. We appreciate the 5 stars and you trusting Tony Serra Nissan in Cullman with your vehicle.

February 27, 2026

Belt was broke on all 3 tires one is bad but 3 is dangerous. It's was reveled until she when go havd her oil changed . She had just made the first car payment .. very disappointed I left messages I w More

by nannyhancock
Recommend Dealer
No
Employees Worked With
I remember but your records show it. I have gotten two cars within the same month. Upset about the last car I got for y'all , Buffy Smith
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Mar 15, 2026 -

Tony Serra Nissan responded

Nannyhancock, tire safety is not something we take lightly. If there are concerns about broken belts, that needs to be reviewed properly. We’re also aware you mentioned difficulty getting a return call, and that’s something we can look into. Please contact management directly so we can review the vehicle history and address this clearly.

February 27, 2026

I’ve been getting service done at this dealership for about 10 years now and Buffy is by far the best I’ve worked with in the service dept. I’ve only had the pleasure of being helped by her twice so far More

by tylermaples89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Sam Gaither
Report | Print
Mar 15, 2026 -

Tony Serra Nissan responded

Tyler, ten years of loyalty says a lot, and we don’t take that lightly. Hearing that Buffy stands out even after all that time means she’s doing it right. Consistent, clear, and dependable is what service should feel like. We appreciate you sticking with Tony Serra Nissan in Cullman and we’ll pass the Friday wishes along to Buffy.

February 25, 2026

The salesman Angel was very helpful in getting me the vehicle I wanted I’m very happy with the dealership More

by pd0452
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Szelag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel, Michael Crider
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Mar 15, 2026 -

Tony Serra Nissan responded

Pd0452, we’re glad Angel helped you land the vehicle you wanted. When the right car and the right fit come together, that’s a good day. We appreciate you choosing Tony Serra Nissan in Cullman and for the 5-star support.

February 25, 2026

Easy to work with. Goes above and beyond for you. Treats you like a person, not a sale. More

by darksoulvv
Recommend Dealer
Yes
Employees Worked With
Clay coltrain
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Feb 28, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars and the kind words. At Tony Serra Nissan in Cullman, we believe people come before paperwork, so going above and beyond and treating you like a person, not a sale, is exactly how we do business. We truly appreciate you choosing us and look forward to helping you again anytime you need sales or service. 🚗

February 23, 2026

Low pressure, seemed honest and fair Willing to just talk instead of making a sale More

by mielke.rob
Recommend Dealer
Yes
Employees Worked With
Elijah Szelag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah Szelag
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Feb 28, 2026 -

Tony Serra Nissan responded

Rob, we appreciate that. Low pressure and honest is exactly how Elijah does business. Sometimes the best sales approach is just having a real conversation and letting the right vehicle make the case for itself. Thanks for choosing Tony Serra Nissan in Cullman and for recognizing Elijah’s approach.

February 23, 2026

I brought my wife's car in to have a starter replaced and after the starter was replaced I had a little intake issue. I brought it down spoke with Buffy and she assured me that they would figure out what the More

by jbscustombuilders
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
Report | Print
Mar 15, 2026 -

Tony Serra Nissan responded

That’s how service recovery should work. A repair handled, a follow-up issue addressed quickly, and no runaround. Buffy takes ownership and gets things moving, and we’re glad it was resolved fast especially with a newborn in tow. We appreciate the 5 stars and your trust in Tony Serra Nissan in Cullman.

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