Long story but worth the read.
Purchased a new jeep in 2018 at this dealership. At the first service of oil change and tire rotation, I get about 1 mile from the dealership and h
Purchased a new jeep in 2018 at this dealership. At the first service of oil change and tire rotation, I get about 1 mile from the dealership and have a terrible shake in the steering. Get out, ALL the lug nuts on the jeep are loose. Call and they send someone out to tighten. Fast forward. Make an appointment online to have my 2021 jeep serviced with oil change and 5 tire rotation. Get to the dealership, told I do not have an appointment as the web site is not working properly. I have 2 confirmation emails that said I have an appointment. Get the oil change and only 4 tires rotated, not per my instructions. Get home, approximately 45 miles away, and discover that the locking lug nuts are all loose and I do not have a key. Call the dealership, they say it is safe to drive with only 4 lug nuts so I ask, why does the vehicle have 5 then? They say to take it somewhere local to me and have the lug nuts tightened. Finally, they agree to have it towed back and complete their mistake. I sent a written note in the drivers seat to rotate the 5th tire like they were supposed to do in the beginning. They then return the jeep to me with still no 5th tire rotation and also 45 miles of less gas than was in the vehicle. Would not recommend this dealership for any service needs!