Tooele Motor Company

Salesmanship Nathan was right there and willing to work with me. Doesn't always happen that way. Nathan was very patient in showing me how to operate things in m Nathan was right there and willing to work with me. Doesn't always happen that way. Nathan was very patient in showing me how to operate things in my new car that were very foreign to me the day I purchased and since. Thanks Nathan it was a pleasure working with you. More

Awesome Staff I didn't give them much to work with. Told them what I wanted, how much I wanted to pay and left. 2 hours later they called and said come get your c I didn't give them much to work with. Told them what I wanted, how much I wanted to pay and left. 2 hours later they called and said come get your car. Awesome guys! More

Really relaxed group of people. The guys folks at performance in Tooele are different than other dealerships I have dealt with. The only concern they have is to make the custtomer co The guys folks at performance in Tooele are different than other dealerships I have dealt with. The only concern they have is to make the custtomer comfortable and to help them buy the vehicle that is best suited to their needs. They work very hard behind the scenes to get that vehicle. More

Ford Escape Excellent service with Nathan Shepherd today. He was helpful and informative without being too pushy. I'd recommend this company to anyone. A great Excellent service with Nathan Shepherd today. He was helpful and informative without being too pushy. I'd recommend this company to anyone. A great experience! More

Great experience They are great to work with it was the best experience I had buying a vehicle All of the staff is very friendly and easy to work with They are great to work with it was the best experience I had buying a vehicle All of the staff is very friendly and easy to work with More

WORST SERVICE EVER!!!!! I had a oil pump bust while on the road and the repair cost $1850.00 and 3 days later the oil pump busted again in a different city and these guys sa I had a oil pump bust while on the road and the repair cost $1850.00 and 3 days later the oil pump busted again in a different city and these guys say that they don't want to cover try to return pump!!! Now I have bought 2 oil pumps in 3 days and get nothing back for it!!! (Also the second place was $400.00 cheaper and had my truck done in less time). Don't get scammed by these people like I did!! More

breach of contract A recent breach of contract with the Performance Ford dealership in Tooele Utah has changed my loyalty to the Ford auto company and the individual dea A recent breach of contract with the Performance Ford dealership in Tooele Utah has changed my loyalty to the Ford auto company and the individual dealerships. In 2014, I purchased a five- year protection plan (Auto Butler) from the Ford dealership in Tooele. For whatever reason the dealership signed the contract with me rather than (Auto Butler) and the dealership provides the service, not (Auto Butler). The contract states that Performance will service my vehicle twice a year for five years for both the outside (paint protection) and interior. Although I purchased this protection plan for a 2014 Ford F-150 Truck, that truck was totaled in an accident in June 2016. I purchased a new 2015 Ford F-150 Truck in September 2016, thinking that because I had purchased a protection plan for 10 services over the next 5 years, the dealership would honor it for my new truck. ( NOT !!! ) I have used only 3 services on the plan with a remaining 7 up to 2019. The dealership changed general managers and if the prior manager were still there, this wouldn't even be an issue. I’m sure in the history of many of the dealerships, they have honored their contracts when customers upgrade to a new vehicle with contract services remaining . I have purchased 5 Ford trucks in the past 10 years and we are also on our 3rd Explorer in 10 years. I think we have shown loyalty to the Ford Company and don't understand why they can't show loyalty to their customers. I contacted the Ford Corporation with my problem; however, they stated that they do not get involved in any individual dealerships policies or practices because they are owned by private organizations. Therefore, Ford Corporation was not any help in resolving this issue nor was the management at Performance Ford. “. The total contract value was $299.00 which amounts to $29.90 per service. When a dealership has a multi-million-dollar inventory, the cost to the dealership would seem inconsequential versus loyal customers. ( Let the Buyer Beware !) Thank you, Greg Martin More

Buying process was pleasant My husband and I brought a PT Cruiser with high mileage to the service department for a diagnostic of what would be causing an oil leak. We were told My husband and I brought a PT Cruiser with high mileage to the service department for a diagnostic of what would be causing an oil leak. We were told it was also leaking transmission fluid. We enjoyed our PT Cruiser a lot, but after considering it's age and high mileage and how expensive it would be to fix it we considered making a trade instead. George helped us check some cars and test drive them so we could find one that we were comfortable with. He was not pushy, but pleasant and informative. We were very satisfied with our pleasant experience, both with George Ripsom and the finance manager, Danno Smith. More

Help with dead battery I stopped in to see if it was possible for someone to help with a dead battery at the Walmart next door and and the guys here were awesome!! Jeff got I stopped in to see if it was possible for someone to help with a dead battery at the Walmart next door and and the guys here were awesome!! Jeff got my van started and I bought a new battery. Because I had left my van overnight at the Walmart I now had two cars there. Even though they were really busy, Jeff took the time to drive one of them to my house for me. This is what I call customer service!! Thanks so much for your help! It was greatly appreciated!! More

Oil change I took my truck in for a oil change before leaving town.i had oil shoe prints on my floor mats and when I stopped for gas I noticed oil dripping under I took my truck in for a oil change before leaving town.i had oil shoe prints on my floor mats and when I stopped for gas I noticed oil dripping under my truck. The drain plug was loose I had to add 3 qts of oil and luckily not a motor a Nd that cost $60.00 so no I'm not happy with performance Auto Mall and will not do business with again More