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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
313 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

Languages Spoken

English English

4.6

313 Reviews

Write a Review

313 Reviews of Zack Rooks

October 28, 2026

Dealership Rating
Employee Rating

Very pleased. Very professional and friendly Made sure I was pleased with the work I had done More

by dwright5832
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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October 27, 2026

Dealership Rating
Employee Rating

Got my tires in quick and had them put on in a quick and timely manner. Would highly recommend this dealership to anyone looking for a car or service needed for their vehicle. More

by blake9932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Shockley, Lance Compton, Jeff Coleman

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October 20, 2026

Dealership Rating
Employee Rating

They were courteous and preformed all need maintenance I requested. Clean facility and shop all friendly More

by mhdon5123dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2026

Tony Serra Nissan responded

What could we have done to earn all 5 stars? We are committed to always looking for ways to improve for customer satisfaction. I would love the chance to get more detailed feedback. Please reach out to me at 256-739-1771. Thanks!

October 19, 2026

Dealership Rating
Employee Rating

Very friendly staff. They made it as comfortable as possible while I waited. Good service. More

by GKREISHERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Labogen

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Oct 21, 2026

Tony Serra Nissan responded

Thank you for your kind words! We're thrilled to hear that our staff made your visit comfortable and that you enjoyed our service. We appreciate your support and look forward to welcoming you back soon!

October 17, 2026

Dealership Rating
Employee Rating

It was great They got me in and out in a good time and they were very nice More

by Bswaters90
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Oct 21, 2026

Tony Serra Nissan responded

Thanks for the review. Swiftness is what we strive for, getting customers in and out quickly so they can resume their busy lives. Your 5 star reviews means we have accomplished that. Thanks again!

October 17, 2026

Dealership Rating
Employee Rating

Everyone at Serra Nissan was very nice. When they would walk by me they spoke. More

by mdwn73z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Receptionist five stars.

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Oct 18, 2026

Tony Serra Nissan responded

Thank you for the 5 star review! We love knowing that our staff was kind and courteous. Zack and the receptionist staff work hard to make each customer feel welcomed. Come see us again!

October 15, 2026

Dealership Rating
Employee Rating

I was able to drop my car off and get help with my car via text More

by Courtneysellers53
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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October 15, 2026

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Employee Rating

Everything was good. The time for the service was a little long. That is enought More

by Kmcrowe1946
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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October 15, 2026

Dealership Rating
Employee Rating

They were very Profesional and made sure I was completely satisfied so thanks to Joe the seller and to Zack for all their hard work at making it happen . Thank thank , thank you.... More

by Quattlebaumtim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Cody Salem, Elijah Szelag, Lance Compton, Jeff Coleman , Zachery Quattlebaum

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October 15, 2026

Dealership Rating
Employee Rating

Truck died and I brought it to them and they got me in and out very quick. Plus I had a warranty so nothing came out of pocket! More

by Happycamper
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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