Toothman Ford

My husband and I visited Toothman Ford the other day to look at a couple vehicles. We met with Thomas Peters. We weren’t a fan of him. He just didn’t seem like he really wanted to help at all. We wanted to look at a couple vehicles. We met with Thomas Peters. We weren’t a fan of him. He just didn’t seem like he really wanted to help at all. We wanted to look at a couple things and he acted like he didn’t want to give us the keys to even look at anything. He didn’t try to do anything for us. He gave us a small work up, but I’m not even sure if it was valid being he didn’t ask us any information about our income or anything. He just didn’t seem helpful what so ever. We drove an hour and a half for absolutely nothing. It was such a waste of time. We most likely would’ve made a purchase, but with a salesman like that we were no longer interested. More

Shameful dealership looking to rip “unkowing” customers off. Well I am not that person. Sales manager Donnie got mad and hung up on me because I had access to the same websites as him. When he offered $60 off. Well I am not that person. Sales manager Donnie got mad and hung up on me because I had access to the same websites as him. When he offered $6000 ($10,000 minimum rough trade) for a $15000 retail car that only needs tires you could see my shock. Once confronted with the news that I had the same information as dealerships he became emotional and loud. He wouldn’t let me speak and hung up on me. This place is clearly crooked if this is your sales manager. Buyer beware. Pawn shop operation here. More

Exceptional Experience. Very Courteous and Professional. Definitely will be back in the future! Pleased is an understatement Very Courteous and Professional. Definitely will be back in the future! Pleased is an understatement More

Helpful. Prompt. Dependable. Courteous. Always returns phone calls . They found parts other dealers could not . Prompt. Dependable. Courteous. Always returns phone calls . They found parts other dealers could not . More

Cars DO cost less in Grafton at Toothman Ford! Plus their service department rocks!!! I will always deal with them! Plus their service department rocks!!! I will always deal with them! More

I am appalled and beyond disbelief that toothman ford sold me a truck on March 18, 2022 and has yet to process my registration and plate. Tyler, the sale representative guaranteed me before closing on th sold me a truck on March 18, 2022 and has yet to process my registration and plate. Tyler, the sale representative guaranteed me before closing on the deal that toothman would process my registration without any issues. After talking to the title clerk Tiffany, she informed me that the mv41 document was submitted to a 3rd party entity but did not know when I might receive my registration and plate. I have called her several times since the purchase of the vehicle and receive the same response, "The company the dealer uses for registration and plates does not give her a timetable on when the customer will receive the items." My temporary registration ends on 6-18-22. And every day afterwards toothman will reimburse me for a rental car, pain and suffering, and loss of wages. I will also reach out to the headquarters of Ford to file a complaint about toothman's business practices, ethics, customer service, professionalism, and dishonesty. Had I known that when you buy a vehicle in good faith and the dealership fails to deliver on it's promise I would never purchased the vehicle. Whomever reads this message be wise and walk away from the purchase if it does not feel right. Roland Woods More

If I could give zero stars I would. This is the worst dealership I have ever dealt with. You talk about rude all the way up to the sales manager. Have you ever had cash in hand to buy t This is the worst dealership I have ever dealt with. You talk about rude all the way up to the sales manager. Have you ever had cash in hand to buy the truck only to not get waited on and the truck be sold out from under you? Well that’s how we were treated. They had the truck my husband wanted and we called 3 times. No one ever called us back. We purchased the truck online only to be told there was already a deal on this truck. So beware of getting treated like dirt! Run! More

I always receive prompt, excellent, and courteous service for my vehicle at Toothman Ford in Grafton. for my vehicle at Toothman Ford in Grafton. More

They didn’t want to sell me the car because they wanted it all in cash, but still ran my credit. it all in cash, but still ran my credit. More