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Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.5
2,324 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 2,325 reviews

November 29, 2025

Zack Rooks is very thorough and good at notifying me on my vehicle. He knows his job well. More

by Bill Stanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2025 -

Tony Serra Nissan responded

Bill, Zack treats every vehicle like it is on a mission and the updates are part of the briefing. Thorough and on point is exactly his style. Glad he kept you fully in the loop at Tony Serra Nissan Cullman.

November 29, 2025

The service was great. Buffy is very nice. She gave me her full attention and explained everything where I could understand it. More

by stacyedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
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Dec 08, 2025 -

Tony Serra Nissan responded

Buffy has a real gift for making service feel simple instead of stressful. Full attention, clear explanations, and zero confusion is exactly what we want every visit to be. Glad it all came together at Tony Serra Nissan Cullman.

November 29, 2025

I didn't wait as long as predicted. I was very pleased with the services I got completed. More

by Mikey.b55
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2025 -

Tony Serra Nissan responded

Mikey, beating the predicted wait time is always a small victory, and Zack loves racking those up. Glad the service hit the mark for you at Tony Serra Nissan Cullman.

November 29, 2025

Great service experience as always. The new service team is excellent. They always exceed expectations. More

by bkohler094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Gaither
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Dec 08, 2025 -

Tony Serra Nissan responded

Always good to hear the service crew is still out here overachieving. The new team has been on a roll and it shows in visits like yours. Thanks for trusting Tony Serra Nissan Cullman time after time.

November 28, 2025

Always fast friendly service with a smile. Very cost efficient service. Service was completed quickly. More

by blest1c
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
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Dec 14, 2025 -

Tony Serra Nissan responded

Fast, friendly, and done before you finish your coffee is our kind of service. Zack keeps the pace moving and the smiles genuine. Glad it was another smooth visit at Tony Serra Nissan Cullman.

November 28, 2025

Thanks Buffy was great kept me informed the whole time and made sure we got our vehicle back right More

by Codyfields22
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
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Dec 08, 2025 -

Tony Serra Nissan responded

Codyfields, glad Buffy kept everything clear and made sure the job was done right. We appreciate the honest three star review and we will keep working to make the next visit feel even stronger at Tony Serra Nissan Cullman.

November 27, 2025

Very helpful and understanding of our situation in needing a vehicle We had a very good experience with everyone helping us that day More

by tang669
Recommend Dealer
Yes
Employees Worked With
Spud
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Dec 08, 2025 -

Tony Serra Nissan responded

Sounds like the whole crew understood exactly what you were dealing with and stepped in the right way. Spud is great at reading the room and making a stressful moment feel manageable. Glad the day turned into a good experience at Tony Serra Nissan Cullman.

November 25, 2025

I had a previous post on here concerning the issues I had buying a used car from this dealership that had issues. After several weeks and attempts I finally connected with the Service Mgr, Sam. He listened More

by Screwed Over
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Sam Gaither
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Dec 08, 2025 -

Tony Serra Nissan responded

Screwed Over, we are relieved your name does not apply anymore. Sam rolled up his sleeves, tracked down the real issue, and got that car behaving like it should have from day one. Glad those bad parts are out and the good drive is back in. Thanks for letting Tony Serra Nissan Cullman rewrite the ending to your story.

November 24, 2025

They are always friendly and professional I think that the overall experience could not be better. More

by sbhogeland
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
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Dec 14, 2025 -

Tony Serra Nissan responded

When friendly and professional show up every time, that is not luck. Sounds like Zack and the crew have the routine dialed in. Glad the experience keeps hitting the high note at Tony Serra Nissan Cullman.

November 24, 2025

It was nice and quick. I was very pleased. Very happy to do business with Nissan thank you More

by Harrisjustan3
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
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Dec 14, 2025 -

Tony Serra Nissan responded

Nice and quick is the sweet spot and it sounds like Buffy hit it perfectly. Glad you left pleased and happy doing business with Tony Serra Nissan in Cullman.

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